Business Operations Analyst jobs at Nice in Philippines, Manila

to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

Key Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

Qualifications

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Experience in SaaS or enterprise software environments is a plus

Reporting into:Role Type:Individual Contributor

The primary purpose of the Senior Business Applications Analyst is to ensure that major corporate initiatives are organized, structured, defined, and delivered within specified time frames. The position requires interfacing with multiple departments, creating, and/or translating business requirements into the technical specifications necessary for the development resources to scope and deliver for any system or functional delivery. This position plays a key role in organization, tracking, and reporting defined project measurements and to analyze delivery and process metrics. The end result is keeping team members focused and on track to deliver results as specified by senior management.

How will you make an impact?

• Support, develop, and organize required delivery elements, via requirement documentation, process flows, user stories, as well as identifying capital and resource requirements for small and medium IT projects.
• Creating cost/benefit analyses in support of corporate projects, while providing methods for management to assess the financial impact of a decision to the bottom line.
• Work with business units to define and document project scope, requirements, timelines, and expectations and to report potential conflicts with other units to management for evaluation.
• Identify project priority conflicts and report any issues affecting overall project delivery.
• Create as-is process maps and identify process improvements.
• Drive process automation and simplification projects
• Determine reasonable performance metrics, service levels and operating levels.
• Work as a business analyst to identify key functional elements and requirements, as well as developing processes and procedures for reporting to management the results of implemented projects for evaluation.
• Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery.
• Communicate project status to stake holders and executives.
• Create Visio and network diagrams.

Have you got what it takes?

• Bachelor’s degree in business management, Information Systems a similar field, or equivalent work experience required
• 3+ years of experience in business analysis and/or project management
• Excellent customer service and people skills
• Experience using MS Project, and Visio
• Data analysis and interpretation
• Excellent problem solving skills.
• Ability to meet deadlines.
• Effectively communicate and have interpersonal skills.
• Ability to manage multiple projects at one time.
• Ability to work with and to interpret technical information to non-technical individuals​.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Individual Contributor

How will you make an impact?

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity.
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability.
• Oversee dashboards, reports, forms, templates, custom objects, and layouts.
• Promote Salesforce adoption through documentation, support, and training for users.
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements.
• Provide first-level support for issue resolution and escalation across teams.
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects.

Have you got what it takes?

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience.
• 5+ years' experience, a business analyst and/or service and support role.
• 5+ years of experience with operational support using Salesforce.com.
• 5+ years of experience in Salesforce.com CRM Application Administration.
• Salesforce certification is a plus!

You will have an advantage if you also have:

• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint.
• Must be detail-oriented and have strong problem-solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.

Manager
Individual Contributor

As a Business Applications Analyst, you will play a crucial role in ensuring that major IT initiatives are well-organized and delivered on time. You'll work closely with various departments to translate business needs into technical specifications. Your key tasks will include tracking projects, reporting on progress, and analyzing metrics to keep teams aligned and focused. Additionally, you'll monitor SAS70 compliance, follow best practices, and address potential issues to ensure the delivery of high-quality services.

How will you make an impact?

• Support and organize requirement delivery via documentation, process flows, and user stories for major IT projects.
• Create cost/benefit analyses to help management assess financial impacts.
• Collaborate with business units to define project scope, requirements, timelines, and expectations, and report potential conflicts.
• Identify and report project priority conflicts and issues affecting project delivery.
• Develop processes and procedures to report project results to management for evaluation.
• Manage project plans, including scrum meetings, following Agile Development methodologies.
• Act as a key interface for stakeholders, experts, and the development team to resolve system delivery issues.
• Communicate project status to stakeholders and executives while adhering to the company Code of Ethics and policies.

Have you got what it takes?

• Bachelor’s degree in business management, Information Systems, or related field required; MBA and PMP certifications preferred.
• 3+ years of experience in IT systems and process improvement, with expertise in project management tools and techniques.
• Results-oriented leader, skilled in driving projects to completion within budget and scope, with strong communication and relationship-building abilities.
• Technical acumen with a quick learning ability, strong leadership, and customer service skills.
• Proficient in MS Project, Visio, and Agile methodologies, with problem-solving capabilities and adeptness at meeting deadlines.
• Flexible to work on a night shift, capable of managing multiple projects simultaneously while collaborating with both technical and non-technical stakeholders.

You will have an advantage if you also have:

• Proficient in Salesforce.com and SharePoint platforms.
• Certified Scrum Master (CSM) with experience managing Agile Development Projects.
• Experience managing large projects and groups, including customer-facing web projects.
• Collaborative work experience with software development teams, with a focus on project management and delivery.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

As a Business Applications Analyst, you will play a crucial role in ensuring that major IT initiatives are well-organized and delivered on time. You'll work closely with various departments to translate business needs into technical specifications. Your key tasks will include tracking projects, reporting on progress, and analyzing metrics to keep teams aligned and focused. Additionally, you'll monitor SAS70 compliance, follow best practices, and address potential issues to ensure the delivery of high-quality services.

How will you make an impact?

• Support and organize requirement delivery via documentation, process flows, and user stories for major IT projects.
• Create cost/benefit analyses to help management assess financial impacts.
• Collaborate with business units to define project scope, requirements, timelines, and expectations, and report potential conflicts.
• Identify and report project priority conflicts and issues affecting project delivery.
• Develop processes and procedures to report project results to management for evaluation.
• Manage project plans, including scrum meetings, following Agile Development methodologies.
• Act as a key interface for stakeholders, experts, and the development team to resolve system delivery issues.
• Communicate project status to stakeholders and executives while adhering to the company Code of Ethics and policies.

Have you got what it takes?

• Bachelor’s degree in business management, Information Systems, or related field required; MBA and PMP certifications preferred.
• 3+ years of experience in IT systems and process improvement, with expertise in project management tools and techniques.
• Results-oriented leader, skilled in driving projects to completion within budget and scope, with strong communication and relationship-building abilities.
• Technical acumen with a quick learning ability, strong leadership, and customer service skills.
• Proficient in MS Project, Visio, and Agile methodologies, with problem-solving capabilities and adeptness at meeting deadlines.
• Flexible to work on a night shift, capable of managing multiple projects simultaneously while collaborating with both technical and non-technical stakeholders.

You will have an advantage if you also have:

• Proficient in Salesforce.com and SharePoint platforms.
• Certified Scrum Master (CSM) with experience managing Agile Development Projects.
• Experience managing large projects and groups, including customer-facing web projects.
• Collaborative work experience with software development teams, with a focus on project management and delivery.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

Key Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

Qualifications

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Experience in SaaS or enterprise software environments is a plus

Reporting into:Director, Professional Services
Role Type:Individual Contributor