Engineering Manager Cloud Observability jobs at Mongodb in Ireland, Dublin

• At least 5 years of experience in a management position. Experience as a manager of engineering managers is a plus
• Proven success with hiring for, mentoring and growing strong geographically distributed software engineering teams
• Commitment to building and fostering a diverse and supportive culture
• Excellent verbal and written technical communication skills and strong desire for cross-team collaboration
• Excellent time management skills and the ability to make and evaluate realistic assessments of project complexity
• Proven success in designing, writing, testing and maintaining distributed and/or highly concurrent software systems in large, long-lived code bases. Golang knowledge is a plus, systems programming language familiarity is required (go, rust, C++, C)
• Has led the launch of new features and maintained them in production with a high level of observability and operational excellence
• Familiarity with distributed systems such as consensus protocols, data replication, distributed transactions, and fault tolerance is a plus
• Familiarity with database internals or building core components for data processing systems is a plus

• Ensure smooth and timely execution of projects
• Contribute ideas and work with Product Management as well as technical and senior leadership to build a roadmap for the team’s deliverables
• Appropriately allocate team resources, balancing efforts between building new features and supporting/maintaining previous releases
• Provide direction to the team on balancing short-term results with long-term goals
• Grow your organization ensuring desirable skill composition, high job satisfaction and vibrant culture
• Delegate effectively splitting your own time between technical and management aspects of the position
• Lead by example, assuring the team operates with company core values, engineering cultural standards, and our leadership commitment in mind
• Serve as a representative for your team within the larger engineering organization

Within 3 months:

• Know your team members’ strengths and professional objectives
• Understand and be able to explain the technical architecture of the migration tooling, live migrate, and disaster recovery components
• Contribute in technical discussions and provide meaningful reviews of team members’ technical documents based on your prior experience

Within 6 months:

• Provide a code contribution to your team’s components
• Ensure team delivers with high quality and predictability
• Supervise the short-term (quarterly and annual) planning process for your team
• Establish working professional relationships with other key leads and directors
• Mentor team leaders
• Supervise hiring and retention for your team

Within 12 months:

• Have a vision for the future of cluster-to-cluster data movement and the components aligned with your teams
• Have a plan to execute that vision along with planning for team growth
• Represent team interests and work with other stakeholders to balance priorities among requests from other teams to come up with quarterly and yearly roadmaps
• Drive experiments and changes to procedures and processes to optimize team velocity and scaling

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program.

• Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 10 years of Software development background, with Cloud storage and compute products
• Experience with Service Oriented Architecture and Cloud Infrastructure
• Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Design, maintain, and improve the processes and tools that power program delivery
• Build strategic partnerships with Product and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody and

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases

This role can be based anywhere in the eastern & central time zone of the United States or Canada

• 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 20%)

• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices adoption
• Deliver customer classroom-based training to architect, developer, and operations roles
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain a reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavors
• Maintain the required level of billable utilization
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products, and our team

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• Bilingual Polish and English

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

REQ ID 425315

• At least 5 years of Cloud Security experience
• Subject matter expertise in securing infrastructure at scale in an enterprise environment across two or more of the following cloud providers: AWS, GCP, and Azure
• Strong understanding of IAM and data protection in cloud environments
• Experience with using scripting languages such as Python and/or orchestration tools such as Tines to automate and integrate different components and/or services
• The ability to perform security reviews of architectures and products, identify gaps and weaknesses present, and recommend controls to address them
• Experience helping to craft and deliver policies to drive the organization’s security posture forward
• Experience using infrastructure-as-code, such as CloudFormation and Terraform, to deploy and manage solutions in cloud environments
• The ability to convey complex technical issues to a variety of audiences of different levels of technical expertise and experience
• Enthusiasm about partnering with stakeholders across the business to deliver impactful solutions for the wider company
• Comfortable working in a team and providing constructive, actionable feedback as needed

• Kubernetes and container security experience
• Experience with security incident response in cloud environments
• Experience with CSPM tooling
• Cloud Provider Certifications, such as AWS Certified Solutions Architect, AWS Certified Security Specialty, Google Associate Cloud Engineer, Google Professional Cloud Security Engineer, Microsoft Azure Administrator Associate, and/or Microsoft Azure Security Engineer Associate

• Secure cloud environments across AWS, Azure, and GCP with a focus on IAM, preventative controls, and resource permissions
• Drive our enterprise cloud strategy in order to empower the business while protecting critical assets and data with appropriate security measures
• Design and implement security solutions to address gaps in the organization’s cloud security posture
• Automate the deployment and maintenance of security solutions and tooling using Terraform, CloudFormation, and Python
• Conduct security assessments on cloud services, identifying misconfigurations, excessive permissions, and potential risks
• Partner with detection engineering and incident response teams to create new alerting and investigation capabilities
• Provide subject matter expertise to support cross-functional teams in the deployment and management of their cloud services and solutions