Customer Support Engineer jobs at Kla in Singapore, Singapore

Responsibilities:

Perform mechanical design of precision components, subsystem/system to support the development of the next generation semiconductor metrology equipment.

Own and drive the mechanical design process:

• Gather and uncover technical requirements and translate them into subsystem specifications.

• Conduct preliminary feasibility studies through engineering first principles and/or experiments.

• Propose and complete the design from conceptual design, detailed design to detailed drawings.

• Conduct analysis and simulations, including structural, thermal, vibration/modal Finite Element Analyses (FEAs).

• Participate and lead design reviews to obtain a peer-oriented design assessment.

Plan and execute designverification/validation:

• Fit/form test on sub-assembly/system, which includes hands-on work in the cleanroom building/assembling the first few mechanical assemblies.

• Perform risk analysis, develop test plans with well defined test criteria, and execute verification testing of subsystems and systems.

Supplier management:

• Ensure all design requirements are appropriately specified and parts quality meets specifications with inspection on incoming components.

• Collaborations for customized solutions when required.

• Manufacturing process transfer and qualification.

Cross collaboration:

• Present technical data effectively to diverse audiences in design reviews, status updates, and issues.

• Collaborate with multi-functional engineering teams, including electrical engineers, software engineers, systems engineers, andmanufacturing/serviceengineers, to ensure seamless integration and testing at both subsystem and system levels.

• Develop and release comprehensive documentation of designs, such as assembly and test procedures. Provide training on the new design/procedure and transfer to manufacturing.

Tool maintenance and troubleshooting:

• Apply standard problem-solving methods to identify root causes of sub-system and system test failures.

• Collaborate with manufacturing team during product ramp-up to support and troubleshoot product issues.

Requirements:

• In-depth understanding of mechanical engineering fundamentals, encompassing design principles, materials selection, Geometric Dimensioning and Tolerancing (GD&T), tolerance stack-up analysis and error budgeting.

• Strong mechanical engineering fundamentals, including design principles, machine elements, materials, fabrication methods.

• Experience in several of these areas is desirable: opto-mechanical design, precision mechanism, vibration isolation and damping, flexure and compliant mechanism, structural optimization, tooling and test fixture design, design with carbon fiber composite, elastomers, high performance plastic material, design for cleanliness, motion stage design, temperature control design.

• Familiar with mechanical manufacturing processes including machining, sheet metal fabrication, welding, etc.

• Proficient in 3D solid modeling using CAD, preferably ProE/Creo.

• Basic knowledge in simulation software (eg. Solidworks, Creo, ANSYS, etc), capable of structural, vibration, thermal and fluid simulation. Able to do first order estimation using mathematics.

Desired attributes:

• Demonstrate perseverance and drive to be better in solving complex problems.

• Excellent team player and contribute to team effort to accomplish overall objectives as needed.

• Be flexible and adaptive to adjust project focus based on priority changes.

• Excellent communication and interpersonal skills, capable of growing in a collaborative, dynamic environment.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

Qualifications

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Minimum Qualifications

• Bachelor’s Degree inMechanical/Mechatronics/Electrical/ElectronicsEngineering
• Goodinterpersonal/communicationskills in understanding customer needs.
• Shows initiative and can work independently.
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)

Key Responsibilities:

• Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
• Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
• Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
• Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
• Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.

Minimum Qualifications

• Bachelor's /Master's Level Degree and related work experience of 3 -5 years
• Proven experience in technical support, software troubleshooting, or a related field.
• Strong understanding of software installation, configuration, and maintenance.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work collaboratively across departments and manage multiple priorities.
• Familiarity with CAM or CAD solution is a major plus.

Qualifications

• Bachelor/Master in mechanics with at least 3-5 years mechanical design experience
• Hands-on experience in assembly, alignment, calibration, system integration, and testing of mechanical subsystems, prefer optical-mechanics
• Experience in developing manufacturing procedures and leading a team in assembling (optical) mechanical systems
• Excellent project management, problem solving and interpersonal skills
• A self-driven individual with keen technical mind, positive attitude and strong team player
• 25 % travelling required

Minimum Qualifications

• Bachelor/Master in mechanics with at least 3-5 years mechanical design experience
• Hands-on experience in assembly, alignment, calibration, system integration, and testing of mechanical subsystems, prefer optical-mechanics
• Experience in developing manufacturing procedures and leading a team in assembling (optical) mechanical systems
• Excellent project management, problem solving and interpersonal skills
• A self-driven individual with keen technical mind, positive attitude and strong team player
• 25 % travelling required

Job Responsibilities:

• Solve complex motion system integration issues on an optical wafer inspection tool
• Develop product specifications based on system requirement
• Involve in product development through release and will be encouraged to foster his/her technical solution
• Provide feedback on design changes by working closely with Development Engineering teams (Mechanical Engineering. Electrical Engineering., and Software Engineering) and creating ECO and documentation as needed
• Provide fix support on field customer concerns for analysis/resolution on any issue requiring in-depth design know-how on the product and support beta testing at customer sites
• Reviewing marketing requirements, develop system critical design specifications and design test methods

Job Requirements:

• Master’s/Bachelor’s Degree inElectrical/MechanicalEngineering or related fields with 2 or more years of experience in System Engineering
• Ability to read technical drawings, understand BOMs, and use a variety of precision testing and measuring Instruments
• Must possess strong solving and analytical skills to support technical issues, set-up experiments, and perform data analysis
• In-depth understanding of optical, mechanical, electrical, and software components involved in the design and development of optical-based, semiconductor inspection equipment or equivalent is a plus
• Expected to travel up to 30% of the time

Job Responsibilities:

• Solve complex system integration issues on an optical wafer inspection tool
• Develop product specifications based on system requirement
• Involve in product development through release and will be encouraged to foster his/her technical solution
• Provide feedback on design changes by working closely with Development Engineering teams (Mechanical Engineering. Electrical Engineering., and Software Engineering) and creating ECO and documentation as needed
• Provide fix support on field customer concerns for analysis/resolution on any issue requiring in-depth design know-how on the product and support beta testing at customer sites
• Reviewing marketing requirements, develop system critical design specifications and design test methods

Job Requirements:

• Master’s/Bachelor’s Degree inElectrical/MechanicalEngineering or related fields with 2 or more years of experience in System Engineering
• Ability to read technical drawings, understand BOMs, and use a variety of precision testing and measuring Instruments
• Must possess strong solving and analytical skills to support technical issues, set-up experiments, and perform data analysis
• In-depth understanding of optical, mechanical, electrical, and software components involved in the design and development of optical-based, semiconductor inspection equipment or equivalent is a plus
• Expected to travel up to 30% of the time

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 years

Responsibilities:

• Collaborate with cross-functional teams to address escalation issues and resolve defects.

• Develop and maintain software solutions using C++, Java, and Python.

• Work on embedded systems projects, ensuring integration and functionality.

• Participate in the design, implementation, debugging, and testing of software.

• Contribute to new projects, driving innovation and efficiency.

• Document software designs and processes for future reference and improvement.

• Utilize version control systems (e.g., Git) and issue tracking tools (e.g., Jira) to manage development tasks.

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field; an advanced degree is preferred.

• Minimum of 5 years of experience in software development with C++, Java, and Python.

• Experience with embedded systems development.

• Strong problem-solving and analytical skills.

• Proficiency in software documentation, design, implementation, debugging, and testing.

• Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Jira).

• Excellent communication skills and the ability to work collaboratively within a team setting or with individuals across different geographies.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years