Market Intelligence Senior Consultant jobs at Mongodb in Ireland, Dublin

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program.

• Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 10 years of Software development background, with Cloud storage and compute products
• Experience with Service Oriented Architecture and Cloud Infrastructure
• Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Design, maintain, and improve the processes and tools that power program delivery
• Build strategic partnerships with Product and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

This role is a cornerstone of our Global VIP Support function, responsible for proactive, high-touch (“white-glove”) technology support for our most senior leaders and their Executive Assistants (EAs).

As the West Coast VIP Support Ambassador, you are the single-threaded owner for executive technology needs in the US Pacific time zone, partnering closely with our NYC (US/Eastern) and Dublin (EMEA) VIP specialists to deliver near 24×5 global coverage.

You will blend senior-level IT support with strong AV and collaboration expertise to protect the most critical executive workflows and events. You will also play a key role in developing and delivering IT training for the EA community, and partnering with Internal Comms and AV on All Hands support. This role requires excellent judgment, calm under pressure, empathy, and the ability to drive complex issues to resolution while maintaining executive trust.

1. White-Glove Incident Response & Resolution

• End-to-end ownership of VIP incidents (P0–P3) during West Coast core hours (typically 9:00–18:00 PT).
• Triage, diagnose, and resolve issues across devices, apps, networking, conferencing, and AV
• Own communication, status updates, and follow-through until full resolution
• P0/P1 live support:
• Join meetings live for shadow checks, audio/video verification, and real-time triage
• Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices) when needed
• PagerDuty participation:
• Participate in the global VIP on-call rotation for after-hours/weekend executive incidents
• Acknowledge and route alerts, escalate per the VIP escalation matrix, and coordinate with NYC/EMEA counterparts
• Smart handoffs for non-VIP traffic:
• Quickly identify non-VIP/general tickets, capture clear diagnostic notes, and hand off to regional L2/IT support
• Remain the escalation point when the issue has executive impact

2. Proactive Care, Stability, & Event / All Hands Support

• Device health and stability:
• Perform regular health checks on executive laptops, backup devices, mobile devices, and conferencing apps
• Ensure OS, security tooling, collaboration apps, and certificates are up to date prior to key events or travel
• High-stakes events & All Hands support:
• Own technical prep for West Coast-based Board meetings, earnings calls, All Hands, customer keynotes, and other VIP events
• Partner with Internal Comms on All Hands execution, including:
• Slide advancement and content playback
• Run-of-show adherence and timing
• Panelist confirmation, speaker tech checks, and backup plans
• Partner with the AV team to provide backstage live support, including green room coordination, backstage comms, and rapid issue triage during broadcasts
• AV/room expertise:
• Maintain a deep understanding of executive rooms and spaces (Zoom Rooms, Teams rooms, DSPs, control systems, cameras, mics)
• Partner with AV Engineering to quickly remediate recurring room issues and ensure executive spaces meet reliability targets
• Automation mindset:
• Identify repeatable VIP support workflows and collaborate with IT/AV engineering to automate (e.g., monitoring alerts, health checks, loaner kit workflows, report generation)

3. Executive Relationship Management, EA Training & Travel Support

• Single-threaded owner for a portfolio of executives/EAs:
• Build trusted relationships with executives and their EAs as their direct technology partner
• Conduct regular check-ins to understand pain points, preferences, upcoming travel, and event calendars
• EA IT training & enablement:
• Design and deliver IT training and development programs for the EA team, focused on collaboration tools, meeting best practices, AV room usage, and VIP playbooks
• Create short guides, office hours, and targeted sessions to help EAs execute complex events and day-to-day workflows with less friction
• Travel & remote support:
• Prepare travel briefs (devices, adapters, connectivity, security, backup options) for executive trips
• Coordinate with hotels, venues, and customer sites on AV and network readiness when required
• Provide occasional on-site support at home offices or offsite locations as needed
• Documentation & knowledge sharing:
• Keep VIP runbooks, playbooks, and checklists current for core tools (Zoom, Teams, WebEx if used, room systems, travel setups)
• Contribute to internal knowledge bases to reduce repeat incidents and enable broader IT teams and EAs to support executives effectively

0–30 Days: Foundational Readiness & Onboarding

• Fully up to speed on the services and technologies we deploy and maintain
• Successfully passed a mock P0 drill, demonstrating calm under pressure and ability to use communication templates
• Complete full runbook, PagerDuty, and Zendesk workflow training
• Shadow two full on-call rotations before taking primary ownership

