Strategic Customer Success Manager jobs at Monday in United States, New York
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22 jobs found
28.07.2024
M
Monday Strategic Customer Success Manager United States, New York, New York
Develop and maintain strong, long-lasting relationships with key stakeholders at Fortune 100 accounts. Act as the primary point of contact for executive-level clients, ensuring alignment between client needs and company...
Identify and recruit high-potential customer advocates. Create and manage advocacy processes that lead to testimonials, case studies, reference programs and speaking opportunities. Facilitate customer participation in events, webinars, and other...
Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth. Follow the Scale practices and strategy for each customer based on data...
You’re the boss of your book: Take responsibility for the strategy and execution of your region. This is a quota-carrying role. Identify and recruit potential channel partners based on a...
Designing team and individual training programs. Coordinate, initiate and run end-to-end programmatic sessions for new partners. Independent learning of new topics. Run skills gaps analysis to identify areas of improvement...
Develop and execute a comprehensive customer advocacy strategy. Coordinate the value derived from customer events; ensuring maximum impact and return on investment. Determine key performance indicators (KPIs) to track the...
Lead and develop a global AR collection team, including team building, mentoring, training and assignment prioritization. Lead KPI-managed deliveries of the AR team to optimize collection efforts and develop an...
Develop and maintain strong, long-lasting relationships with key stakeholders at Fortune 100 accounts. Act as the primary point of contact for executive-level clients, ensuring alignment between client needs and company...
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