Jobs at Mongodb in India, Bengaluru

• 8+ years of total exp with 3+ years pre-sales experience with enterprise software and technical aptitude
• Working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)
• Experience with scalable and highly available distributed systems
• 2+ years of software development experience
• Excellent presentation and communication skills
• The ability to travel up to 50%
• A Bachelor’s degree or equivalent work experience

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data modelling
• Knowledge of modern technologies - their function and integration requirements - e.g. Spark, cloud storage/streaming, API mgmt, Kafka, serverless.
• A cloud provider certification
• A MongoDB Certification

• You work with our advisory consulting partners on reference architectures, patterns, and AI blueprints for making the best use of MongoDB
• You confidently articulate the business value of MongoDB solutions and bridge this to technical value
• You partner with our account teams to help ensure success in accounts ranging from small startups to large enterprises
• You align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You translate technical concepts and patterns into business benefits for management and executives
• You act as a liaison, gathering feedback from the field to relay back to the Product Management team
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You proactively seek opportunities to support and mentor other pre-sales team members and share best practices
• You have situational awareness and react appropriately in group settings

• You successfully build and maintain effective relationships with technical partners, gaining their trust, influencing their decisions, and reinforcing their understanding of how MongoDB adds value to the broader ecosystem and needs of clients
• You understand the importance of a strong sense of urgency reflected through ability to drive partner demand within the sales territory
• You align to drive partner Center of Excellence strategies and create demand for MongoDB solutions
• You have a strong understanding of partner business model, value, and needs
• You demonstrate the ability to anticipate and respond appropriately to partner objections
• You are seen as a “Trusted Advisor” with technical partner stakeholders
• You team up to build joint proposals with partners for the client
• You drive strategy and implementation of solution architecture for products and services within the partner ecosystem of the region
• You can demonstrate technical expertise of general IT and application operations through mentorship of local partner organizations
• You create strategies that map specific industry trends to account base within local partner organizations
• You create strategies that map competitive threats within local partner organizations

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be providing an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products. You'll be an authority on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

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While our ideal candidate will have a 3-5 years of proven technical experience, we consider all candidates with an eye for those who are self-driven, insatiably curious, and multi-faceted. It’s crucial that every candidate possess the following skills to effectively perform the type of investigative and diagnostic work expected of Technical Services Engineers:

• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Comfortable working on the command line, in the GUI, and everywhere in between.
• Excellent communication skills, both written and verbal
• Patience, empathy and genuine desire to help people
• Desire and ability to rapidly learn a wide variety of new technical skills
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Your professional or self-taught experiences should have provided you with a strong understanding and grasp of three or more of the following areas:

• Application Architecture
• Systems Administration - OS, Networking, Diagnostics
• Network Administration
• Development, automation, or hardware
• Prior knowledge of either AWS or another Cloud Provider platform
• Fundamental understanding of relational OR non-relational database systems, including administration and troubleshooting
• If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), Networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, GCP).
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting

• Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
• Experience using any cloud services stack such as AWS, Azure or GCP
• Technical writing and/or training
• Foreign language skills, a MongoDB or Cloud Certification, or previous support experience
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training and begin taking cases alongside your peers and coaches.
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently

• 7+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have:

• 5+ years of relevant experience
• Strong technical experience in one (or more) of the following areas
• Systems administration
• Scalable and Highly available distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• A B.Tech / B.S. or equivalent work experience

• Basic understanding of AI, including ML, LLMs, and RAG principles.
• Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

• In 3 months , you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
• In 6 months , you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
• In 12 months , you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

• Assist in the development, testing, and deployment of Java-based applications using Spring Boot
• Write clean, maintainable code following standard software development principles
• Constantly learning and open to adopting new technologies and approaches on projects as they evolve, especially those relating to GenAI advancements
• Participates as a software developer on small Agile teams, delivering software-based solutions for migrating and modernizing customer legacy applications to MongoDB
• Follow existing best practice migration playbooks where applicable and be prepared to innovate to fill in gaps with creative solutions to solve challenges on each specific project
• Take direction from the technical lead and project manager on projects, raising identified challenges and potential solutions to the team when applicable
• Be prepared to change project direction if customer or account team priorities change

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 1-3 years of experience working as a JAVA software developer
• Good understanding of Java fundamentals and object-oriented programming
• Experience (academic projects, internships, or personal work) with Spring Boot
• Strong proficiency in Java
• Strong experience in building applications that interact with relational databases using SQL
• History of delivering high-cadence modern applications with applied Agile methodologies, test-first development approaches, adopting CI/CD pipelines and using Git version control

• Exposure to building REST APIs with Spring Boot
• Basic understanding of microservices concepts
• Familiarity with tools like Postman, IntelliJ IDEA, and Maven/Gradle
• Exposure to other languages or technologies like Python or JavaScript
• Understanding of ORM tools like Hibernate or JPA (even through coursework or self-study)
• Extra bonus skills (if missing, we will provide rapid onboarding enablement on these)
• Some experience in nascent GenAI technologies and approaches, such as using OpenAI API with GPT LLMs
• Practical experience of using MongoDB

• 5+ years of software development experience
• 3+ years of pre-sales experience with enterprise software
• Solid understanding and ability to code with two or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)
• Experience with scalable and highly available distributed systems
• Excellent presentation and interpersonal skills
• The ability to travel up to 30%
• A Bachelor’s degree or equivalent work experience

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• A MongoDB Certification

• Design systems, applications, and infrastructure to help drive software development projects using MongoDB
• Advise customers on architectures, patterns, and strategies for making the best use of MongoDB
• Expertly articulate the business value of MongoDB solutions
• Align to support sales with activities such as technical discovery, demos, proof of value, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• Translate technical concepts and patterns into business benefits for management and executives
• Act as a liaison, collecting feedback from the field to relay back to the Product Management team
• Help drive demand through participation in both industry-known trade-shows as well account-based marketing events
• Demonstrate resilience and sound judgment in dealing with business challenges
• Proactively seek opportunities to support and mentor other pre-sales team members and share standard methodologies

• The rapidly growing MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake, Atlas Full-Text Search, Realm and Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, DevOps, cloud, security

• Proactively prospect, identify, qualify and develop a sales pipeline through our Global/Regional System Integrators and ISV partners
• Work with our Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives
• Recruit and build strong and effective partner relationships, resulting in growth opportunities
• Manage Partners at an Area level but loop back to Global team
• Interlock with Global Pillar teams for backup and support
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• BA/BS required
• 12+ years of field experience in a partner facing role for a fast-paced and competitive market with a focus on new business generation
• 8+ years of quota-carrying experience generating pipeline and selling through Global/Regional System Integrators and ISV in a heavy sales matrix model
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting assigned targets
• Skilled in building business champions and running a complex sales process
• Previous sales methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, devops and open source technology a plus
• Driven and competitive: Possess a strong desire to be successful
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility, High EQ and self-awareness
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products

Req ID - 425473