Senior Technical Program Manager - Tech & Ai Cco jobs at Monday in Israel, Tel Aviv-yafo

About the role

• Own and grow high-budget paid social and video campaigns aimed at B2B buyers, from strategy to execution to reporting
• Collaborate weekly with stakeholders in the US, UK, and ANZ to align messaging, offers, and pipeline goals
• Spot new opportunities, from untapped audience segments to fresh ad formats, and test them rapidly
• Plan, launch, and optimize multi-platform social campaigns that hit pipeline ARR targets.
• Run systematic A/B tests on audiences, creatives, bidding strategies, and landing pages to improve conversion rate.
• Present weekly performance analysis to regional stakeholders, highlighting trends and next steps.

Requirements

• 3+ years hands-on experience running paid social campaigns for B2B products (preferably SaaS) at scale.
• Proven success managing monthly budgets of $100k+ across multiple geographies.
• Experience with account-based marketing (ABM) or intent data platforms (e.g., 6sense, Demandbase)
• Advanced analytical skills; comfortable working with large datasets, Excel/Sheets, Looker/Tableau, or similar BI tools.
• Fluent English (written & spoken) and outstanding communication skills for cross-region collaboration.
• Solid understanding of full-funnel marketing, attribution, and lead-to-revenue workflows.
• Growth mindset: proactive, adaptable, and energized by rapid experimentation.
• Excellent communication and leadership skills, with the ability to manage, motivate, and grow a team.
• Highly collaborative mindset with the ability to work cross-functionally.
• High proficiency in English, verbal and written
• Experience in B2B SaaS- an advantage

• Convert strategic objectives into actionable tasks for cross teams execution.
• Leverage AI technologies to optimize business processes and foster innovation.
• Lead and manage business application projects from concept to implementation, ensuring the delivery of high-quality solutions that meet business needs.
• Support process improvements across multiple departments while maintaining alignment with stakeholders, including Sales, CS, Marketing, Product, and Finance.
• Assist in defining KPIs, maintaining data, generating reports, and monitoring performance.
• Serve as an Application System Administrator, overseeing the configuration, maintenance, and documentation of various information systems with a focus on continuous improvement.

• 2+ years experience in sales, business, marketing, or product operations - Must!
• Experience with systems and integrations (Salesforce, hubspot, etc) - Must!
• Experience with AI technologies and business process optimization (great advantage!)
• Strong organizational skills with the ability to manage multiple projects.
• Analytical mindset and keen attention to detail.
• Excellent communication skills.
• Adaptability and proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• Ability to collaborate effectively with cross-functional teams.

As an
Experienced Product Designer in the CCO group, you’ll support new initiatives that redefine how customers and partners engage with monday.com. You’ll design experiences that combine product clarity with a marketing touch—ensuring that the marketplace is not only effective and easy to use but also visually inspiring and aligned with our brand.

• Play a pivotal role in shaping the Services Marketplace and Partner Empowerment Platform , creating intuitive and engaging experiences for customers and partners.
• Translate complex partner and customer flows into clear, scalable, and visually compelling interactions.
• Design partner- and customer-facing interfaces that merge usability with brand storytelling .
• Support CCO initiatives with design that is both strategic and tactical—balancing speed, professionalism, and craft .
• Collaborate closely with product managers, engineers, marketing, and CCO stakeholders to align design with business goals and service innovation.

What You’ll Do

• Shape New Experiences : Define and design the look, feel, and flow of the Services Marketplace.
• Blend Product & Marketing Design : Create experiences that are both functional and engaging, with a strong brand presence.
• Simplify Complex Journeys : Break down intricate workflows into seamless, intuitive solutions for customers, partners, and internal teams.
• Empower CCO Teams : Design tools and assets that give CCO stakeholders clarity, data, and context to deliver impact at scale.
• Collaborate & Iterate : Work across teams to bring ideas from concept to execution, using feedback and data to refine and improve.
• Deliver with Agility : Move fast without compromising quality - balancing speed, polish, and execution.

