Senior Software Engineer Ai Crm Group jobs at Monday in United Kingdom, London

What you will do:

• Set engineering vision, technical direction, architectural approach, and execution.
• Provide hands-on technical leadership and mentorship to the engineering teams.
• Collaborate with key stakeholders and partners in multiple areas of the monday organization.
• Contribute to product and project strategy, roadmap definition, and requirements gathering.
• Our Stack - React.JS, Redux, Node.js, Ruby on Rails, AWS, Elastic Search, Redis, MySQL

Note: Prior experience with our tech stack is not required; we welcome people willing to learn.

• 15-20+ years of experience in software development with a strong track record of designing and delivering complex systems.
• Deep expertise in software design, architecture, and in testing and launching robust products.
• Extensive experience building and scaling large infrastructure, distributed systems, or networks, ideally with hands-on cloud technology knowledge.
• Proven leadership experience driving technical direction and influencing engineering teams.
• Excellent communication skills, able to clearly explain technical concepts to both technical and non-technical audiences.
• A collaborative team player, skilled at working cross-functionally and fostering alignment across stakeholders.
• Experience with enterprise SaaS products is a strong advantage.



• The chance to join a well-funded, rapidly growing company with ambitious goals, offering a competitive salary, bonus, and RSUs.
• Private healthcare insurance through Vitality.
• ClassPass membership to support your wellbeing.
• Complimentary breakfast and lunch Monday through Thursday at our office.
• A dedicated learning and development team focused on helping you grow your skills.
• Fun team events, socials, and offsite gatherings.
• An award-winning company culture that values transparency, collaboration, and having fun, recognized as one of the “ ” in the UK.
• A truly global, dynamic environment with passionate colleagues across Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

• Define a world-class vision for the Enterprise Evolution group, based on market trends and strategic needs. Translate this vision into actionable roadmaps and partner with cross-functional teams for execution.
• Lead, mentor, and grow a high-performing team of senior product managers, fostering a culture of creativity, innovation, and measurable impact.
• Collaborate cross-functionally with developers, designers, sales, customer experience teams, and senior leadership.
• Drive focus and momentum within your teams to deliver impactful features that position monday.com as an enterprise-grade platform for years to come.

• At least 5 years managing product managers, with a strong track record of developing top-tier talent. Experience in high-growth environments is a plus.
• Extensive experience building platforms that serve large customer bases.
• Minimum of 2 years working with large enterprise customers. Comfortable engaging with the customer VP-level stakeholders.
• Proven ability to shape product strategy from ideation to launch, lead go-to-market initiatives, and drive execution.
• Skilled in setting and evolving strategic objectives using research, data, and industry insights in fast-paced environments.
• Experience working in matrixed organizations with multiple stakeholders.
• Strong analytical skills and a data-driven decision-making approach.
• Exceptional communication skills, with the ability to inspire and align cross-functional teams and confidently advocate for strategic choices.
• Experience in SaaS is a strong advantage.

What monday.com can offer you:

• A fast-paced, dynamic work environment with continuous opportunities for growth.
• The chance to collaborate with a talented, passionate team on a product that is reshaping how millions of information workers around the world do their jobs.
• A role where your impact will be global and deeply meaningful.
• Opportunity to join a well-funded and successful company with big ambitions and potential, competitive salary, bonus and equity incentive program.
• Private healthcare insurance with Vitality.
• ClassPass membership.
• Buffet breakfast and lunch are offered at the office from Monday to Thursday.
• A fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Fun team events, socials and offsites.
• We have an amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We've been named the .
• A global, dynamic and passionate environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo.

• Lead product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs.
• Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on monday.com.
• Cross-functional collaboration: Work closely with engineering teams to design scalable data structures that model complex team interactions, workflows, and project dependencies.
• Stakeholder management: Partner with internal and external stakeholders to ensure alignment on product goals and maintain clear communication throughout the product lifecycle.
• Measure and optimize: Analyze user data and platform performance to refine and improve workflow-related features and functionalities.

• 5+ years of product management experience, with a focus on data models.
• Strong technical background and experience working with engineering teams to develop data-driven products.
• Proven ability to build and scale data structures that support complex workflows and organizational processes.
• Experience with databases and tools like Redis, Snowflake, or similar, to handle large-scale data management.
• Excellent communication skills to collaborate effectively with technical and non-technical stakeholders.
• A passion for enhancing team productivity through innovative product solutions.
• Previous experience leading Enterprise SaaS B2B products is a plus.
• You are a quick learner who adapts well and thrives in fast-paced, ever-changing environments.

