Jp Morgan Wealth Management- Client Service Analyst jobs at Jpmorgan in United States, Wilmington

As a Business Management – Senior Associate within Corporate Finance, you will drive change, challenge existing processes, foster positive transformation, gain valuable exposure to Corporate Finance and Corporate Controllers functions, and collaborate with senior leadership on strategic initiatives. Your key responsibilities will include strategic planning, continuous learning, and effective communication. In this role, you will drive change, challenge existing processes, and foster positive transformation.

Job Responsibilities:

• Manage and analyze team financials and headcount including leading the budget, multi-year forecast and business reviews
• Organize weekly management team meetings, Townhalls and proactively manage timely and proper communications within the team on initiatives and key deliverables
• Prepare executive presentations and provide internal coordination on cross team deliverables including ad-hoc project management support
• Build and maintain effective relationships within the team, and with key stakeholders, including other business management teams, line of business and regional controllers, Internal Audit, Finance Control Management and Program Management teams
• Participate in leading the control agenda to ensure an effective control framework is implemented and executed. (e.g., Business resiliency planning, inter-affiliate services requirements)
• Support hiring managers in position and requisition management and collaborate with Global HR teams
• Track progress against priorities, including midyear and end of year summaries capturing the team’s accomplishments
• Contribute to the idea creation and organization of people focused initiatives executed by the teams
  

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Finance, Economics, or other related area with minimum 5 years of professional experience
• 5 years of professional experience areas of finance, business management, leadership presentation, and project management
• Intermediate to advanced level ability expected in MS Office tools (Excel, PowerPoint, Word)
• Ability to deliver timely, high quality presentations and reporting for various projects and stakeholders
• Attention to detail is a must with continuous focus on design excellence
• Self-motivated and strategic thinker with the ability to work with a high degree of independence in a fast-paced, results driven environment
• Uphold strong business ethics when dealing with sensitive information
• Excellent written and oral communication skills
• Strong time management and prioritization skills

Preferred qualifications, capabilities, and skills:

• COO experience

You will be at the forefront on forging transformative partnerships with top-tier global brands, creating innovative co-brand card solutions that drive commerce and deliver unparalleled rewards. In addition, you will be responsible for helping to set a vision and develop Card services that boost our efficiency and effectiveness with our global brand partners.

Job responsibilities

• Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms

• Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity

• Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences

• Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement

• Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences

• Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding

• Demonstrated expertise in creating direct and indirect experiences for diverse users

• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives

• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

• Navigate complex organizational dynamics

• Great stakeholder management

• Drive and lead workshops with business partners and cross functional teams.

As a Control Manager Vice President in Consumer and Community Banking (CCB) Risk Management, you will lead the development and management of a robust control framework, ensuring the integrity and effectiveness of our risk management processes. Your responsibilities will include overseeing control functions such as risk and control identification, testing, and process map maintenance, while actively engaging with business partners and Senior Management to communicate the status of the control environment. You will drive issue resolution and play a critical role in maintaining a strong control environment, fostering collaboration across teams to enhance our risk management strategies. In addition, you will be responsible for the monthly creation, coordination and distribution of the Risk Control Committee materials. Your leadership and expertise will be instrumental in safeguarding our operations and ensuring compliance with regulatory standards, making a significant impact on the success and resilience of CCB Risk Management.

Job Responsibilities

• Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
• Ensure on-going control improvements and strengthen the existing control environment.
• Participate in project planning as required to assist business in developing appropriate internal control systems or to monitor significant changes in control systems.
• Elevate the data analytics testing and validation agenda through use of data tools such as SQL, Tableau, etc.
• Maintain awareness of significant changes impacting the business, both internally and externally.
• Prepare detailed reports of findings and present key control initiatives to management.
• Create monthly decks and slides for Senior Leadership presentation.
• Work with Risk Management colleagues to validate the effectiveness of controls.

Required qualifications, capabilities, and skills

• 10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance required
• Bachelor’s degree or equivalent job experience.
• Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, and issue management.
• Working knowledge of Risks and Controls; proven results of driving improved control environments, and excellent problem-solving and analytical skills.
• Strong Deck or slide building and updating skills; ability to extrapolate information into graphs, charts and bullet points; strong skills in consistent formatting.
• Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities.
• Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
• Ability to collaborate and develop relationships with various partners.

within the. In this role, you will leverage your expertise in product development and optimization to drive impactful solutions. You will utilize user research, analyze metrics, and collaborate across one of the world’s most innovative financial organizations to enhance our product offerings. Your contributions will be pivotal in shaping the future of our products and ensuring ongoing success.

Job Responsibilities:

• Collaborate with Area Product Owners, Product Managers, Design, and initiative stakeholders to understand the business needs to drive feature discovery / requirements.
• Analyze and plan for the implementation of new product features on the overall product experience, ensuring alignment with strategic goals.
• Support the collection and analysis of user researching and internal data to inform/improve product offerings and address identified business needs.
• Develop and maintain strong relationships across multiple product areas, facilitating collaboration and alignment on product delivery.
• Balance user needs, business objectives, and technical feasibility while managing the product delivery timeline.
• Support execution of scrum teams through agile SDLC, including requirements, testing, and implementation.
• Write and refine features, enable design driven work through translation of business and design requirements into tech and UAT executable scope.
• Research and analysis of capabilities in order to leverage and supplement them with new requirements.
• Collect and store all required Business Analysis compliance artifacts for initiatives across the product delivery life cycle.

Required Qualifications, Capabilities and Skills:

• 2-3 years of experience in Business and/or Product Analysis preferably in business/technology projects at a financial institution.
• Proficient knowledge of product development lifecycles and experience in Agile Product Delivery across multiple frameworks.
• Experience in product lifecycle activities, including discovery, requirements definition, and documentation for diverse technological features.
• Developing knowledge of Data Analytics, Data literacy, and Data management practices.
• Developing knowledge of Cloud Based Solutions (i.e. AWS and Snowflake)
• Proficient in JIRA, SQL, Visio, PowerPoint, Excel
• Excellent relationship and communication skills, highly collaborative – can build rapport and credibility.
• A demonstrated bias for action, creative problem-solving, and achieving fulfillment by “creating order out of chaos.”
• Bachelor’s Degree or equivalent experience

Required qualifications, capabilities, and skills

• 3+ years of professional experience involving Quality Reviews (QA/QC), Business Controls, Regulatory Compliance, Risk, Audit, or similar analytically focused tasks.
• Bachelor’s degree and/or CRCM (Certified Regulatory Compliance Manager) preferred.
• Demonstrated analytical and critical thinking capabilities with sharp attention to detail.
• Effective communication skills, both verbal and written, across multiple business areas and at various business levels.
• Proven organizational and time management skills, with the ability to prioritize work and meet deadlines.

Preferred qualifications, capabilities, and skills

• Collaborative mindset with the ability to build strong relationships across the organization.
• Ability to work independently, demonstrating initiative in identifying tasks and maintaining focus to achieve objectives.
• Capable of discussing differing opinions while maintaining composure and professionalism.
• Demonstrated ability to utilize procedures, job aids, training, and available resources to effectively execute tasks and resolve issues.
• Regulatory compliance knowledge of consumer-focused regulations related to marketing and digital media channels is a plus.

Strong working knowledge of advertising/marketing practices across various marketing channels is a plus.

Job Responsibilities

• Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
• Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
• Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless experiences.
• Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
• Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
• Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
• Expertise in creating direct and indirect experiences for diverse users.
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus.
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.

Preferred Qualifications, Capabilities, and Skills

• Ability to synthesize complex, interdependent, and sometimes competing needs.
• Excellent written and verbal communication skills, including the ability to present concepts and justify design decisions.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience conducting user research and translating insights into design solutions.
• Ability to analyze and synthesize qualitative and quantitative data.
• Ability to present and defend design decisions to stakeholders.