Frontend Tech Lead - Client Foundations jobs at Monday in United Kingdom, London

• Partner closely with product and engineering leads to define strategic priorities and translate them into clear, actionable user experiences.
• Manage, support and grow another Product Designer on the team.
• Take full ownership of the design team deliverables for the CRM Campaigns product features.
• Design innovative flows and systems that empower marketers to do their best job
• Incorporate AI tools and features to transform how marketers work.
• Collaborate across teams and time zones (London & Tel Aviv) with a strong async mindset and great communication habits.
• Contribute to ’s broader design culture—sharing learnings, driving best practices, and pushing our craft forward.

• You bring 7+ years of product design experience, with at least 2 years directing, guiding and mentoring designers on the team and scaling impact through others.
• A track record of strong collaboration with cross-functional leads and contributing to strategic product direction and priorities.
• Strong UX design skills, with a portfolio showcasing complex workflows and interactive, data-driven experiences.
• Exceptional interaction and visual design skills with high attention to details.
• Experience in user research methodologies, including generative research, usability testing, and iterative prototyping.
• Ability to adapt, iterate, and thrive in a fast-paced, agile environment.
• Excellent organisational and prioritisation skills, with a sharp eye for detail.
• Strong collaboration and communication skills, with a team-first mindset.
• Excited about how AI can redefine the way we work. From adopting new tools to refining processes which increase our efficiency and craft.



• With added points for prior SaaS/ B2C, enterprise-focused experience.
• Prior experience managing Product Designers.

Key responsibilities:

• Lead and manage the territory planning process across markets and sales teams, aligning with business strategy and growth targets
• Lead the creation, implementation and governance of Rules of Engagement (RoE) and account ownership policy to ensure clarity and consistency around multi-rep involvement, opportunity ownership, and customer handoffs.
• Own and maintain our commercial data infrastructure: drive ongoing data enrichment, cleaning, and accuracy of account and opportunity data in Salesforce
• Partner with CRO Leadership to align on territory strategy and resource allocation.
• Partner with cross-functional teams to ensure alignment between systems, policies, and execution.
• Provide regular reporting and insights on territory performance and coverage gaps.
• Manage quarterly and annual territory planning cycles.

• 6+ years of experience in Sales Operations or Revenue Operations (B2B SaaS preferred).
• Proven track record in territory management and policy design.
• Proven experience managing and improving data quality and enrichment processes
• Expertise in Salesforce, Google Sheets/ Excel, Looker/Tableau.
• Strong stakeholder management, with ability to influence senior leadership.
• Strategic mindset with a hands-on approach.
• Comfortable working in a fast-paced, scaling environment with high ambiguity

What you will do:

• Play a key in shaping our product architecture and engineering excellence.
• Evolve our architecture and engineering practices to support the ever-growing scale of users, features, and data.
• Work alongside experienced and highly skilled developers in a CI/CD environment with cutting-edge technologies.
• Collaborate closely with Product and Design teams, taking full ownership and responsibility from conception to post-deployment in a fast-paced, dynamic environment.
• Tech stack: React.js, Redux, Node.js, Ruby on Rails, AWS, Elasticsearch, Redis, MySQL.

Note: Prior experience with our tech stack is not required; we welcome people willing to learn.

• 10+ years of experience as a Software Engineer.
• Technical leadership experience in roles such as Architect, Tech Lead, or similar.
• Strong technical expertise with a proven track record of building products that people love and use daily.
• Full-stack development experience, with a primary focus on backend.
• Experience developing large-scale, user-facing web products.
• Deep product understanding and a passion for creating software that delivers an exceptional user experience.
• Strong team player with excellent communication skills and empathy.
• Commitment to quality and simplicity in engineering and product development.

What monday.com can offer you:

• Join a well-funded, proven company with big ambitions and strong growth potential.
• Competitive salary, bonus, and RSUs.
• Private healthcare insurance.
• ClassPass membership to support your well-being.
• Buffet breakfast and lunch at the office from Monday to Thursday.
• Dedicated learning and development team offering opportunities to hone and gain new skills.
• Fun team events, socials, and offsites.
• An amazing company culture that values transparency, collaboration, and having fun while we work—we’ve been named a "Best Place to Work" in the UK!
• A global, dynamic, and passionate environment, with offices in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

As an RTS, you’ll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale.

What you’ll do:

• Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems.
• Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad.
• Collaborate cross-functionally with a wide range of stakeholders — including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams — adapting your communication style and focus to match the audience.
• Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience.
• Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they’ll have the most impact.
• Analyze data to detect trends, discover root causes, and support decision-making around product fixes or support enablement.
• Create and maintain documentation, build training materials, and enable lower-tier support teams to handle more technically complex cases independently.
• Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations.
• Own and improve internal processes around escalations, bug management, and communication between technical and customer-facing teams.

