Strategic Events Specialist jobs at Mongodb in United States, Austin

This role can be based hybrid out of our Austin or Dallas offices.

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Develop and execute strategic marketing plans:
• Bring marketing expertise: Act as a strategic marketing consultant to sales teams and clients, recommending tailored programs and tactics that align with both sales objectives and client needs
• Collaborate with cross-functional teams: Work closely with cross-functional teams like field marketing, partner marketing, customer marketing, demand generation, and developer advocacy teams to ensure delivery of a holistic marketing strategy within each account that incorporates cross-functional programs into 1:1 ABM plans
• Sales alignment: Work closely with the sales team and sales leaders to align marketing efforts with sales goals, provide sales enablement resources, ensure a smooth handoff of qualified leads, and communicate and educate the sales team regarding new and planned marketing activities including global, regional, and account-specific programs
• Measure impact & optimize: Track performance metrics and ROI, ensuring processes are in place to evaluate the effectiveness of your programs and apply insights to refine and optimize ABM campaigns for maximum impact

Educational and Professional Background:

• Bachelor's Degree or equivalent experience
• 5+ years of account marketing, field marketing, industry marketing, or sales experience. Tech industry experience is preferred but not required
• Experience working with large and complex enterprise accounts across multiple verticals, proven success record with accelerating and closing deals

Skills and Expertise:

• Experience with strategic 1:1 or 1:few account-based marketing; a portfolio of experience will be reviewed
• Experience working with cloud (AWS, GCP, Azure), ISV, AI, and other tech partners
• Incredible written and oral communication skills, including experience presenting to sales and marketing leadership, as well as customers
• Impeccable event and project management skills, ensuring seamless planning, coordination, and delivery of initiatives with an ability to problem-solve quickly
• Results-oriented and analytically skilled, capable of interpreting data, making informed data-driven decisions, and reporting insights to the business

Cross-Functional Collaboration:

• Experience working cross-functionally with enterprise or corporate sales, customer success teams, and account development teams, obsessing over addressable market and specific account goals
• Capable of mentoring sales partners to convey marketing value propositions and key messages effectively

Technical Proficiency:

• Proficiency with Google Workspace and Salesforce, and marketing technology tools like 6sense, Eloqua, Pathfactory, Sigma, Tableau

Attributes and Work Style:

• Must be a highly self-motivated, entrepreneurial professional who can excel in an autonomous work environment and proactively drive initiatives
• Be a strategic thinker with a drive to bring new ideas and creativity to the team
• Must communicate often and quickly to senior stakeholders and peers, while operating with grace in a fast-paced environment
• Ability to shift priorities is critical in a growth technology company
• Team ethos blends humor, positivity, strategic intensity, and MongoDB values into a cohesive, dynamic culture
• Time management, prioritization, and organizational skills are key

Additional Requirements:

• Travel required

The Strategic Marketing Manager will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In 3 months you’ll have fostered a relationship with your Strategic Account teams (ex: sales, solution architects, field partner leads, customer success) to understand their top account priorities, begin planning marketing programs, and ramp on current account status and MongoDB product knowledge
• In 6 months you’ll have a clear understanding of your key objectives, have executed marketing activities with pipeline influence, and have started to become a trusted partner to your account stakeholders
• In 12 months you’ll have cemented yourself as a key account partner, be fully ramped and actioning against all account objectives

• Provide hands-on support for the planning and execution of first-party events, including MongoDB.local programs
• Assist with event logistics such as registration, signage, materials preparation, and vendor communication
• Help ensure cross-functional alignment by coordinating with field/strategic marketing, revenue marketing, DevRel, and other teams
• Work closely with the Strategic Event Operations team to support campaign execution, lead flow management, and sponsorship fulfillment
• Maintain accurate event data, track key metrics, and assist in post-event reporting
• Help manage event communications, including internal updates, promotional materials, and event messaging
• Support event managers with budget tracking, invoices, and contract management
• Be adaptable and work across global time zones to support first-party team members, ensuring smooth execution regardless of location

• Timely and accurate execution of event tasks
• Positive feedback from internal stakeholders and event attendees
• Ability to manage multiple projects efficiently in a fast-paced environment

• Highly organized and detail-oriented, with strong project coordination skills
• A team player who thrives in a support role and enjoys enabling team success
• Flexible and comfortable working across time zones to support global teammates
• A clear and proactive communicator who keeps stakeholders informed
• Solution-oriented with a “get things done” mindset
• Comfortable working in a fast-paced, high-growth environment

• 1+ years of experience in event coordination, event marketing, or a related support role
• Strong organizational and administrative skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong communication skills, both written and verbal
• Comfortable working independently while being part of a global team
• Proficiency in Google Suite, Slack, and Zoom
• Willingness to travel (~20%, domestically & globally)
• Based in North America, preferably east or central time zones

• Experience in the tech industry or working with B2B events
• Familiarity with event platforms like Cvent, Splash, and Jifflenow
• Exposure to marketing automation or CRM tools (Salesforce, Eloqua, etc.)
• Fluency in a non-English language