Solution Engineer jobs at Monday in Japan, Tokyo

Product & Technical Expertise:

• Work in partnership and collaborate with the sales team to understand the unique challenges and business processes of our prospects & customers.
• Serve as the technical lead during the sales process, providing in-depth product demonstrations, technical presentations, and responding to RFPs and RFIs.

Customer Engagement:

• Build strong relationships with clients, understanding their unique needs and challenges to deliver tailored solutions using .
• You will be able to explain complex technology concepts to both technical and non-technical customers.
• Deliver engaging and informative product demonstrations and presentations that highlight the advantages of solutions to decision-makers.
• Be a driven, positive innovator who can create new solutions using out-of-the-box thinking.
• Provide expert guidance on best practices, industry standards, and successful strategies tailored to your customer.
• Be able to clearly articulate and present the business value and return on investment (ROI) that customers can expect by implementing Monday solutions.

Implementation Support:

• Collaborate with the implementation team to ensure successful onboarding and integration of our platform into client workflows.

Training and Enablement:

• Conduct training sessions and workshops for clients and internal teams to enhance understanding and usage of the platform.

Feedback Loop:

• Gather and communicate customer feedback to product teams to inform product development and enhancements.

Market Insights:

• Stay updated on industry trends and competitor offerings to provide insights that help shape our strategy in the Southeast Asia market.

Collaboration:

• Work closely with sales and marketing teams to create impactful sales tools, demos, and presentations.

• 8+ years experience working in the SaaS [Software as a Service] space
• 4+ years experience working in Japan
• Strong understanding of project management, workflow automation, and collaboration tools.
• Excellent verbal and written communications skills in Japanese and English, with a focus on capturing requirements and use cases, developing a solution and articulating business value
• Excellent presentation and demonstration skills with a focus on storytelling
• Business process mapping skills
• Ability to work as part of a team to solve business and technical problems
• Experience of working across a range of industries and be able to understand the current landscape and typical challenges and opportunities.
• Proven track record of successfully managing customer relationships and driving technical sales processes.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Willingness to travel as needed.

Preferred Skills:

• Experience in a comparable solution engineering position, supporting the sales cycle in selling Work OS or other high value business solutions such as CRM, DevOps, ITIL or ITSM
• Bilingual proficiency in spoken and written English
• Technical understanding of SAAS solutions, architecture and modern business applications including integrations and APIs
• A broad understanding of Cloud Computing
• Experience in multi product solution selling to markets from small to medium up to enterprise.
• Business Analysis and Business case/ROI construction

• You will work closely with our enterprise customers and software engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion.
• You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
• Manage and solve assigned cases by providing the best support solution given the client needs.
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands).
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of our platform.

• 3-5+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
• Experience with inspecting and diagnosing web-applications and/or mobile applications. Roles are customer facing, navigating the complexity of internal stakeholders while ensuring customers receive unparalleled service experiences.
• Strong understanding of and experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering.
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
• Self-starter and high level of independence.
• Excellent interpersonal skills and multitasking abilities.
• Superb written and verbal communication skills.
• Fluent in written and spoken English and native Japanese proficiency; exceptional verbal and written communication skills - big advantage.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.

Product & Technical Expertise:

• Work in partnership and collaborate with the sales team to understand the unique challenges and business processes of our prospects & customers.
• Serve as the technical lead during the sales process, providing in-depth product demonstrations, technical presentations, and responding to RFPs and RFIs.

Customer Engagement:

• Build strong relationships with clients, understanding their unique needs and challenges to deliver tailored solutions using .
• You will be able to explain complex technology concepts to both technical and non-technical customers.
• Deliver engaging and informative product demonstrations and presentations that highlight the advantages of solutions to decision-makers.
• Be a driven, positive innovator who can create new solutions using out-of-the-box thinking.
• Provide expert guidance on best practices, industry standards, and successful strategies tailored to your customer.
• Be able to clearly articulate and present the business value and return on investment (ROI) that customers can expect by implementing Monday solutions.

Implementation Support:

• Collaborate with the implementation team to ensure successful onboarding and integration of our platform into client workflows.

Training and Enablement:

• Conduct training sessions and workshops for clients and internal teams to enhance understanding and usage of the platform.

Feedback Loop:

• Gather and communicate customer feedback to product teams to inform product development and enhancements.

Market Insights:

• Stay updated on industry trends and competitor offerings to provide insights that help shape our strategy in the Southeast Asia market.

Collaboration:

• Work closely with sales and marketing teams to create impactful sales tools, demos, and presentations.

• 8+ years experience working in the SaaS [Software as a Service] space
• 4+ years experience working in Japan
• Strong understanding of project management, workflow automation, and collaboration tools.
• Excellent verbal and written communications skills in Japanese and English, with a focus on capturing requirements and use cases, developing a solution and articulating business value
• Excellent presentation and demonstration skills with a focus on storytelling
• Business process mapping skills
• Ability to work as part of a team to solve business and technical problems
• Experience of working across a range of industries and be able to understand the current landscape and typical challenges and opportunities.
• Proven track record of successfully managing customer relationships and driving technical sales processes.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Willingness to travel as needed.

Preferred Skills:

• Experience in a comparable solution engineering position, supporting the sales cycle in selling Work OS or other high value business solutions such as CRM, DevOps, ITIL or ITSM
• Bilingual proficiency in spoken and written English
• Technical understanding of SAAS solutions, architecture and modern business applications including integrations and APIs
• A broad understanding of Cloud Computing
• Experience in multi product solution selling to markets from small to medium up to enterprise.
• Business Analysis and Business case/ROI construction