Sr Campaign Management Specialist jobs at Netflix in United Kingdom, London

In this role, you will support across:

Strategy & Planning

• Support the execution of market-level commercial operations, strategies and processes to help build a high-performing commercial organization.

• Own / support pipeline and business reviews on a recurring basis at the front-line manager or country level.

• Own / support the execution of initiatives to drive regional effectiveness within Sales Operations and across the broader Sales organization.

Insights & Analytics:

• Define, build, and maintain sales inputs, forecasting, and pipeline management.

• Bring perspective to efficacy of current KPIs and metrics across the Ads function. Have perspective on how to evolve them.

• Build detailed dashboards and monthly, quarterly review decks for senior (VP+ level) consumption to run the business. Lead discussions on business performance & state of business with expertise and full ownership.

• Coordinate with global counterparts in (UCAN, EMEA, LATAM, APAC) to assimilate business insights and package for regular check-ins.

Core Process & Sales Policy:

• Lead the implementation and execution of key Sales Operations functions (e.g., defining success metrics, reporting, customer segmentation, target setting, quota allocation)

• Assist in the defining, building and managing workflows/processes on behalf of the broader Sales organization

XFN Stakeholder Management:

• Collaborate with internal team, commercial partners and cross-functional teams as needed to understand strategy and help develop plans for execution.

About you:

• 5+ years of experience in advertising/ advertising-related fields; and/or experience working in Sales Operations.

• Self-starter with the ability to manage and lead large-scale, complex projects.

• Strong collaborator who embraces differing perspectives and experiences to make better decisions.

• Strong technical skills, including expertise working with multiple large data sets; SQL and data analytics skills are a plus

• Proven ability to prioritize and lead multiple projects efficiently.

• Familiarity with agency and client-direct sales models.

• Knowledge of the advertising landscape, including media channels and methods of buying.

• Proficient with reading, writing, and speaking English, French / German / Italian / Spanish a plus

This is a full-time, individual contributor position based in London and reporting to the Regional Director of Talent Management.

Responsibilities include, but aren’t limited to:

Strategy & Partnership

• Equipping our leaders and managers across the largest growth region (EMEA) to role model leadership excellence, including cultural, localised and scaled leadership.

  Region
  includes: 9 CLTs, 12 local offices, engineering hub & games studio

• Advise on leadership growth and Talent Management strategies, with strong awareness of local and regional needs and nuances, specifically in London (LON)

• Design, drive and execute EMEA’s Netflix culture initiatives, partnering closely with LON HRBPs

• Act as a trusted leadership thought partner to regional VPs, HRBPs, regional Talent Partners and global Talent Management (TM), including building strategic TM roadmaps for LON

• Share industry trends in leadership to inform strategic focus and decisions across the EMEA leadership portfolio
  

Leadership Facilitator, Program Delivery

• Contribute to the content development process as a regional design partner for certain leadership initiatives with the Central TM Leadership team

• Facilitate EMEA leadership programs (e.g. Director & manager forums, peer learning)

• Integrate GBPs (I&D, Wellbeing, consistent employee experience) ethos into leadership growth initiatives.

• Design and facilitate leadership initiatives at senior leadership offsites, to help build strong strategic leaders and role models of our

• Review, evaluate and report on learning program effectiveness; analyze feedback from the business, to ensure alignment of Talent practices with business needs
  

Project Management

• Responsible for some EMEA programmatic planning, operations, and communication (e.g. Director & Manager forums, peer learning)

• Collect and analyze feedback on targeted program components. Identify program efficiency and proactively identify program risks and opportunities

• Maintain tracking of projects and key initiatives, working in close partnership with the broader Talent Management and other Talent teams; familiar with Asana project management software

• Work with Talent Management Coordinators to manage program operations and activities, including tracking of project budget and associated spending

• Where applicable, audit and approve vendor invoices

Requirements for the Role- We are looking for someone who:

• Is passionate about growing our culture, leaders and employees

  • You are thoughtful about what will provide the biggest impact to our employees and focus on delivering exceptional program experiences

• Stays organized and has a high level of attention to detail and accuracy

  • You have strong project and program management skills

  • You manage your time well - balancing multiple projects and workstreams, while effectively prioritizing

  • You can design scalable workflows that are effective and efficient

• Effectively collaborates

  • You are a selfless team player who welcomes diverse perspectives and feedback

  • You are open and respectful of different working styles

  • You bring others along with you as you work on projects

• Thrives in a fast-paced environment and navigates ambiguity well

  • You self-manage, take initiative, and work independently in an ever-evolving, fast-paced environment

  • You stay flexible and adapt quickly as situations change

• Thinks creatively and outside of the box

  • You are resourceful and can think of creative solutions for problems without easy and straightforward answers

  • You’re someone who is curious and excited to learn and grow on our team

Preferred Experience

• You’ve been a Talent leadership program manager, project manager and have experience as a Learning manager

• You’ve had experience supporting and scaling local, regional, global initiatives

• You’ve had experience planning and supporting large scale programs or broader Talent efforts, specifically with culture evolution or Learning & Org Design space

• You’ve had experience leading agile and design thinking workflows and operating methods

• You have proven exceptional group moderation and facilitation skills to all audiences, including executive leadership

In this role, you will:

• Be part of the Campaign Management team that is responsible for partnering with the Account Management team on revenue optimization and campaign activation activities while providing white glove service to our clients

• Partner with Account Managers and vendor partners on key campaign activities inclusive of campaign packaging and asset readiness, timely campaign launches, delivery & optimization, and client reporting

• Partner with external vendors to ensure timely day-to-day support, load balancing, and alignment with the Account Management team to best service our clients

• Troubleshoot and escalate campaign issues for Account Managers and coordinate issue resolution with AdOps

• Partner with Campaign Management Leads to coordinate workflow enhancements between Account Management and Ad Ops

• Monitor vendor performance and task queue ensuring quick and accurate campaign deliverables

• Review daily delivery metrics across Direct IO and Programmatic campaigns and suggest campaign optimizations.

• Coordinate user feedback and suggest enhancements to Ad Ops for efficiency improvements.

• Maintain current training documentation updated throughout the lifecycle of the material
  

The ideal candidate has:

• 5+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation

• Experience supporting Direct IO, Programmatic Guaranteed and PMP deal types

• A background in Advertising Systems and Tools (CRM, OMS, DSPs, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Account Management, Ad Ops, Ads Policy, Product, and Engineering

• Experience interacting with outsourced vendors and managing the vendor's tasks of campaign setup and management, including but not limited to deal set up, trafficking, QC, and reporting

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Fluent in English, additional languages are a plus

• Experience supporting multiple regions and timezones

In this role, you will

• Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement. Partner with Ad Operations Managers on building/analyzing a quality dashboard.

• Maintain current training documentation updated throughout the lifecycle of the material

• Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot

• Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation or elimination

• Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)

• Collaborate with Ad Operations Managers to document trafficking/setup, updates, and workflow optimizations.

• Work with Product and Engineering teams to execute testing for product offering enhancements.

• Serve as internal Ad Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.

:

• Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams.

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation.

• Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency.

• A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.

• Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting.

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience supporting multiple regions and timezones

• Additional languages are a plus (French, Italian, Spanish, German)