• 4–5 years of experience in technical support or similar roles (SaaS/B2B preferred).
• Strong troubleshooting skills and critical thinking.
• Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences.
• Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations.
• Strong data-driven mindset — able to explore, analyze, and present insights to guide decisions; SQL, Redash.
• Proven ability to work with a wide range of stakeholders — including R&D, Product, Account Managers, Customer Success, Implementation, and Ops — with excellent interpersonal and communication skills.
• Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives.
• Experience with process building and improvement to support operational efficiency.
• High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others.

What you will do:

• Lead team activities, including feature development, automation, testing, bug management, and Agile planning.
• Develop features end-to-end, collaborating with UI/UX designers, and take full ownership from conception to post-deployment analysis.
• Drive technical leadership within R&D, shaping product architecture and engineering best practices.
• Evolve our architecture and engineering processes to scale with increasing users, features, and data.
• Manage and mentor a team of highly skilled developers in a CI/CD environment using cutting-edge technologies.
• Work closely with Product and Design teams in a fast-paced, highly collaborative environment.
• Our tech stack: React.JS, Redux, Node.js, Ruby on Rails, AWS, Elasticsearch, Redis, MySQL.

Note: Prior experience with our tech stack is not required; we welcome people willing to learn.

• 3+ years of proven management experience, leading projects from start to finish.
• Experience building web applications from scratch in a production environment.
• Strong problem-solving skills, with the ability to break down complex requirements into actionable tasks.
• Impact-driven mindset, with a strong focus on users and business needs.
• A strong sense of responsibility and ownership, ensuring high-quality delivery and long-term success.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions and potential, competitive salary, bonus and equity incentive program.
• Private healthcare insurance with Vitality.
• 50GBP/month towards a ClassPass membership.
• Buffet breakfast and lunch offered at the office from Monday to Thursday.
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Fun team events, socials and offsites.
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We've been named .
• A global, dynamic and passionate environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

• The Account Manager will be responsible for generating revenue from paying customers to achieve sales quotas.
• Possess a comprehensive understanding of monday.com’s value propositions and connect that knowledge directly to key stakeholders.
• Proactively own and manage a portfolio of paying accounts and be their main point of contact at monday.com.
• Build and identify opportunity signals and drive additional revenue streams (up-sell, cross-sell, etc.).
• Consult with customers on their internal processes and challenge leaders to drive change across their organization.
• Partake in the kick off call and oversee the initial implementation and onboarding process in collaboration with the Customer Success Manager.

• 3-5 years of B2B SaaS sales account management experience
• Own the full sales cycle, from identifying expansion opportunities, to building the relationships with key stakeholders to negotiation and contracting
• Strong customer-facing and presentation skills with ability to establish credibility with executives
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• BA or BS degree or equivalent, relevant work experience

• Develop and manage the end-to-end RFP and tender response process, ensuring timely and accurate submissions.
• Analyse RFP requirements and develop a response strategy, collaborating with relevant teams to tailor responses to client needs.
• Liaise with various departments (e.g., sales, product development, legal, finance) to gather essential information and input for proposals and tenders.
• Foster strong relationships and effective communication across teams to facilitate a cohesive response process.
• Write, edit, and review proposal content to ensure accuracy, consistency, compliance, and alignment with the proposal strategy.
• Conduct thorough reviews and quality checks to ensure proposals meet all RFP requirements and adhere to company standards and guidelines.
• Manage multiple proposal reviews, revisions, and iterations to enhance overall quality and competitiveness.
• Develop strategies for successful bidding, including pricing strategies, risk assessments, and win themes.
• Analyse the outcomes of tenders and proposals to identify strengths, weaknesses, and opportunities for improvement.
• Maintain a centralised repository of proposal templates, boilerplate content, and past responses for easy access and utilization in future submissions.

• 6+ years of proven experience in proposal/tender management within the high-tech industry across SAAS Companies.
• Strong understanding of the high-tech market, products, and services.
• Excellent written and verbal communication skills, with an emphasis on persuasive and professional writing.
• Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.
• Proficiency in Microsoft Office Suite and proposal management tools.
• Knowledge of relevant proposal management methodologies and best practices.
• Experience with government procurement processes and frameworks (preferred).
• Familiarity with CRM and proposal automation tools (preferred).
• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.

Please note that this role is on a hybrid model.