Associate Tse Ii jobs at Mongodb in India, Bengaluru

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

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While our ideal candidate will have a 3-5 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It’s crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:

• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Comfortable working on the command line, in the GUI, and everywhere in between.
• Excellent communication skills, both written and verbal
• Patience, empathy and genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Your professional or self-taught experiences should have provided you with a strong understanding and grasp of three or more of the following areas:

• Application Architecture
• Systems Administration - OS, Networking, Diagnostics
• Network Administration
• Development, automation, or hardware
• Prior knowledge of either AWS or another Cloud Provider platform
• Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting
• If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), Networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, GCP).
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
• Experience using any cloud services stack such as AWS, Azure or GCP
• Technical writing and/or training
• Foreign language skills, a MongoDB or Cloud Certification, or previous support experience
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking cases alongside your peers and coaches.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

• Assist in the development, testing, and deployment of Java-based applications using Spring Boot
• Write clean, maintainable code following standard software development principles
• Constantly learning and open to adopting new technologies and approaches on projects as they evolve, especially those relating to GenAI advancements
• Participates as a software developer on small Agile teams, delivering software-based solutions for migrating and modernizing customer legacy applications to MongoDB
• Follow existing best practice migration playbooks where applicable and be prepared to innovate to fill in gaps with creative solutions to solve challenges on each specific project
• Take direction from the technical lead and project manager on projects, raising identified challenges and potential solutions to the team when applicable
• Be prepared to change project direction if customer or account team priorities change

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 1-3 years of experience working as a JAVA software developer
• Good understanding of Java fundamentals and object-oriented programming
• Experience (academic projects, internships, or personal work) with Spring Boot
• Strong proficiency in Java
• Strong experience in building applications that interact with relational databases using SQL
• History of delivering high-cadence modern applications with applied Agile methodologies, test-first development approaches, adopting CI/CD pipelines and using Git version control

• Exposure to building REST APIs with Spring Boot
• Basic understanding of microservices concepts
• Familiarity with tools like Postman, IntelliJ IDEA, and Maven/Gradle
• Exposure to other languages or technologies like Python or JavaScript
• Understanding of ORM tools like Hibernate or JPA (even through coursework or self-study)
• Extra bonus skills (if missing, we will provide rapid onboarding enablement on these)
• Some experience in nascent GenAI technologies and approaches, such as using OpenAI API with GPT LLMs
• Practical experience of using MongoDB