Transactions Specialist Iii Exception Processing Mw - Indianapolis jobs at Jpmorgan

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Demonstrated and solid experience in C# and .Net technologies
• Experience with relational databases
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to AWS cloud technologies

As a Transactions Manager II in the Subpoena Department at JPMorgan Chase, you will play a pivotal role in ensuring compliance with all Subpoenas, IRS Summons, and other legal correspondences served to us. You will lead a team of analysts to ensure compliance with legal requirements, act as a liaison, and collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.

Job Responsibilities:

• Lead a team of managersoverseeing multiple Subpoenas functional processes.
• Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely.
• Act as a liaison between JPMorgan Chase and the issuing party of the Subpoena, applying legal requirements to negotiate complex documentation.
• Collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.
• Maintain customer contact and follow up with agencies on deficient documentation.
• Prioritize tasks to ensure world-class service delivery.
• Provide guidance and development for Unit Leads and Front-line Analysts, focusing on daily production, quality expectations, and process improvement initiatives.
• Conduct case audits to identify and mitigate processing errors, fulfillment delays, and privacy breaches, and provide coaching based on audit results.

Required Qualifications, Skills, and Capabilities:

• Minimum of two years of experience with related system applications, document review, or in the legal documentation industry.
• At least five year of leadership experience.
• Product knowledge.
• Excellent oral and written communication skills.
• Strong interpersonal skills to effectively interact with all organizational levels internally and externally.
• Highly organized with the ability to manage multiple assignments and competing priorities.
• Detail-oriented and capable of working under deadline pressure.
• Ability to work independently and collaboratively as a team player.

As the Content Design Vice President Communications Lead for the Global Finance Technology organization at JP Morgan, you will play a key role in shaping communication strategies, developing impactful content, and analyzing insightful data. This position is part of the Chief of Staff Office and requires a proactive self-starter to help advance our objectives and foster a positive culture within our 1,600-person organization.

In this role, you will craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partners, while enhancing employee engagement. You will design, write, and create content for the organization’s global communication channels, offering solutions that align with product development, operational, and cultural goals. Your exceptional verbal communication skills and senior stakeholder management abilities will cultivate productive relationships and influence decision-making to achieve beneficial outcomes. Your experience in managing complex initiatives, coupled with your proficiency in data analysis and adaptability, will empower you to navigate through complexity and change. Beyond leading strategic communications, you will also be responsible for developing and maintaining dashboards and reports to support operational programs and monitor key performance indicators. Your expertise in data analytics will provide actionable insights that inform strategic decision-making within the Global Finance Technology group.

Job Responsibilities

• Develop and execute program development and communications strategies by identifying and recommending communication needs, capabilities, and solutions that support the organization's operational and cultural objectives.
• Write and design content for various channels, including executive messages and presentations, global and location-specific events, and strategic communications initiatives.
• Measure the effectiveness of communication messages, channels, and programs using data-driven insights, and assess their overall impact on the organization.
• Utilize advanced data analytic skills to provide insights that clarify and enhance messaging, enabling data-driven optimizations to improve efficiency and effectiveness within the tech organization.
• Develop and maintain dashboards and reports to track key performance indicators and metrics. Analyze data to provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain momentum.
• Collaborate with cross-functional teams, working closely with senior stakeholders across regions and lines of business.
• Champion globally inclusive cultural initiatives focused on engaging and motivating our global population.

Required Qualifications, Capabilities, and Skills

• Proven experience in communications, content design, or a related field, preferably within a corporate or technology environment.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively conveys complex information.
• Excellent verbal communication skills and experience collaborating with senior leaders.
• Strong creative problem-solving skills, data-driven critical thinking, and a willingness to learn (e.g., identifying trends and patterns using a diverse and ever-growing toolkit).
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Experience with data visualization tools such as Tableau, Databricks, or similar platforms to develop and maintain dashboards and reports.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to build relationships and influence, organize, and direct people across various seniorities, teams, and departments.

Job responsibilities

• Design, develop, and maintain scalable web applications using Java and related technologies.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Write clean, maintainable, and efficient code.
• Conduct code reviews and offer constructive feedback to team members.
• Troubleshoot and resolve application issues and bugs.
• Execute software solutions, design, development, and technical troubleshooting, thinking beyond conventional approaches to solve complex problems.
• Create secure, high-quality production code and maintain algorithms that integrate seamlessly with existing systems.
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets to continuously improve software applications and systems.
• Contribute to software engineering communities of practice and events that explore new and emerging technologies.
• Enhance team culture by promoting diversity, equity, inclusion, and respect.

Required qualifications, capabilities, and skills

• 3+ years of relevant experience with IAM and Java.
• Strong experience with Identity and Access Management (IAM) concepts and technologies, including OAuth, SAML, and OpenID Connect.
• Formal training or certification in software engineering concepts with 3+ years of applied experience.
• Proficiency in Java/Springboot coding.
• Familiarity with database technologies such as SQL and NoSQL.
• Knowledge of RESTful API design and development.
• Experience with cloud technology.
• Hands-on experience with AWS/Kubernetes.
• Experience with version control systems (Git).
• Practical experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment using modern programming languages and database querying languages.
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.).

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Certification in IAM or related security fields is highly desirable, as it demonstrates a solid understanding of security protocols and practices.
• Experience working with ForgeRock/Ping Identity

Job responsibilities

• Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility
• Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability
• Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives
• Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy
• Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Proficiency in the Microsoft Office suite (particularly Excel and PowerPoint )
• Demonstrated proficiency in data analytics, including experience with data extraction, modelling, and interpretation to support strategic decision-making
• Hands-on experience of advanced data visualization and presentation
• Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
• Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives
• Strong presentation skills

Preferred qualifications, capabilities, and skills

• Knowledge of financial payments and commercial account/liquidity products
• Experience of using Atlassian Jira for requirements capture and technical backlog management
• Experience of using Atlassian Confluence and Lucid Charts for technical documentation and diagramming
• Exposure to agile methodologies such as Scrum, CI/CD, Application Resiliency, and Security
• Experience of working alongside software engineers to help rapidly synthesize, distil, translate and clarify complex business process into clear written technical requirements
• Knowledge of non-functional requirements and brokering these with the business and technology to enable delivery of high-quality reliable software solutions
• Foundational awareness of cloud technologies (e.g. AWS Cloud Practitioner)

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in Java, Spring, SpringBoot, Kafka, Open Search, Oracle, and Cassandra• Capable of writing clean, efficient, and maintainable code for various applications and micro services
• Capable of writing clean, efficient, and maintainable code for various applications and micro services
• Prior hands-on experience with AWS cloud platform, including services like EC2, S3, Lambda, and RDS
• Experience in developing, debugging, and maintaining code in a large corporate environment with modern database and querying
• Comprehensive knowledge of the Software Development Life Cycle
• Strong understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders
• Strong problem-solving skills and the ability to think critically and creatively to develop innovative solutions

Preferred qualifications, capabilities, and skills

• Familiarity with Camunda, BPMN and any Gen AI and Agentic AI technologies
• Experience in using Pega PRPC or any similar case management / workflow engines
• Familiarity in credit card fraud / non-fraud dispute and claims domain