Customer Support Engineer - Spts jobs at Kla in United States, Los Angeles

JobQualifications

Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Knowledge of Chemical Vapor Deposition (CVD) Equipment not essential but preferred.
• Must have working knowledge of MS DOS, Windows software as well as MS Office products.
• Excellent communication and
  Education
  customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required.

• To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• To generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

5 years’ experience as a Field Service Engineer within the semiconductor field or other capital equipment arena.

• Must be able to travel 80-90% to support the customer base as required.
• Lift 50 lbs. overhead occasionally
• Lifting 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Be able to bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Be able to work standing at the system in up to 2-hour intervals
• Be able to perform a system chamber clean which requires the following
  • Remove all chamber components such as turbo pump, source parts, and electrode
  • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
  • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

• Work autonomously
• Work in a product wafer fab clean room environment