30–90 Days: Independent Ownership & Proactive Action

• Independently handle day-to-day VIP IT tasks and manage regional handoffs at shift end
• Actively initiate monthly VIP device health checks for assigned executive portfolios
• Fully own triage and resolution for VIP P0/P1 incidents within assigned SLAs (e.g., P0 First Response < 15 min; P1 First Response < 30 min)
• Begin actively developing novel solutions to inefficient processes and problems in your region

90 Days – 1 Year: Efficiency, Strategy & Process Ownership

• Achieve and consistently maintain high weekend SLA compliance (>98%) for PagerDuty coverage
• Lead quarterly EA roundtable/account reviews for your assigned executive portfolio
• Drive a measurable decrease month-over-month in repeat incidents by owning and implementing preventative actions
• Think largely in terms of efficiency, using the skills necessary to execute on automation ideas, and become a trusted technical voice in the organization

Required

• Experience:
• 5+ years in IT end-user support, service desk, or field support
• Meaningful experience (ideally 2+ years) supporting senior leaders, high-touch stakeholders, or VIP users
• Platform & tooling fluency:
• Strong experience with macOS and Windows, common productivity suites (Google Workspace and/or Microsoft 365), and modern endpoint management
• Troubleshooting strength:
• Proven ability to troubleshoot complex, end-to-end issues across devices, networks, identity, and collaboration tools
• Comfortable working in ambiguous, time-sensitive situations and making practical tradeoffs
• Collaboration, AV & live events:
• Hands-on experience with video conferencing platforms (Zoom, Zoom Rooms, Teams, etc.) and meeting room systems
• Experience supporting live events or All Hands (e.g., slide advancement, panelist support, run-of-show execution)
• Familiarity with common AV components (cameras, microphones, DSPs, control panels) and how they interact in a room
• Training & communication:
• Exceptional written and verbal communication skills
• Experience explaining workflows, tools, or best practices to non-technical users, and adapting training material for an EA audience
• Customer mindset:
• Empathetic, patient, and service-oriented; comfortable supporting demanding schedules and high expectations
• Discreet and trustworthy with sensitive information

Preferred

• Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership
• Familiarity with tools such as Okta, JAMF, Meraki, Confluence, Jira, Slack, and modern monitoring/alerting systems (e.g., PagerDuty, Utelogy, Zoom dashboards)
• Experience partnering with AV Engineering, Workplace/Facilities, and Internal Comms teams to deliver high-quality live events and All Hands
• Comfort with light automation or scripting (e.g., Python, PowerShell, or workflow tools) to reduce repetitive manual tasks

• Research – Analyze customer requirements, the data, cloud, and fast-evolving AI market landscape, and competitive offerings to identify key points of MongoDB differentiation. Partner with technical experts to conduct deep-dive comparisons and feed insights into product strategy and GTM plans
• Content Curation – Develop a range of collateral that fully articulates the value of MongoDB, translating technical capabilities into messages that resonate with diverse audiences – from developers to C-level decision makers
• Strategic Guidance – Monitor the broad competitive landscape and advise senior leadership on product and sales strategies, marketing plans, roadmap planning, and other cross-functional go-to-market initiatives
• Sales Enablement and Support – Support our sales team and partners on market trends and competitive positioning, enabling them to effectively qualify opportunities and drive positive outcomes for our customers with MongoDB. Act as a trusted advisor to sales leaders and provide actionable insights related to competitors to our largest and most important accounts
• External Engagement – Support customer-facing conversations, proposal and information requests, analyst briefings, and industry events. Represent MongoDB externally as a trusted subject-matter expert

• Contribution towards revenue-driving engagements and initiatives
• Maintaining MongoDB’s current high win rate against competitors
• Content effectiveness (e.g., reach, engagement, actions)
• Increased adoption and influence of CI insights and content across the company

• Minimum of 8 years experience in technology product marketing, development or management roles that included competitive or technical market analysis, though other roles and relevant experience will be considered
• Experience with enterprise architecture with a particular focus on scalable and highly available distributed systems. Ability to rapidly build a practitioner-level understanding of MongoDB and multiple competitors
• Understanding of the data management landscape, including a broad range of data technologies, such as RDBMS, document, NoSQL, text and vector search, and emerging AI systems
• Excellent written and verbal communication and collaboration skills with the ability to develop and lead with a point of view, producing stellar writing as part of a team, under tight deadlines
• Demonstrated success in positioning industry-leading products and services
• Advanced Degree with proven background (i.e., Master's, Ph.D, or equivalent experience)