• Experienced Designer : 3+ years as a Product Designer, with a portfolio that shows strong UX/UI skills and an ability to design for both usability and brand impact.
• Marketing Design Intuition : A strong eye for visual design, branding, and storytelling, able to create designs that inspire confidence and delight.
• Problem Solver : Adept at simplifying complex journeys into elegant, scalable solutions.
• Agile & Professional : Thrives in fast-moving environments while maintaining a high standard of professionalism and craft.
• Collaborator : Comfortable working across product, marketing, and CCO teams, aligning stakeholders and bringing ideas to life.
• User Obsessed : Deep empathy for customers, partners, and internal users, ensuring their needs are central to your design process.

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.

As a Product Analyst, you will:

• Turn customer behavior into insights: Analyze existing usage patterns to uncover adoption drivers and friction points.
• Unify the journey view: Connect data across product usage, onboarding, help center, academy, and AI-driven support.
• Define and track key metrics: Build and own KPIs for adoption, retention, and satisfaction.
• Ensure data quality: Partner with developers to instrument and validate tracking.
• Design and analyze experiments: Build hypotheses, run A/B tests and pilots, and apply statistical methods to validate results.
• Support fast-paced execution: Manage multiple projects in parallel while owning the domain analysis end-to-end.
• Communicate with impact: Present insights clearly in English, translating complex analyses into simple, actionable recommendations.

• 4+ years of experience as a Product Analyst or in a similar analytics role (SaaS/tech preferred).
• Strong command of SQL and experience analyzing large, complex datasets.
• Hands-on experience with funnels, cohorts, usability, and adoption analytics .
• Familiarity with A/B testing and experimentation ; solid foundation in statistical methods.
• Proven ability to turn ambiguous business questions into measurable analysis .
• Excellent presentation and storytelling skills ; able to influence product and leadership decisions.
• Comfortable working at a high pace , driving multiple projects with full ownership.
• Familiarity with BI tools (Looker, Tableau, Mode) and scripting languages (Python, R, Pandas)
• Independent, curious, and proactive ; motivated to build from scratch and take initiative.

Why Join Us?

• Impact: Your insights will directly shape new products and experiences that drive retention.
• Variety: Work across product, onboarding, academy, and AI-driven support.
• Autonomy: A role built on trust, ownership, and independence—no micro-management.
• Growth: High visibility and cross-org exposure, with opportunities to advance as we scale.

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.

• Lead technical, customer-oriented projects end-to-end – from concept and planning to execution, launch, and measurement.
• Drive alignment across multiple stakeholders, including R&D, Product, Data, Customer Success, and other cross-company teams.
• Translate business needs and customer pain points into actionable project plans and technical solutions.
• Build and manage structured project timelines, milestones, and success metrics - ensuring clarity and accountability.
• Anticipate risks and proactively remove roadblocks to maintain execution momentum.
• Continuously evaluate and improve operational processes to enable scalability and efficiency.
• Leverage data to monitor progress and impact, and promote informed decision-making.

• 6+ years of experience in leading technical programs or projects, ideally within a SaaS company or fast-paced tech environment.
• A proven track record of delivering cross-functional initiatives with both technical and business complexity .
• Strong understanding of engineering or product development processes - hands-on experience in those domains is a plus.
• Excellent communication and stakeholder management skills - able to connect effectively with technical and non-technical teams.
• A proactive, ownership-driven mindset with high attention to detail and ability to operate independently.
• A balance between strategic thinking and executional excellence .
• Experience working in matrix or global organizations - ability to navigate ambiguity and influence without authority.
• Fluent English (spoken and written) - a must.

Nice to have:

• Background in AI/Data-related initiatives.
• Experience working directly with Customer Success or support organizations.
• Familiarity with internal platform tools or customer engagement tech.