Lead Associate - Customer Support jobs at Msd in United Kingdom
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21 jobs found
14.09.2024
MSD
MSD Lead Associate - Customer Support United Kingdom, England
Act as the first escalation point for incoming order, product, and invoice-related customer and business queries. Manage escalation processes and monitor customer returns exceptions. Assist in training new starters and...
BSC in Electrical engineering or Computer science, or higher. Technical Proficiency - knowledge in Functional, API, and Test automation tools. Tool Proficiency setting up and utilising tools such as Zephyr,...
Drive our programs forward by defining chemistry strategy and leading implementation. Apply your detailed knowledge of synthetic and medicinal chemistry to impact programthrough independent data analysis, target design and synthesis....
Oversee the review, escalation, negotiation, and approval of site budgets and payments. Lead or participate in regional and global improvement projects related to Study Start Up and other processes involving...
Lead development of operational plans and omnichannel campaigns, ensuring alignment with strategy and delivery against quarterly OKRs, strong KPIs and performance targets. Utilise our strategic planning process to develop a...
You will be fluent in French & English, and any other European language is a plus. To act as first point of contact for our European customers, providing customer support...
Manage technical enquiries that are forwarded from the TPS team in a timely manner and to their resolution. Ensure all cases are entered on the CRM platform MAXX correctly. Maintain...
Act as the first escalation point for incoming order, product, and invoice-related customer and business queries. Manage escalation processes and monitor customer returns exceptions. Assist in training new starters and...
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