Senior Program Director Application Modernization jobs at Mongodb in United States, New York

• Build and design new features for MongoDB Atlas
• Contribute to and lead complex technical projects
• Work closely with product and design teams, considering the user’s perspective while building technical solutions
• Work with customers and support engineers to fix issues
• Collaborate with team members to develop our codebase, best practices, and design principles
• Learn from and mentor other team members

• Has at least 5 years of professional software development experience
• Is skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.)
• Is comfortable working across the stack of a modern web application (e.g. React, TypeScript)
• Has experience with at least one major cloud provider technology (AWS, Azure, GCP)
• Has led the launch of a new module and maintained it in production
• Is eager to solve tough problems
• Has excellent communication skills
• Is curious, collaborative, and motivated

• In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems
• In 6 months, you'll have contributed to a large project
• In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system

• Overall Program Planning
  • Establishing program objectives and goals
  • Establishing inter and intra dependencies to complete the program on-time
  • Developing a detailed program management plan that integrates scope, schedule, budget, risk, communication, quality, and integration strategies
• Contract and Finance Management
  • Expertise in creating, meticulously tracking, and strictly controlling a large, fixed budget. This includes accurate forecasting, variance analysis, and proactive cost optimization
  • Thorough understanding and effective management of the contractual terms such as scope, change control, milestone deliverables, quality and performance, financial payment terms and penalties
  • Program Delivery and Governance
  • Developing and maintaining a highly detailed and integrated master schedule that accounts for all integration activities, critical milestones, and interdependenciesIdentifying the critical path with precision and proactively managing activities along this path to ensure on-time delivery of the integrated system
  • Actively enforcing adoption of MongoDB’s Agentic AI platform for automating all aspects of legacy application modernization. This will be a key metric for the overall success of the program
  • Diligently monitoring progress against the established schedule, proactively identifying potential delays, and implementing effective mitigation strategies to stay on track
  • Managing resources and optimizing the allocation of resources with the right number, at the right time from the right geographies to meet demanding schedules without causing over or under utilization
  • Managing stakeholders communicating effectively to ensure customers and MongoDB’s objectives are met and to communicate program status on a weekly, monthly, and quarterly basis to various levels of customer organizations
  • Program status reporting to ensure all program metrics are tracked and reported to ensure programs are running on-time, on-budget while meeting customer expectations
  • Ensure delivery processes are followed, which includes timely and accurate feedback to engineering teams to improve the Agentic AI platform as part of its on-going development and evolution
• Team Leadership and Management
  • Providing leadership to a matrixed team spanning different geographies and cultures to operate as one cohesive unit to achieve overall program objectives

• 10+ years of program management experience leading enterprise-scale technology transformation programs
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
• Services delivery experience with diverse teams that span geographies and cultures
• Ability to travel to customer sites to actively engage and build trusted partner relationships across the customer organisation

• Agentic AI driven integrated development Platform
• Legacy Modernization Methodologies
• Document Database
• Delivery Excellence

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

We’re also investing in , a specialized backend service for building AI agents to help engineers debug tasks. Written in TypeScript, Sage is part of our push to bring AI-powered tooling to the heart of our developer productivity ecosystem.

• Design, build, and optimize web applications in React, GraphQL, and TypeScript, focusing on performance and user experience
• Lead development on Spruce and Parsley, delivering data-rich, highly interactive experiences that scale to massive CI workloads
• Collaborate with backend engineers working in Go and TypeScript to build seamless integrations between frontend and backend services
• Contribute to Sage, developing AI-powered agentic flows that help engineers debug tasks more effectively
• Ensure best practices in testing (Cypress), monitoring, and reliability
• Mentor team members and help shape the technical and cultural direction of our team

• 5+ years of strong experience in React and TypeScript
• Experience working with backend systems (experience in a statically typed compiled language like Go is a plus)
• Interest in developing agentic services and working with AI-powered developer tooling
• Track record of designing and implementing performant, large-scale web apps
• Familiarity with end-to-end testing frameworks such as Cypress or playwright
• Strong fundamentals in software engineering, including algorithms, data structures, and systems design
• Ability to thrive in environments with high impact and uncertainty, driving projects from 0→1 and beyond

• In three months, you’ll have contributed to Spruce or Parsley, shipping improvements in performance or user experience. You’ll understand the architecture and be in discussions about Sage’s AI-driven services
• In six months, you’ll have led development on a substantial feature in Spruce or Parsley, and contributed to Sage’s AI agentic workflows. You’ll be recognized as a go-to person for frontend performance and developer experience
• In twelve months, you’ll be initiating and leading projects that shape the future of developer productivity at MongoDB, across frontend, log analysis, and AI agentic services. You’ll mentor teammates and influence architectural direction on new greenfield projects.

