Jobs at Mongodb in Mexico, Mexico City

• 5 to 8 years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience

• Experience developing, deploying, or supporting applications with any of the major cloud providers
• Experience working in a technical pre-sales capacity
• Experience with database programming and data models
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

As a Senior Sales Strategy & Planning Analyst, you will:

• Drive the analytical cadence of our business, including quarterly business reviews and organizational deep dives
• Collaborate closely with Senior Sales leadership to conduct market and segment-specific analyses, uncovering actionable insights
• Conceptualize and pilot new programs to test the effectiveness of various sales roles / comp plans
• Establish trust with key stakeholders in sales leadership and our cross-functional partners (including, but not limited to, Finance, Operations, Compensation, HR, Recruiting)
• Become an expert in understanding our Acquisition & Growth sales motions and support our go-to-market initiatives and strategies
• Think critically to navigate ambiguous situations, problem solve and provide recommendations to your team and leadership
• Continuously assess business performance, drive diagnostics and deliver data-driven recommendations on ways to improve, grow and scale

• Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
• 3+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Analytics
• Effective communicator who can break down convoluted technical concepts into simple business vernacular
• Experience in a business partner role and/or managing executive relationships
• Experience with quarterly planning, forecasting and reporting
• A self-starter who is not afraid to share new ideas or disrupt current processes to improve business operating rhythm
• Naturally curious – you’re excited by learning new things and often look for ways to innovate and develop
• Ability to write SQL queries to extract data needed for analysis
• You are a spreadsheet wizard with the ability to manipulate and analyze data
• Experience with at least one major business intelligence tool (Tableau, CRM Analytics, Google Data Studio, Looker)
• You can navigate your way around Salesforce with relative ease, CRM Analytics experience is a plus
• Fluent in English, proficient in Portuguese and/or Spanish required
• Located in Sao Paulo, preferred

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Spanish or Portuguese is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Drive incremental value for the field sales team by engaging with Global and Regional System Integrators and Cloud Partners
• Develop and execute a strategic SI partner strategy for the Mexico region
• Recruit, nurture, and empower partners, resulting in growth opportunities and mutually beneficial relationships
• Proactively prospect, identify, qualify, and grow a sales pipeline through these partners
• Collaborate closely with our Sales team to close business and consistently exceed monthly, quarterly, and annual booking objectives
• Lead engagement initiatives to enhance SI partners’ sales, pre-sales, and delivery capabilities, helping them achieve new certifications and expand their impact
• Facilitate strong collaboration between MongoDB sales teams and cloud partners to deliver on sales strategies
• Partner with cross-functional teams—including Marketing, Sales Enablement, Customer Success, and Solution Architects—to drive pipeline generation and deal progression
• Participate in exclusive enablement programs, including our comprehensive Sales Bootcamp, advanced sales training, and ongoing leadership development

• Driven and competitive, with a strong desire to achieve and succeed
• Aligned with MongoDB’s leadership principles and company values
• 8+ years of quota-carrying experience generating pipeline and selling through global/regional System Integrators in a complex, matrix sales environment
• Experience operating in Mexico markets
• Quick to learn, highly credible, high EQ, and self-aware
• Proven ability to clearly articulate the business value of complex enterprise technology
• Deep knowledge of GSI partner organizations across multiple regions or verticals
• Success stories of building and leading sophisticated strategic partnerships
• Demonstrated experience working within large, complex organizations and driving partner ecosystem growth
• Strong strategic thinking skills, blending consulting and business strategy to create compelling partner initiatives
• History of achieving and exceeding sales quotas or driving significant revenue growth through GSI partnerships
• Solid understanding of technology solutions, applications, platform, and SaaS landscapes
• Exceptional communication and interpersonal skills, with the ability to build trust and influence partners, executive leaders, and internal teams with confidence
• Examples of creating and sustaining differentiated partner relationships
• Ability to adapt to complexity and continuous change; demonstrates strong critical thinking
• Familiarity with databases, DevOps, and open source technology is a plus
• Excellent time management and resource organization
• BA/BS degree or equivalent experience

We’re looking for a true business partner, to work alongside our Senior Sales Leaders in EMEA to help build and scale our global sales strategy, specifically our onboarding programme. We need you to help leaders to reduce onboarding time and improve output. This is an EMEA wide role, so while based in Barcelona you will be regularly traveling.

• Build and maintain strong relationships with sales leaders to align enablement with business goals
• Partner with AVPs and Regional Leaders to design enablement plans based on metrics, leadership focus, and seller feedback
• Facilitate alignment meetings with RVPs to define, prioritize, and document strategic "big rocks."
• Partner with the Field Delivery team to ensure impactful experiences through workshops, coaching, and facilitation
• Use Kirkpatrick Levels (L1–L4) to assess participant feedback, knowledge, behavior, and impact
• Align enablement goals with Bloom’s Taxonomy to ensure comprehensive learning outcomes
• Own your quarterly Enablement Business Plan aligned with FY26 goals, CRO priorities, FET charter, and personal growth
• Research and recommend new tools, technologies, and methodologies to enhance enablement effectiveness.

• 2+ years enablement experience in a tech company
• 5+ years in a quota-carrying or field-facing sales role
• Strategic planning in high-growth environment and execution capability
• Experience in Enterprise Software sales, utilising partners, professional services and a wide eco-system through the entire deal cycle
• Familiarity with MEDDIC or similar qualification methodology
• SPIN, Command of the Message, or other value-based frameworks
• Strong project management and data-driven mindset

• 10+ years relevant experience in CS, AM, Client Services, or other similar customer-facing roles and 8+ years working within or supporting large enterprises
• Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be too
• Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
• High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes
• A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization
• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds
• An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
• A Bachelor's degree combined with 2+ years of management experience, preferably in a customer success or account management capacity

• People leadership: Recruit, mentor and develop individuals on the CSM team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

The Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members
• In 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives
• In 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach your individual contributors on the team efficiently, and are on achieving and exceeding your team goals for retention, expansion and customer satisfaction

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 4+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos and expanding accounts. Demonstrated ability to open new accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Fluent in English
• Fluent in Spanish
• Must live in territory, Mexico City, Mexico

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests the industry average in development of each of our new hires & continuous career development
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture -