Strategic Customer Success Manager jobs at Mongodb in United States, Boston

• Develop and execute strategic marketing plans: Work closely with cross-functional account teams to develop and execute programs that uncover account-specific challenges, understand decision-making processes, and identify key personas, to drive the creation and execution of tailored marketing strategies and messaging that address the unique needs and interests of each account, unlock senior leadership and buying team engagement, and lead to growth opportunities
• Bring marketing expertise: Act as a strategic marketing consultant to sales teams and clients, recommending tailored programs and tactics that align with both sales objectives and client needs
• Collaborate with cross-functional teams: Work closely with cross-functional teams like field marketing, partner marketing, customer marketing, demand generation, and developer advocacy teams to ensure delivery of a holistic marketing strategy within each account that incorporates cross-functional programs into 1:1 ABM plans.
• Sales alignment: Work closely with the sales team and sales leaders to align marketing efforts with sales goals, provide sales enablement resources, ensure a smooth handoff of qualified leads, and communicate and educate the sales team regarding new and planned marketing activities including global, regional, and account-specific programs
• Measure impact & optimize: Track performance metrics and ROI, ensuring processes are in place to evaluate the effectiveness of your programs and apply insights to refine and optimize ABM campaigns for maximum impact

Educational and Professional Background:

• Bachelor's Degree or equivalent experience
• 5+ years of account marketing, field marketing, industry marketing, or sales experience. Tech industry experience is preferred but not required
• Experience working with large and complex enterprise accounts across multiple verticals, proven success record with accelerating and closing deals

Skills and Expertise:

• Experience with strategic 1:1 or 1:few account-based marketing; a portfolio of experience will be reviewed
• Experience working with cloud (AWS, GCP, Azure), ISV, AI, and other tech partners
• Incredible written and oral communication skills, including experience presenting to sales and marketing leadership, as well as customers
• Impeccable event and project management skills, ensuring seamless planning, coordination, and delivery of initiatives with an ability to problem-solve quickly
• Results-oriented and analytically skilled, capable of interpreting data, making informed data-driven decisions, and reporting insights to the business

Cross-Functional Collaboration:

• Experience working cross-functionally with enterprise or corporate sales, customer success teams, and account development teams, obsessing over addressable market and specific account goals
• Capable of mentoring sales partners to convey marketing value propositions and key messages effectively

Technical Proficiency:

• Proficiency with Google Workspace and Salesforce, and marketing technology tools like 6sense, Eloqua, Pathfactory, Sigma, Tableau

Attributes and Work Style:

• Must be a highly self-motivated, entrepreneurial professional who can excel in an autonomous work environment and proactively drive initiatives
• Be a strategic thinker with a drive to bring new ideas and creativity to the team
• Must communicate often and quickly to senior stakeholders and peers, while operating with grace in a fast-paced environment
• Ability to shift priorities is critical in a growth technology company
• Team ethos blends humor, positivity, strategic intensity, and MongoDB values into a cohesive, dynamic culture
• Time management, prioritization, and organizational skills are key

Additional Requirements:

• Travel required

The Strategic Marketing Manager will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In 3 months you’ll have fostered a relationship with your Strategic Account teams (ex: sales, solution architects, field partner leads, customer success) to understand their top account priorities, begin planning marketing programs, and ramp on current account status and MongoDB product knowledge
• In 6 months you’ll have a clear understanding of your key objectives, have executed marketing activities with pipeline influence, and have started to become a trusted partner to your account stakeholders
• In 12 months you’ll have cemented yourself as a key account partner, be fully ramped and actioning against all account objectives

• Provide hands-on support for the planning and execution of first-party events, including MongoDB.local programs
• Assist with event logistics such as registration, signage, materials preparation, and vendor communication
• Help ensure cross-functional alignment by coordinating with field/strategic marketing, revenue marketing, DevRel, and other teams
• Work closely with the Strategic Event Operations team to support campaign execution, lead flow management, and sponsorship fulfillment
• Maintain accurate event data, track key metrics, and assist in post-event reporting
• Help manage event communications, including internal updates, promotional materials, and event messaging
• Support event managers with budget tracking, invoices, and contract management
• Be adaptable and work across global time zones to support first-party team members, ensuring smooth execution regardless of location

• Timely and accurate execution of event tasks
• Positive feedback from internal stakeholders and event attendees
• Ability to manage multiple projects efficiently in a fast-paced environment

• Highly organized and detail-oriented, with strong project coordination skills
• A team player who thrives in a support role and enjoys enabling team success
• Flexible and comfortable working across time zones to support global teammates
• A clear and proactive communicator who keeps stakeholders informed
• Solution-oriented with a “get things done” mindset
• Comfortable working in a fast-paced, high-growth environment

• 1+ years of experience in event coordination, event marketing, or a related support role
• Strong organizational and administrative skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong communication skills, both written and verbal
• Comfortable working independently while being part of a global team
• Proficiency in Google Suite, Slack, and Zoom
• Willingness to travel (~20%, domestically & globally)
• Based in North America, preferably east or central time zones

• Experience in the tech industry or working with B2B events
• Familiarity with event platforms like Cvent, Splash, and Jifflenow
• Exposure to marketing automation or CRM tools (Salesforce, Eloqua, etc.)
• Fluency in a non-English language