Channel Business Support Specialist jobs at Monday in Australia, Sydney

• Act as a primary point of contact to client facing teams, resolve/escalate tickets
• Initiate and lead projects/initiatives driving process improvements
• Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
• Integration support between core platforms we leverage Workato, salesforce, monday
• Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
• Develop and maintain documentation for processes and procedures.
• Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
• Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
• Drive efficiency with salesforce processes for partner contracts and commission processing
• Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
• Analyze performance metrics to inform future initiatives to improve channel processes

• 4+ years Proven experience in business operations or business operations
• Technical Expertise in Salesforce, Looker and Tableau, Excel
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills and communication skills
• Excellent analytical abilities with meticulous attention to detail
• Ability to identify issues and solve them independently
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration
• Tableau or Looker Experience

• You will work closely with our enterprise customers and software engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion.
• You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.
• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels.
• Manage and solve assigned cases by providing the best support solution given the client needs.
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands).
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present.
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
• Develop regular reports to understand the health and quality of our platform.

• 3-5+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable.
• Experience with inspecting and diagnosing web-applications and/or mobile applications. Roles are customer facing, navigating the complexity of internal stakeholders while ensuring customers receive unparalleled service experiences.
• Strong understanding of and experience with REST APIs and/or GraphQL API.
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM.
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering.
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
• Self-starter and high level of independence.
• Excellent interpersonal skills and multitasking abilities.
• Superb written and verbal communication skills.
• Fluent in written and spoken Japanese; exceptional verbal and written communication skills - big advantage.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.

• Act as a primary point of contact to client facing teams, resolve/escalate tickets
• Initiate and lead projects/initiatives driving process improvements
• Resolve/elevate all internal system-related issues, such as Salesforce and our partner portal
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible
• Integration support between core platforms we leverage Workato, salesforce, monday
• Drive innovation with our core channel processes with relation to Salesforce, Marketing (MDF) and Commissions for local channel partners
• Develop and maintain documentation for processes and procedures.
• Drive cross-departmental processes for new partner onboarding with finance and channel team to help set up new partners and relevant marketing vendors
• Collaborate with the Partnerships and Business Operation segment Leaders to drive data-influenced decisions and segment strategy
• Drive efficiency with salesforce processes for partner contracts and commission processing
• Support on local business operation reporting needs for Salesforce, Looker, Tableau by building local reporting and supporting on support tickets for relevant channel platforms
• Analyze performance metrics to inform future initiatives to improve channel processes

• 4+ years Proven experience in business operations or business operations
• Technical Expertise in Salesforce, Looker and Tableau, Excel
• Strong collaboration skills with various teams.
• Exceptional Problem-Solving Skills and communication skills
• Excellent analytical abilities with meticulous attention to detail
• Ability to identify issues and solve them independently
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in SaaS environments.
• Salesforce administration
• Tableau or Looker Experience

• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

• 2-3 years of B2B SaaS Customer Success experience working with accounts of various sizes
• Prior experience in Strategy consulting
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Strong quantitative data analysis skills with proven business insight and judgment
• Experience in building relationships with senior business & platform stakeholders
• Experience helping customers deploy and see the value of the products they have purchased
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• BA or BS degree

Visa sponsorship for this role is currently not available.

Travel Management (APJ Region)

• Manage corporate travel across the APJ region, ensuring smooth arrangements for employees.
• Act as the primary contact for travel agencies, airlines, and hotels.
• Handle travel requests, approvals, and last-minute changes with efficiency.
• Negotiate corporate rates with hotels, airlines, and travel service providers.
• Assist employees with travel-related issues, including visa applications and itinerary modifications.
• Ensure travel policies are adhered to and provide guidance on compliance.
• Support VIP and executive travel requirements.
• Analyze travel spending patterns and suggest cost-saving opportunities.

Procurement Responsibilities (APJ Region)

• Oversee procurement operations across APJ, ensuring alignment with business needs.
• Conduct purchase requirements analysis and support sourcing initiatives.
• Negotiate and manage supplier agreements to optimize cost and value.
• Benchmark vendors to ensure competitive pricing and quality service.
• Manage procurement requests and coordinate approvals with stakeholders.
• Work closely with finance, legal, HR and Marketing teams on purchasing processes.
• Maintain supplier relationships and evaluate performance.
• Ensure procurement policies and procedures are followed.
• Assist in procurement reporting and data analysis.

• Previous experience in corporate travel management and/or procurement, preferably across the APJ region
• Strong understanding of corporate travel platforms and vendor negotiations.
• Familiarity with procurement processes, supplier management, and sourcing strategies.
• Ability to work independently while collaborating with remote teams in different time zones.
• Excellent communication skills and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Excel and other analytical tools is an advantage.

• Building and maintaining strong relationships with AWS APJ sales organization and key stakeholders at AWS.
• Establish relationships with AWS APJ segment leaders and host joint events targeted for specific industries.
• Identifying and pursuing new business development opportunities with AWS sales organization.
• Driving AWS customers’ adoption of monday.com solutions through lunch and learns, joint events, co-selling and other joint efforts
• Collaborating with cross-functional teams at AWS and monday.com to execute go-to-market plans.
• Keeping up-to-date with AWS partners programs, as well as industry trends and best practices.

• 4-5 years of SaaS experience working with Cloud Providers within Sales, Bizdev, and/or partnerships capacity
• Business acumen: The Alliance Lead should have a strong understanding of the business landscape and be able to identify opportunities for growth and collaboration with partners. This may include knowledge of industry trends, competitive landscape, and key market drivers.
• Relationship management skills: The Alliance Lead should have strong relationship management skills, with the ability to build and maintain strong partnerships with both internal and external stakeholders. This may include the ability to communicate effectively, collaborate with cross-functional teams, and manage conflicts.
• Strategic thinking: The Alliance Lead should have the ability to think strategically and develop a long-term vision and plans for partnerships. This may include the ability to identify and pursue new business opportunities, as well as develop and execute go-to-market plans.
• Communication skills: The Alliance Lead should have strong written and verbal communication skills, with the ability to effectively communicate the value of partnerships to both internal and external stakeholders.

Visa sponsorship for this role is currently not available.