What monday.com can offer you:

• Opportunity to join a well-funded and successful company with big ambitions and potential, competitive salary, bonus and equity incentive program.
• Private healthcare insurance with Vitality.
• ClassPass membership.
• Buffet breakfast and lunch are offered at the office from Monday to Thursday.
• A fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Fun team events, socials and offsites.
• We have an amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We've been named the .
• A global, dynamic and passionate environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo.

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
• Manage and solve assigned cases by providing the best support solution given the client needs
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands)
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution
• Develop regular reports to understand the health and quality of our platform

• 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
• Experience with inspecting and diagnosing web-applications and/or mobile applications
• Strong understanding of and experience with REST APIs and/or GraphQL API
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
• Excellent interpersonal skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

As an Account Executive for our CRM product (our fastest-growing product line) you will be responsible for scaling CRM sales by providing expert-level industry, sales, and product knowledge to our customers - focusing on the value our CRM product delivers as part of our WorkOS platform.

Come join our team so, together, we can impact how teams work across the globe!

• The Account Executive position is a quota-carrying role where you will own the full sales cycle for our CRM product within a PLG (sales-assisted) motion.
• Lead discovery and CRM-focused demos to align on business outcomes, while highlighting possibilities and best practices
• Develop a comprehensive understanding of monday.com’s solution and connect usage directly to customer ROI
• Act as a product owner in an agile environment, developing strategies and coordinating cross-functional support to develop and deliver the #1 CRM product in the market
• Stay up-to-date with industry trends to effectively position monday against alternatives, and continuously enhance our offering for scale

• 3+ years of full-cycle B2B SaaS sales experience
• Native or Bi-lingual German language fluency
• 2+ years of experience selling a dedicated CRM SaaS solution
• Full Direct (New Business) sales cycle & Cross-Sale (Expansion) experience required.
• Entrepreneurial mindset and ability to execute. This is the start of a large scale build-out
• Ability to continuously expand product knowledge and stay up-to-date on industry trends to effectively position against competitors
• Demonstrate a strong adherence to process, with a passion for process improvement
• Strong customer-facing and presentation skills with ability to establish credibility with executives
• Experience negotiating and navigating contracts and legal discussions
• Ability to build strong personal relationships, internally and externally
• Excellent written and oral communication skills
• Track record of success being a self-starter, results-oriented, adaptable, and inquisitive

As an, you’ll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale.

What you’ll do:

• Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems.
• Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad.
• Collaborate cross-functionally with a wide range of stakeholders — including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams — adapting your communication style and focus to match the audience.
• Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience.
• Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they’ll have the most impact.
• Analyze data to detect trends, discover root causes, and support decision-making around product fixes or support enablement.
• Create and maintain documentation, build training materials, and enable lower-tier support teams to handle more technically complex cases independently.
• Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations.
• Own and improve internal processes around escalations, bug management, and communication between technical and customer-facing teams.

• 4–5 years of experience in technical support or similar roles (SaaS/B2B preferred).
• Strong troubleshooting skills and critical thinking.
• Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences.
• Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations.
• Strong data-driven mindset — able to explore, analyze, and present insights to guide decisions; SQL, Redash.
• Proven ability to work with a wide range of stakeholders — including R&D, Product, Account Managers, Customer Success, Implementation, and Ops — with excellent interpersonal and communication skills.
• Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives.
• Experience with process building and improvement to support operational efficiency.
• High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others.

As an Tier 4 Technical Support Engineer, you’ll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale.

What you’ll do:

• Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems.
• Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad.
• Collaborate cross-functionally with a wide range of stakeholders — including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams — adapting your communication style and focus to match the audience.
• Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience.
• Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they’ll have the most impact.
• Analyze data to detect trends, discover root causes, and support decision-making around product fixes or support enablement.
• Create and maintain documentation, build training materials, and enable lower-tier support teams to handle more technically complex cases independently.
• Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations.
• Own and improve internal processes around escalations, bug management, and communication between technical and customer-facing teams.

• 4–5 years of experience in technical support or similar roles (SaaS/B2B preferred).
• Strong troubleshooting skills and critical thinking.
• Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences.
• Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations.
• Strong data-driven mindset — able to explore, analyze, and present insights to guide decisions; SQL, Redash.
• Proven ability to work with a wide range of stakeholders — including R&D, Product, Account Managers, Customer Success, Implementation, and Ops — with excellent interpersonal and communication skills.
• Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives.
• Experience with process building and improvement to support operational efficiency.
• High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others.