• Product Strategy and Ownership: Drive the complete lifecycle of the product, from defining vision and strategy to roadmap creation and execution; Align product direction with business priorities, IT architecture, and stakeholder needs; Define the "art of the possible," balancing quick wins with long-term improvements, and advocate for strategic innovation in data products
• Requirements Gathering and Use Case Definition: Partner closely with stakeholders, including analysts, engineers, and product managers, to collect and document detailed business requirements; Interview diverse personas to determine use cases, user stories, and actionable solutions, ensuring stakeholder pain points are accurately captured
• Stakeholder Collaboration and Advocacy: Serve as the voice of the user, gathering feedback and championing their needs; Develop and maintain strong partnerships across business units, engineering teams, and executive leadership. Provide clarity and transparency to the business on product progress, prioritization decisions, and roadblocks
• Agile Product Management: Lead and drive agile ceremonies, from backlog grooming to sprint planning and retrospectives; Collaborate closely with technical teams to ensure timely and high-quality product delivery; Balance addressing tech debt while driving innovation and new feature development in sprints
• Enablement and Long-Term Discoverability: Build user-friendly documentation and guides to drive product adoption and longevity; Communicate complex concepts in a manner easily understood across multiple audiences, ensuring discoverability and literacy of data products
• Performance and Market Analysis: Define measurable product outcomes and success metrics. Continuously analyze data signals to inform innovation, roadmap prioritization, and product delivery; Conduct market research to stay up-to-date with industry trends and guide strategic direction for products and the Internal Data Platform
• Product Marketing & Adoption: Announce product features and datasets through effective product marketing strategies and evangelization efforts, driving adoption across MongoDB teams; Re-launch features as needed to invigorate usage and showcase core capabilities
• Change Management: Partner with change management and training teams to promote adoption of features and capabilities; Communicate product changes effectively and track KPI metrics for success

• Experience: 5+ years of experience in product management, preferably in data products, or equivalent work experience with a proven ability to define product scope and collaborate with technical teams to deliver impactful solutions
• Strategic Thinking: Demonstrated ability to align product roadmaps with business priorities, operational needs, and technical feasibility. Skilled at making trade-off decisions between scope, resources, and timelines
• Stakeholder Empathy: Strong stakeholder-focused mindset, with a track record of understanding pain points, building partnerships, and translating insights into actionable requirements and solutions
• Technical Strength: Deep understanding of data engineering, analytics, and UX fundamentals. Experience working with analysts, data scientists, engineers, product managers, and operators, with the ability to step into their shoes and anticipate their needs
• Agility in Execution: Proficient in leading agile teams and ceremonies, managing technical dependencies, and driving continuous improvement of product processes and user experiences
• Effective Communication: Exceptional written and verbal communication skills, enabling collaboration across diverse company audiences, both technical and non-technical
• Growth Mindset: Adaptable, eager to take on challenges beyond the defined scope, highly organized, and detail-oriented to ensure thorough execution and delivery
• Outcome-focused Approach: Strong focus on measurable product outcomes and iterative improvement, with the ability to define and monitor success metrics
• Educational Background: B.Sc. in Computer Science or a related field preferred, or equivalent work experience in technology and product domains

• Data Analytics Expertise: Experience with BI, data engineering, or analytics tools; enjoys digging into data for insights, progress validation, and new opportunities
• Market Awareness: Keeps up-to-date with market trends in databases, data science, and software development, influencing product strategies accordingly
• User Enablement: Skilled in creating guides, documentation, and onboarding materials for stakeholders, driving long-term stakeholder productivity
• Evangelization Passion: Demonstrates enthusiasm for promoting, re-launching, and driving adoption of products, datasets, and features
• Metadata Management Knowledge: Understands the importance of metadata creation and documentation for long-term discoverability and literacy of data products

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Lead in-depth analyses of Technical Services’ business processes, pricing models, and deal structures, including the mechanics of complex transactions; develop strategic insights and solutions that support business scaling and profitability goals
• Collaborate closely with FP&A to integrate financial and budget considerations into headcount planning and resource allocation for Technical Services, aligning operational initiatives with broader fiscal objectives
• Facilitate and drive strategic alignment with executive stakeholders, incorporating FP&A insights and objectives
• Partner with cross-functional leadership to assess and influence corporate initiatives' impact on Technical Services; develop readiness plans and restructuring proposals to support sustainable business growth
• Architect robust data pipelines in collaboration with Data Analysis, Engineering, and Architecture teams, ensuring the standardization, quality, and precision of data needed for sophisticated business analytics
• Consult with stakeholders to define strategic data and reporting needs; design advanced dashboards that enable stakeholders to self-serve critical insights for planning performance evaluations and initiative assessments
• Strengthening team capabilities in FP&A analysis, deal mechanics evaluation, and cross-functional collaboration

• 10+ years of hands-on analytics and business reporting experience (or 5+ years of experience with MBA or equivalent degree), ideally within or partnering with customer-facing organizations
• Skilled in cleaning, transforming, and integrating data through programmatic methods like Python and SQL, with a demonstrated ability to support advanced FP&A models and planning tools
• Extensive understanding of complex sales processes, SaaS subscriptions, and deal mechanics with proven skills in employing data analysis techniques to inform high-level executive decisions
• Proven experience working with senior management and effectively presenting to executive leadership, particularly concerning FP&A strategies, headcount forecasting, and strategic deal structuring
• Ability to extract and communicate actionable insights from diverse data sets, driving recommendations and strategic planning discussions
• Demonstrated interest and experience in scoping and building data sets and data products leveraging artificial intelligence technologies / models"
• Expert in creating dynamic, user-centric dashboards and analytical tools in Tableau that facilitate strategic decision-making and resource planning
• Exceptional communication skills, capable of translating intricate technical concepts into clear, actionable strategies for varied business audiences
• Advanced ability to prioritize strategic initiatives, manage conflicting demands in high-stakes environments, and meet critical deadlines
• Committed to fostering collaborative, innovative, and inclusive environments, actively driving professional growth and acumen within the team
• Extensive experience with Technical Support businesses/products and familiarity with product management processes is a major advantage