Sr Ad Operations Specialist jobs at Netflix in United Kingdom, London

In this role, you will support across:

Strategy & Planning

• Support the execution of market-level commercial operations, strategies and processes to help build a high-performing commercial organization.

• Own / support pipeline and business reviews on a recurring basis at the front-line manager or country level.

• Own / support the execution of initiatives to drive regional effectiveness within Sales Operations and across the broader Sales organization.

Insights & Analytics:

• Define, build, and maintain sales inputs, forecasting, and pipeline management.

• Bring perspective to efficacy of current KPIs and metrics across the Ads function. Have perspective on how to evolve them.

• Build detailed dashboards and monthly, quarterly review decks for senior (VP+ level) consumption to run the business. Lead discussions on business performance & state of business with expertise and full ownership.

• Coordinate with global counterparts in (UCAN, EMEA, LATAM, APAC) to assimilate business insights and package for regular check-ins.

Core Process & Sales Policy:

• Lead the implementation and execution of key Sales Operations functions (e.g., defining success metrics, reporting, customer segmentation, target setting, quota allocation)

• Assist in the defining, building and managing workflows/processes on behalf of the broader Sales organization

XFN Stakeholder Management:

• Collaborate with internal team, commercial partners and cross-functional teams as needed to understand strategy and help develop plans for execution.

About you:

• 5+ years of experience in advertising/ advertising-related fields; and/or experience working in Sales Operations.

• Self-starter with the ability to manage and lead large-scale, complex projects.

• Strong collaborator who embraces differing perspectives and experiences to make better decisions.

• Strong technical skills, including expertise working with multiple large data sets; SQL and data analytics skills are a plus

• Proven ability to prioritize and lead multiple projects efficiently.

• Familiarity with agency and client-direct sales models.

• Knowledge of the advertising landscape, including media channels and methods of buying.

• Proficient with reading, writing, and speaking English, French / German / Italian / Spanish a plus

In this role, you will:

• Be part of the Campaign Management team that is responsible for partnering with the Account Management team on revenue optimization and campaign activation activities while providing white glove service to our clients

• Partner with Account Managers and vendor partners on key campaign activities inclusive of campaign packaging and asset readiness, timely campaign launches, delivery & optimization, and client reporting

• Partner with external vendors to ensure timely day-to-day support, load balancing, and alignment with the Account Management team to best service our clients

• Troubleshoot and escalate campaign issues for Account Managers and coordinate issue resolution with AdOps

• Partner with Campaign Management Leads to coordinate workflow enhancements between Account Management and Ad Ops

• Monitor vendor performance and task queue ensuring quick and accurate campaign deliverables

• Review daily delivery metrics across Direct IO and Programmatic campaigns and suggest campaign optimizations.

• Coordinate user feedback and suggest enhancements to Ad Ops for efficiency improvements.

• Maintain current training documentation updated throughout the lifecycle of the material
  

The ideal candidate has:

• 5+ years of Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation

• Experience supporting Direct IO, Programmatic Guaranteed and PMP deal types

• A background in Advertising Systems and Tools (CRM, OMS, DSPs, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Account Management, Ad Ops, Ads Policy, Product, and Engineering

• Experience interacting with outsourced vendors and managing the vendor's tasks of campaign setup and management, including but not limited to deal set up, trafficking, QC, and reporting

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Fluent in English, additional languages are a plus

• Experience supporting multiple regions and timezones

In this role, you will

• Assist the team with Quality and Efficiency Measurement Solutions: compile monthly quality and efficiency metrics (e.g., how is our BPO time best being spent) and provide areas for improvement. Partner with Ad Operations Managers on building/analyzing a quality dashboard.

• Maintain current training documentation updated throughout the lifecycle of the material

• Manage day-to-day campaign issues or questions with outsourced vendors and be the first tier of technical escalation to troubleshoot

• Partner closely with the Product and Engineering teams to create a pathway to task automation, delegation or elimination

• Own initial escalations from cross-functional partners (i.e., questionable Ad Policy violation running on the platform, test seat campaigns making noise for Eng/DSE, validate creative length experience in X country, etc.)

• Collaborate with Ad Operations Managers to document trafficking/setup, updates, and workflow optimizations.

• Work with Product and Engineering teams to execute testing for product offering enhancements.

• Serve as internal Ad Operations point of contact to investigate campaign setup related to Ads Policy, Campaign Delivery Troubleshooting, Engineering alerts/validation, etc.

:

• Ad Tech and/or Ad Operations experience supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering Teams.

• Well-versed in Campaign Trafficking and Execution, including Order and Creative trafficking, Quality Control, Campaign monitoring, pacing, troubleshooting, billing, and reconciliation.

• Knowledge and experience working on advertising campaigns with a strong foundation in executing workflows that support quality and efficiency.

• A background in Advertising Systems and Tools (CRM, OMS, Ad Servers, Task Management, Reporting, etc.)

• Comfortable working with cross-functional teams, including Ads Policy, Product, and Engineering.

• Experience interacting with BPO vendors and managing the vendor's tasks of campaign setup and management, including but not limited to trafficking, QC, and reporting.

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience supporting multiple regions and timezones

• Additional languages are a plus (French, Italian, Spanish, German)

Responsibilities:

• Execute online EMEA - NPC screenings and surveys on the Netflix Preview Club tool

• Partner as the main point of contact for all local partnerships with Post, Post Technology and Operations, legal, vendors, localization and customer service groups

• Connect the dots on research goals, timelines, and deliverables across cross-functional partners

• Collaborate on and execute longitudinal survey sampling and weighting strategies with Content and Data Science teams

• Develop and lead online screening and survey management workflows. This includes but is not limited to survey programming, data quality, data cleaning, incentive management, in field monitoring, reporting, and partnering with vendors

• Execute member engagement workflows to boost screening and survey performance

• Manage troubleshooting for survey product and programming escalations

• Manage troubleshooting for leaks and anti-piracy escalations

• Manage shifting research priorities and timelines for custom or panel-based survey projects

• Manage documentation and planning for recruitment needs for ongoing screening and survey participation

• Identify innovation opportunities with internal processes and data tools related to the Netflix Preview Panel program

Qualifications:

• You have a minimum of 6 years of global research operations experience, working with Researchers and cross functional teams

• Up to five years of experience managing online survey program management

• You have excellent oral and written communication skills and a strong ability to work with cross-functional teams

• Ability to make sound independent decisions while knowing when to call out issues

• Flexibility to accommodate time zones or other team members and partners globally, as needed

• Possess a passion for research and the ability to screen early TV shows and movies to consumers

• You thrive on the ability to multitask in a dynamic environment - making sound, contextualized and independent decisions

• You have a passion for finding the right approach, tool or solution for the challenge at hand

• You enjoy being part of a team that can creatively flex and drive innovation for our research practice

• You’re a pragmatic problem solver and have a gift for identifying areas of improvement

• You haven’t lost your ability (or passion!) to be hands-on or in the weeds when needed

• You have a Bachelor's degree or relevant experience