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases

This role can be based anywhere in the eastern & central time zone of the United States or Canada

• 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 20%)

• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Deliver customer classroom-based training to architect, developer, and operations roles
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products, and our team

We're looking for a Software Engineer to join our growing team, which builds the foundational platform for all of Atlas's public APIs, mainly the . As part of this team, you will design, build, and support the core services that define the entire API lifecycle, ensuring a world-class experience for both API consumers and internal developers. You will own the key pillars of our API platform, such as:

• Defining API standards, linting, versioning, breaking change detection, and changelog capabilities
• Implementing API rate limiting and collecting crucial API telemetry
• Improving CI/CD support for API producers, automating example generation, and enhancing our documentation platform through Open API

Furthermore, you will leverage AI to enhance our developer support by refining our central Retrieval-Augmented Generation (RAG) tooling, providing intelligent, context-aware assistance to API Producers. Your work will directly impact how all developers interact with Atlas, both internally and externally, ensuring our APIs are consistent, reliable, easy to use, and form a solid programmatic interface for Infrastructure as Code (IaC) tools, such as the MongoDB Atlas Terraform Provider and AWS CloudFormation.

• Design, implement, test, and release features for our
• Apply our to your work in planning, designing, and delivering
• Build tools that support MongoDB users and developers on their journey
• Incrementally ship elements of sophisticated projects
• Assist with investigating and solving problems experienced by our customers (second-level support for features our team owns)

We understand not everyone will meet all the qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

• You have a growth mindset, continuously and consistently evolving your craft
• You possess strong collaboration skills. You enjoy working with others to achieve a common goal
• You're comfortable and productive in a distributed setting, with a proven ability to collaborate with team members in different time zones, within your working hours
• You are approachable, curious, and intellectually honest
• You are an adept organizer. You possess the skills to efficiently evaluate priorities, coordinate your schedule, and take action on tasks sequentially, maintaining a balance that promotes productivity and quality in your work
• You have good knowledge of Computer Science fundamentals (Data structures and Algorithms) and Object Orientation concepts
• You have some experience building asynchronous, distributed systems
• You are highly proficient in your preferred mainstream programming language. While our work primarily involves Java 17, we appreciate diverse language expertise
• You have worked directly with production systems
• You are familiar with services running on cloud infrastructure (e.g., Amazon AWS, Google Cloud Platform, Microsoft Azure)

• In three months, you'll have become familiar with our developer tools and the existing features most relevant to the API Platform
• In six months, you will be building features and leading your projects. You will share knowledge with the team, collaborating where needed to achieve our team goals
• In nine months, you will be fully embedded in the team. In addition to leading your projects, you will contribute ideas to the team roadmap, helping us improve our workflow. You will be mentoring other team members, helping them learn from your experience

• Generous compensation package (top-range salary, equity, comprehensive benefits)
• Flexible working options with a focus on results rather than the appearance of work
• A high level of independence in your day-to-day work. Propose innovative solutions to existing problems and own the delivery from start to finish
• You'll be stepping into a culture of continuous learning. Our environment thrives on the exchange of knowledge, with ample opportunities to upskill in new technologies and develop professionally
• Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases
• You will have a high level of independence in your day-to-day work
• You'll be joining a supportive and collaborative team that values its culture and promotes a positive work environment!
• Upon joining, you will have the opportunity to learn everything there is to know about MongoDB via specialized training on the platform and highly supportive colleagues

• Build and design new features for MongoDB Atlas
• Contribute to and lead complex technical projects
• Work closely with other engineering teams to design and build technical solutions that improve our product
• Work with customers and support engineers to fix issues
• Collaborate with team members to develop our codebase, best practices, and design principles
• Learn from and mentor other team members

• Has at least 5 years of professional software development experience
• Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, C#, etc.). Experience with Go is a plus.
• Has experience with at least one major cloud provider technology (AWS, Azure, GCP)
• Has led the launch of a new module and maintained it in production
• Is eager to solve tough problems
• Has excellent communication skills
• Is curious, collaborative, and motivated

• In 3 months, you'll have shipped code into production and collaborated with the team to solve tough problems
• In 6 months, you'll have contributed to a large project
• In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system