Technical Project Manager jobs at Mongodb in Germany, Berlin

This role can be based in Germany

• Agile mindset with an understanding of SCRUM/Kanban processes
• Able to support a project team consisting of onsite, co-located and remote team members
• Be able to proactively identify and remove impediments
• Manage project risks and issues
• Define and refine project team’s “Way of Working”
• Streamline communications between the project team and project stakeholders
• Able to manage expectations of project stakeholders, where the majority are leaders within the organization
• Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
• Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
• Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
• Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
• Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
• Manage escalations or critical situation
• Assist with scoping of solution and project scope definition
• Adopt a consultative and prescriptive approach that inspires trust and confidence
• Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects

• 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
• Services delivery experience with development or operation teams is a plus
• Ability to travel and work on customer sites for a number of continuous weeks
• Fluent level of German language in addition to English

• Experience as a SCRUM master
• Experience in managing projects with a high degree of uncertainty (research and innovation)
• Experience in delivering software development projects (ideally modernization of a legacy application)
• Experience with JIRA / Project tools

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• German speaking

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• 9+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• German speaking

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Lead, inspire, and manage a team of Account Executives to close business and to navigate complex strategic negotiations and organizations
• Provide hands-on coaching in all aspects of the sales cycle, including pipeline generation, deal strategy, forecasting, and closing
• Partner closely with field marketing, solution engineering, business development, and customer success to ensure cross-functional alignment
• Monitor team performance using Salesforce dashboards and analytics, ensuring consistent achievement of KPIs and quota
• Drive operational excellence and use data to guide decision-making and continuous improvement
• Recruit, onboard, and develop top sales talent to build a high-performing, diverse team culture

Required Skills & Experience:

• 5+ years of experience in technology sales
• Strong understanding of solution-based selling methodologies (e.g. MEDDICC, Challenger, SPIN)
• Ability to drive performance in a high-volume, transactional sales environment
• Excellent communication, analytical, and organisational skills
• Passion for team culture, inclusion, and fostering career growth
• Fluent in German (business level)

Preferred Qualifications:

• 2+ years in a people management role, with a proven track record of coaching and developing successful sales teams
• Knowledge of Salesforce CRM platform and ecosystem is a plus
• Strong business acumen and ability to align customer goals with Salesforce solutions

Preference for Berlin, Frankfurt, Munich or Barcelona (hybrid role)

What We Offer:

• Competitive salary and performance-based incentives
• Comprehensive benefits and wellness programs
• Opportunities for career growth, training, and development
• An inclusive, high-trust workplace culture

As a senior manager you will be in charge of leading a team and have a regular conversation with sales leaders in the region in order to make sure that the individual's plans are aligned with business priorities.

The role will report to the Lead EMEA Strategic Marketing.

• Lead, mentor, and support the marketing team in order to make sure that every team member has all the resources and has accountability to reach their individual goals. This involves recruiting, training, evaluating team members and celebrating success
• Foster a team culture by representing MongoDB’s main core values and leadership principles, encouraging the team to take innovative approaches
• Measure impact & optimize: Track team performance metrics and ROI, ensuring processes are in place to evaluate the effectiveness of your team and apply insights to improve performance
• Regular communication to regional sales leaders. Understanding sales priorities and challenges and making sure your team plans embodies these priorities. Bring regular updates on performance and keep them informed about next initiatives and make sure the sales org is updated and trained about best practices

• Marketing budget optimization. Make sure that resources are allocated effectively and efficiently to achieve the desired outcomes

• Collaborate with cross-functional teams: Work closely with cross-functional teams like field marketing, partner marketing, customer marketing, demand generation and developer advocacy in order to ensure alignment and support for marketing initiatives

Bachelor’s degree in Marketing, Information Technology, or a related field; Master’s degree preferred

• 10+ years of account based marketing, field marketing, industry marketing or sales experience with at least 4 years in a leadership or management position.Tech industry experience preferred but not required
• Excellent leadership and team management skills, with the ability to inspire and motivate a team. Individual that leads with integrity, empathy, with a culture of accountability and a clear vision and the ability to inspire others to work towards key leadership principles.Strong understanding of B2B marketing principles, customer journeys, and data analytics.Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive organisational change

• Results-oriented and analytically skilled, capable of interpreting data, making informed data-driven decisions, and reporting insights to regional sales leaders
• Experience working cross-functionally with enterprise or corporate sales, customer success teams, and account development teams, obsessing over addressable market and specific account goals
• A passion for continuous learning, innovation, and staying on top of industry trendsExperience working in a fast-paced, agile environment

• Proficiency with Google Workspace and Salesforce, and marketing technology tools like 6sense, Eloqua, Pathfactory, Sigma, Tableau
• Must be a highly self-motivated, entrepreneurial professional who can excel in an autonomous work environment and proactively drive initiatives

Additional Requirements:

• Travel required
• German, French speaker will be a plus.

Success Measures:

The Senior Strategic Marketing Manager will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In 3 months you will have established yourself as a leader with your team, and have created an operational rhythm that makes the team feel supported and empowered to contribute their best work
• In 6 months you will have a full alignment with sales leaders in your region and you will make sure your team works in full alignment with business priorities to marketing strategies contributing to revenue growth, market expansion, or other key performance indicators
• In 12 months you’ll have cemented yourself as a key leader in your region, your team will consistently meet or exceed its marketing goals and objectives, and you will be driving individual personal growth