Senior Customer Success Manager jobs at Mongodb in United Kingdom, London

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 4+ years field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to grow accounts and run a complex sales process to Enterprise clients
• A proven track record of overachievement and hitting sales target
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp,
  sophisticated sales training, and leadership and development programs

• 4+ years field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to grow accounts and run a complex sales process to Enterprise clients
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 7+ years of field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos
• Demonstrated ability to open new accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Preference, Fluency in Arabic - nice to have
• Must live in territory

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

We're looking for a Senior Engineer with a strong background in computer science fundamentals and systems design to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform and code generation tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation. While our immediate focus is on this domain, this role emphasizes strong foundational engineering principles that apply broadly to complex, high-performance systems.
Deep prior experience with AI models or machine learning is not a requirement; your strong grasp of core computer science is what matters most, and you'll be given ample time and resources to build expertise in the AI domain. You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers and other engineers to translate complex requirements into robust technical solutions.

As a Senior Engineer, you'll be hands-on with design and implementation, while working with engineers across experience levels to build a robust, scalable system. The focus is on performance, correctness, and architectural excellence in a rapidly evolving, data-intensive environment.

• Design, implement, and optimize high-performance data structures and algorithms for core components of our generative AI orchestration platform.
• Design and develop efficient data pipelines and storage solutions for AI model integration and output processing.
• Collaborate with AI researchers and machine learning engineers to understand data needs.
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration.
• Contribute to platform features like data versioning, efficient data retrieval, and ensuring data integrity for AI-generated code and related metadata.
• Mentor and guide junior and senior engineers on best practices in data structures, algorithms, and database design.
• Participate in code reviews, design discussions, and contribute to the overall technical direction of the team.
• Work to develop robust and efficient backend services that orchestrate AI functionalities.

• 5+ years of engineering experience in backend systems, distributed systems, or core platform development.
• Deep expertise in data structures and algorithms, with a proven track record of applying them to solve complex problems.
• Proficiency in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning.
• Experience designing and building highly available, low-latency systems.
• Ability to diagnose and troubleshoot complex technical issues in production environments.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.
• Proven ability to collaborate across disciplines and experience levels, from researchers to junior engineers.
• Deep understanding of SQL ( preferably Oracle ), including advanced querying, schema design, and database optimization for performance and scalability.
• You have a strong desire to understand complex problem spaces and own solutions.

• Familiarity with cloud-native distributed systems (e.g., Kubernetes, Kafka).
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL.
• Contributions to relevant open-source projects.

Within the first three months, you will have:

• Familiarise yourself with the MongoDB database and aggregation language.
• Familiarise yourself with the problem space and the domain.
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks.
• Started collaborating with your peers and contributed to code reviews.

Within six months, you will have:

• Worked on and delivered a large-scale code generation feature in the product.
• Contributed to and helped deliver a few product releases.
• Reviewed and contributed to scope and technical design documents.

Within 12 months, you will have:

• Delivered large-scale features across our entire tech stack.
• Helped recruit and interview new members of the team.
• Collaborated with other teams at MongoDB.

• Lead engagements with customers using a value-based selling approach to build a compelling narrative that covers the current state, the desired future state, the value in closing the gap, and a delivery plan to ensure their success
• Manage existing customers in Value Realization activities to ensure they understand the value achieved, improvement opportunities and new value opportunities
• Lead the development of Business Value Consulting collateral for internal and customer-facing use as new MongoDB initiatives are released, and when a gap or need of the practice is identified
• Use business, technical, and financial analyses to understand the baseline and future state capabilities of the customer
• Create and present the business case and the forecasted business impact the customer can achieve using MongoDB solutions
• Translate technical concepts and recommendations into business benefits for management and executives
• Coach the sales organization, to impact both tactical and strategic opportunity success of our field sales force
• Serve as a mentor to sellers to provide input and recommendations into their account and opportunity plans
• Travel is required but varies throughout the year

• B.A. / B.S. from an accredited college; preference for Business Management, Economics, Finance or related degree
• Proven experience as a Business and Technology Strategy Consultant with Business Case experience
• 10+ years professional experience across the IT industry, technology strategy, pre-sales consulting for software vendors, application development and data
• Business and financial modeling expert, familiarity with key financial metrics: ROI, TCO, NPV, IRR
• Power user in productivity tools, custom building spreadsheets, presentations and data visualizations
• Lead discovery to facilitate interview sessions with both business and technical stakeholders on the customer side
• Demonstrated experience addressing executive and senior level stakeholders
• Strong technical understanding of enterprise infrastructure, technology stack, software development methodologies (SDLC, Agile, DevOps), RDBMS and/or NoSQL software

• Ability to adapt to customer situations
• Ability to articulate value from both pre-sale and post-sale view
• Experience for a software vendor in a business value role

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 10+ years of field experience of quota-carrying experience in a fast-paced and competitive market
• Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Fluent in English

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts

• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services
• Demonstrated experience building relationships and delivering value to technical decision makers, economic buyers, and executives (CTO, CIO)

• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Technical product experience or education, software development experience preferred, certifications preferred
• Proven experience contributing to global CS programs
• Bachelor's degree, technical degree preferred, MS preferred

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success

• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow