Senior Director Engineering Inference Platform jobs at Mongodb in United States, San Francisco

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

MongoDB Product Suite Mastery

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

Sales Techniques and Soft Skills

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

• Proficient in modern programming languages and techniques
• Eager to impact and envision the technological future of a complex system
• Experienced in developing distributed systems, cloud services and SaaS products
• Experienced in designing and maintaining search platforms or distributed databases is preferred but not required
• Experienced in debugging and profiling multithreaded JVM applications is preferred but not required

• Build and design our integrated search platform, written in Java
• Contribute to two leading open source platforms, MongoDB and Lucene
• Participate in product and design discussions
• Perform code reviews with peers and make recommendations on how to improve our code and software development processes
• Collaborate with other teams including cloud services, database, enterprise tools, drivers and support to coordinate changes or contribute to their projects

• In 3 months, you'll contribute to the improvement of our core "mongoT" repository
• In 6 months, you'll be working on features such as query features or platform improvements
• In 12 months, you'll be building POCs, designing new features, and collaborating with other teams from across the company on complex projects

• You have 2 or more years of experience managing a team of software engineers
• You have strong technical judgment that you use to effectively guide engineering decisions without necessarily writing code yourself
• You have first-hand experience developing complex systems like databases, distributed systems, or high-performance applications and you use this context to understand the challenges your team faces
• You enjoy coaching, career development, and creating growth opportunities to help your team reach their full potential
• You care about building a diverse, inclusive environment where engineers can do their best work
• You put the customer first and don't hesitate to cross team boundaries in search of the right solution

• Lead and grow a team, managing all aspects of people management including hiring, growth, compensation, and performance management
• Be directly responsible for the results your team delivers
• Play a key role in defining the roadmap for the next 12 months
• Drive improvements to processes and tools especially those that allow us to confidently make changes to high risk parts of our codebase
• Handle (or lead the effort to handle) time-sensitive customer escalations
• Collaborate with stakeholders and engineering teams across the company to jointly work on large initiatives
• Work with product managers, program managers, and other teams to specify, prioritize and deliver new features that delight our users
• Ensure high quality and velocity in the design and implementation of new functionality in Search and Vector Search
• Be open to occasional (twice a year) travel to the US

• In the first month:
• You have understood the high level architecture of the Search and Vector Search and the team's responsibilities
• You are starting to develop relationships with key stakeholders
• You have gained familiarity with the required day-to-day processes to manage the team
• In three months:
• You have taken over management of your team, and are starting to build trust with your reports
• You have assumed responsibility for the day-to-day processes necessary to keep the lights on
• You are involved in reviewing the design for new features and helping the team navigate technical challenges
• In six months:
• You have established your role as a leader in the organization such that team members naturally go to you for guidance
• You are beginning to involve yourself in planning and roadmapping efforts
• You are leading the planning and execution of a new major feature
• In twelve months:
• You have performed a full annual cycle of performance and growth conversations with your team members
• You have contributed to the vision for the future of the Search team and helped develop a plan to achieve that vision
• You have increased the capability and velocity of your team in measurable ways

• Proficient in modern programming languages and techniques
• Eager to impact and envision the technological future of a complex system
• Experienced in developing distributed systems, cloud services and SaaS products
• Experienced in designing and maintaining search platforms or distributed databases is preferred but not required
• Experienced in debugging and profiling multithreaded JVM applications is preferred but not required

• Build and design our integrated search platform, written in Java
• Contribute to two leading open source platforms, MongoDB and Lucene
• Participate in product and design discussions
• Perform code reviews with peers and make recommendations on how to improve our code and software development processes
• Collaborate with other teams including cloud services, database, enterprise tools, drivers and support to coordinate changes or contribute to their projects

• In 3 months, you'll contribute to the improvement of our core "mongoT" repository
• In 6 months, you'll be working on features such as query features or platform improvements
• In 12 months, you'll be building POCs, designing new features, and collaborating with other teams from across the company on complex projects

This role will be based remotely in San Francisco, California.

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

You will be joining a globally distributed team with a significant presence in both Europe and North America. While this role is based in the EMEA region, you will regularly collaborate closely with colleagues across different time zones. We support both office-based work in our European hubs like Dublin and Barcelona, as well as remote work in several countries (including the Netherlands, Great Britain, Italy, Germany, Spain, and France).

This role will be based remotely in Spain.

• 10+ years of experience in data management systems
• Experience with building production-level code with a large user base, robust design structure and rigorous code quality
• Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture
• Experience with large code bases written in C++ or another systems programming language. You'll need to trace down defects, estimate work complexity, and design evolution and integration strategies as we rewrite different components of the system
• Passion for the theory and practice of database query engines, as well as hands-on or academic experience in the database domain

• Play a key role in defining the 12-month roadmap for Query Execution by researching state-of-the-art systems and leveraging your deep knowledge of industry trends to provide technical vision and direction
• Take direct responsibility for delivering on long-term (6-18 month) goals to innovate in high-performance query execution and other areas of responsibility, co-ordinating initiative-level strategy and personally writing well-tested, production-ready C++ code
• Advise management on key decisions related to our architecture and processes, and collaborate with stakeholders across the company on large initiatives
• Influence and grow team members through active mentoring, coaching, and leading by example, helping to cultivate a strong talent bench through interviewing and knowledge sharing

• In three months you’ll have contributed to the development of a project slated for the next major version, as well as fixed a few bugs in a minor version of our latest stable release series; You'll have learned about MongoDB's project lifecycle, and our long-term goals for the system
• In six months, you’ll have taken on code review responsibilities and are playing an active role in drafting and reviewing the design for new features. You have expanded the team's horizons by presenting a favorite paper or system architecture related to query systems.
• In twelve months, on the basis of your extensive past experience in the query space, you have contributed to the long-term technical roadmap of the MongoDB Query team

• 7+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow