Sales Operations Lead – Design & Management jobs at Monday in United Kingdom, London

• Partner closely with product and engineering leads to define strategic priorities and translate them into clear, actionable user experiences.
• Manage, support and grow another Product Designer on the team.
• Take full ownership of the design team deliverables for the CRM Campaigns product features.
• Design innovative flows and systems that empower marketers to do their best job
• Incorporate AI tools and features to transform how marketers work.
• Collaborate across teams and time zones (London & Tel Aviv) with a strong async mindset and great communication habits.
• Contribute to ’s broader design culture—sharing learnings, driving best practices, and pushing our craft forward.

• You bring 7+ years of product design experience, with at least 2 years directing, guiding and mentoring designers on the team and scaling impact through others.
• A track record of strong collaboration with cross-functional leads and contributing to strategic product direction and priorities.
• Strong UX design skills, with a portfolio showcasing complex workflows and interactive, data-driven experiences.
• Exceptional interaction and visual design skills with high attention to details.
• Experience in user research methodologies, including generative research, usability testing, and iterative prototyping.
• Ability to adapt, iterate, and thrive in a fast-paced, agile environment.
• Excellent organisational and prioritisation skills, with a sharp eye for detail.
• Strong collaboration and communication skills, with a team-first mindset.
• Excited about how AI can redefine the way we work. From adopting new tools to refining processes which increase our efficiency and craft.



• With added points for prior SaaS/ B2C, enterprise-focused experience.
• Prior experience managing Product Designers.

• Open doors. Take a data-driven approach to prospecting that builds a pipeline across key customer segments, while building connections and establishing Monday.com's brand in markets we will be entering soon.
• Take extreme ownership. Identify and actively address inefficiencies, : we need to leverage our tools for prospecting at speed
• Qualification: Conduct deep-dive discovery calls to understand prospect needs, challenges, and budget. Uncover potential buying signals and pain points to determine fit with our solutions.
• Meeting preparation: Prepare detailed call reports and qualification summaries for AEs, including key contact information, company background, and potential deal size.
• CRM management: Accurately and consistently update CRM with prospect data, call notes, and meeting outcomes.
• Reporting and analysis: Track and analyze your activity and performance metrics, identify areas for improvement, and share insights with management.
• Continual learning: Stay updated on industry trends, competitor landscape, and company offerings to effectively engage and qualify prospects.

• Minimum 1 year of experience in Outbound sales and/or lead generation
• Previous experience working in a high-tech or Software Development organisation is preffered
• Strong communication and interpersonal skills, with the ability to build rapport and engage prospects in meaningful conversations.
• Excellent time management and organisational skills, adapt at multitasking and prioritising effectively.
• Proficient in CRM software and data analysis tools (preferably Salesforce)
• Passion for learning and a continuous improvement mindset.
• Competitive spirit and drive to exceed quota and win deals. Self-starter, goal oriented
• Possess a comprehensive understanding of solution and connect that knowledge directly to customer ROI
• Develop strategies and coordinate cross-functional support to help customers maximise the value from the solutions
• Proven ability to identify and overcome sales objections.

Key responsibilities:

• Lead and manage the territory planning process across markets and sales teams, aligning with business strategy and growth targets
• Lead the creation, implementation and governance of Rules of Engagement (RoE) and account ownership policy to ensure clarity and consistency around multi-rep involvement, opportunity ownership, and customer handoffs.
• Own and maintain our commercial data infrastructure: drive ongoing data enrichment, cleaning, and accuracy of account and opportunity data in Salesforce
• Partner with CRO Leadership to align on territory strategy and resource allocation.
• Partner with cross-functional teams to ensure alignment between systems, policies, and execution.
• Provide regular reporting and insights on territory performance and coverage gaps.
• Manage quarterly and annual territory planning cycles.

• 6+ years of experience in Sales Operations or Revenue Operations (B2B SaaS preferred).
• Proven track record in territory management and policy design.
• Proven experience managing and improving data quality and enrichment processes
• Expertise in Salesforce, Google Sheets/ Excel, Looker/Tableau.
• Strong stakeholder management, with ability to influence senior leadership.
• Strategic mindset with a hands-on approach.
• Comfortable working in a fast-paced, scaling environment with high ambiguity

• Lead and grow multiple product design teams, nurturing an environment of ownership, creative thinking, and design excellence through mentorship, feedback, and empowerment.
• Define and drive a bold growth design vision , turning company strategy into inspiring team-level goals and delivering clear, cohesive user experiences that move key metrics.
• Partner with product, engineering, data, and other teams to identify high-impact opportunities and shape experiments, ensuring that designs support both user outcomes and business objectives.
• Champion structured experimentation, leveraging data, research, and creative exploration to optimize user journeys and uncover new growth opportunities.
• Guide teams in building seamless, scalable experiences that remove friction, showcase product and AI value, and create long-term engagement — all with users at the center.
• Set high standards for quality and craft, while creating systems and frameworks that help teams move fast, collaborate effectively, and ship with confidence.
• Communicate your teams’ vision, progress, and outcomes clearly and persuasively — influencing product direction and fostering alignment across functions.

• Have 8+ years of experience in product design, with at least 2 years managing multiple teams or managers in a high-scale product organization.
• Enjoy mentoring others toward building well-crafted, thoughtful experiences — and take pride in helping teams grow their design craft and interaction quality.
• Are driven by experimentation and love using data and creative thinking to discover what truly works.
• Navigate complexity with clarity — not just in user experience, but also in process, prioritization, and communication.
• Invest in people and teams, helping designers grow while scaling a healthy, empowered, and ambitious culture.
• Know how to build momentum, clarify direction, and guide execution — supporting teams with high trust and high context.
• Communicate openly and with intent. You know when to listen, when to challenge, and how to bring people together around a common goal.
• Are excited about how AI can redefine the way we work — from improving product experiences to enhancing how we design, collaborate, and deliver value.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions and potential, competitive salary, bonus and equity incentive program.
• Private healthcare insurance with Vitality.
• ClassPass membership.
• Buffet breakfast and lunch offered at the office from Monday to Thursday.
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Fun team events, socials and offsites.
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We've been named .
• A global, dynamic and passionate environment with employees in Tel Aviv, London, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

• Build and manage a team of Account Managers, responsible for our Enterprise territory
• Accurately forecast on ARR, cross-sell, retention and other strategic initiatives
• Achieve and exceed ARR and other goals that may be set from time to time, aligned with OKRs
• Lead monday.com’s expansion upmarket by implementing robust sales methodologies, portfolio and account planning, training and development
• Develop the team’s core skills to the benefit of the business and our customers with insightful feedback, tailored development plans and a focus on continuous improvement
• Inspire a culture of teamwork, transparency and accountability, leading from the front
• Hire market-leading candidates whose values align with monday.com, and ramp and develop them quickly to accelerate time to productivity
• Develop a significant, sustainable growth plan for the team over the next 3-5 years, in collaboration with regional leadership

• 3+ years track record leading high-performing SaaS sales/account management teams
• Operates comfortably in an environment where expectations are geared to 40% YoY growth, and builds foundations for significant, sustainable growth
• History of exceeding team quotas in high-growth technology companies
• Deep and studied understanding of the mechanics of working with organizations, navigating complex account life cycles and Enterprise sales cycles
• Expert knowledge of advising on solution based sales, ROI playback and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement)
• Ability to engage, hire and develop the best sales talent in the market
• Uses a methodology based approach to bring the best out of the team, applying it in a practical and supportive manner
• Experience with MEDDPICC, and/or Command of the Message is preferred.
• Leads from the front with transparency, empathy and accountability

What you will do:

• Play a key in shaping our product architecture and engineering excellence.
• Evolve our architecture and engineering practices to support the ever-growing scale of users, features, and data.
• Work alongside experienced and highly skilled developers in a CI/CD environment with cutting-edge technologies.
• Collaborate closely with Product and Design teams, taking full ownership and responsibility from conception to post-deployment in a fast-paced, dynamic environment.
• Tech stack: React.js, Redux, Node.js, Ruby on Rails, AWS, Elasticsearch, Redis, MySQL.

Note: Prior experience with our tech stack is not required; we welcome people willing to learn.

• 10+ years of experience as a Software Engineer.
• Technical leadership experience in roles such as Architect, Tech Lead, or similar.
• Strong technical expertise with a proven track record of building products that people love and use daily.
• Full-stack development experience, with a primary focus on backend.
• Experience developing large-scale, user-facing web products.
• Deep product understanding and a passion for creating software that delivers an exceptional user experience.
• Strong team player with excellent communication skills and empathy.
• Commitment to quality and simplicity in engineering and product development.

What monday.com can offer you:

• Join a well-funded, proven company with big ambitions and strong growth potential.
• Competitive salary, bonus, and RSUs.
• Private healthcare insurance.
• ClassPass membership to support your well-being.
• Buffet breakfast and lunch at the office from Monday to Thursday.
• Dedicated learning and development team offering opportunities to hone and gain new skills.
• Fun team events, socials, and offsites.
• An amazing company culture that values transparency, collaboration, and having fun while we work—we’ve been named a "Best Place to Work" in the UK!
• A global, dynamic, and passionate environment, with offices in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

As an RTS, you’ll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale.

What you’ll do:

• Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems.
• Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad.
• Collaborate cross-functionally with a wide range of stakeholders — including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams — adapting your communication style and focus to match the audience.
• Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience.
• Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they’ll have the most impact.
• Analyze data to detect trends, discover root causes, and support decision-making around product fixes or support enablement.
• Create and maintain documentation, build training materials, and enable lower-tier support teams to handle more technically complex cases independently.
• Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations.
• Own and improve internal processes around escalations, bug management, and communication between technical and customer-facing teams.

• 4–5 years of experience in technical support or similar roles (SaaS/B2B preferred).
• Strong troubleshooting skills and critical thinking.
• Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences.
• Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations.
• Strong data-driven mindset — able to explore, analyze, and present insights to guide decisions; SQL, Redash.
• Proven ability to work with a wide range of stakeholders — including R&D, Product, Account Managers, Customer Success, Implementation, and Ops — with excellent interpersonal and communication skills.
• Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives.
• Experience with process building and improvement to support operational efficiency.
• High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others.