Customer Service Account Specialist Ii jobs at Jpmorgan in United States, Wilmington
JPMorgan Business Analysis Associate II - New Initiative United States, Delaware, Wilmington
Share
Job responsibilities
- Drive decision-making and change to establish a strong control framework for MG&I.
- Facilitate weekly and ad-hoc meetings with key stakeholders to ensure understanding of MG&I processes and initiatives.
- Participate in control testing, audits, reviews, and exams with MG&I process owners and Control managers.
- Collaborate with stakeholders to create communications and presentations for senior leadership.
- Track and support multiple deliverables across the NICE team for business areas.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience in Operations, Marketing, Controls, and/or Compliance.
- Bachelor’s Degree preferred, with a major in Marketing, Operations, Compliance, Business Management, or related field.
- Demonstrated experience in facilitating meetings with agendas, minutes, and etiquette.
- Proficiency in Microsoft products, with extensive knowledge of Excel and PowerPoint; SharePoint experience preferred.
Preferred Qualifications, Capabilities, and Skills
- Exhibit results-oriented, analytical, and problem-solving skills.
- Demonstrate effective organizational skills with attention to detail and urgency.
- Build strong relationships and lead through collaboration.
- Lead with a customer-obsessed mindset, prioritizing the voice of the customer.
- Promote a strong control environment, adhering to risk/control procedures and processes.
These jobs might be a good fit
JPMorgan Service Design Vice President - Card Servicing United States, Delaware, Wilmington
Share
You will be at the forefront on forging transformative partnerships with top-tier global brands, creating innovative co-brand card solutions that drive commerce and deliver unparalleled rewards. In addition, you will be responsible for helping to set a vision and develop Card services that boost our efficiency and effectiveness with our global brand partners.
Job responsibilities
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms
Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity
Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
Demonstrated expertise in creating direct and indirect experiences for diverse users
Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives
Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
Preferred qualifications, capabilities, and skills
Design leadership or managerial experience
Navigate complex organizational dynamics
Great stakeholder management
Drive and lead workshops with business partners and cross functional teams.
These jobs might be a good fit
JPMorgan Software Engineer II - DataLake United States, Delaware, Wilmington
Share
Job responsibilities
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Creates secure and high-quality production code using Type Script to create React Components
Optimize UI components for maximum performance across a vast array of web-capable devices and browsers.
Implement and maintain reusable code and libraries for future use, ensuring consistency and efficiency in UI development.
Conduct thorough testing and debugging of UI components to ensure high-quality and bug-free user interfaces.
Stay up-to-date with the latest UI trends, techniques, and technologies, and apply them to improve the user experience.
- Contributes to software engineering communities of practice and events that explore new and emerging technologies.
- Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
Formal training or certification on React concepts and proficient applied experience
Expertise in component-based architecture with React JS, improving code quality through TypeScript, utilizing closures and asynchronous programming in JavaScript, and developing scalable server-side applications with NodeJS.
Practical professional experience in managing state within React applications, using tools like Redux and Context API to handle complex state logic and ensure smooth data flow across components.
Hands-on professional experience with automation test frameworks like Cucumber, Jest, Cypress and Storybook to write unit tests, component tests and contract tests.
Hands-on professional experience with modern CSS techniques and frameworks
Experience with performance testing browser based applications.
Overall knowledge of the Software Development Life Cycle
Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
- Familiarity with modern front-end technologies
Familiarity with Micro-front end architecture
Familiarity working with Figma Tools
Exposure to cloud technologies
These jobs might be a good fit
JPMorgan Process Improvement Specialist - Chase Rewards United States, Delaware, Wilmington
Share
Job responsibilities
- Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.
- Map, simplify, and document existing processes to identify and address areas for improvement.
- Analyze data to identify trends, risks, and opportunities for fraud prevention.
- Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.
- Communicate project status, outcomes, and recommendations to all levels of the organization.
- Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.
- Manage change initiatives to facilitate adoption of new processes and technologies.
- Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.
- Monitor and report on progress towards objectives and savings targets.
- Build resiliency plans for smooth functioning of processes and manage everyday tasks.
- Apply systems thinking and agile methodologies to refine processes and solutions.
- Bachelor’s degree in engineering, computer science, technology, business, or related field.
- 3+ years of experience in financial services, fraud management, or process improvement.
- Reliable, organized, and timely execution of daily duties to meet strict deadlines.
- Proficiency in data analytics, including interpreting models and diagrams.
- Strong problem-solving skills and ability to exercise initiative and judgment.
- Experience in process mapping, documentation, or workflow optimization.
- Ability to communicate complex ideas clearly to diverse audiences.
- Demonstrated experience in cross-functional collaboration and team building.
- Proficiency with project tracking and documentation tools (e.g., Confluence, JIRA, Visio).
- Ability to manage multiple projects and conflicting deadlines.
- Ownership of tasks and ability to manage entire workstreams.
- Experience with fraud risk, digital payments products, or rewards programs.
- Knowledge of artificial intelligence foundations and safe human-AI interaction.
- Experience using agile methodologies for process improvement.
- Familiarity with customer service principles to align process improvements with customer needs.
- Professional certifications in fraud management or process improvement.
- Experience in designing and delivering technical solutions for business requirements.ge.
These jobs might be a good fit
JPMorgan Senior Product Associate-Customer ID & Authentication United States, Delaware, Wilmington
Share
Job responsibilities
- Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
- Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
- Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
- Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
- Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
- Adhere to policies, procedures, and regulatory banking requirements.
- 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
- Ability to create memorable experiences for our clients – elevate the client experience.
- Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
- Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
- High school degree, GED, or foreign equivalent.
- The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire, study materials and support provided.
- Ability to work branch hours including weekends and some evenings.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
These jobs might be a good fit
JPMorgan Service Design Vice President United States, Delaware, Wilmington
Share
Job Responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
- Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless experiences.
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
- Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
- Expertise in creating direct and indirect experiences for diverse users.
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus.
- Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
Preferred Qualifications, Capabilities, and Skills
- Ability to synthesize complex, interdependent, and sometimes competing needs.
- Excellent written and verbal communication skills, including the ability to present concepts and justify design decisions.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience conducting user research and translating insights into design solutions.
- Ability to analyze and synthesize qualitative and quantitative data.
- Ability to present and defend design decisions to stakeholders.
These jobs might be a good fit
JPMorgan AI Engagement Specialist United States, Delaware, Wilmington
Share
As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities.
- Develop and implement creative engagement strategies to promote the use of AI tools among employees.
- Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications.
- Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions.
- Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology.
- Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees.
- Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements.
- 5+ years of experience in project management, training, process engineering, or marketing.
- Strong passion for new technology and a desire to share that excitement with others.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong analytical skills and a data-driven approach to problem-solving.
- Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
- Experience crafting content and facilitating workshops to advance mindsets and skillsets.
- Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable.
- Portfolio of AI projects you are working on.
- Considered a thought leader on social media or in offline communities on AI or new technologies.
These jobs might be a good fit
Share
Job responsibilities
- Drive decision-making and change to establish a strong control framework for MG&I.
- Facilitate weekly and ad-hoc meetings with key stakeholders to ensure understanding of MG&I processes and initiatives.
- Participate in control testing, audits, reviews, and exams with MG&I process owners and Control managers.
- Collaborate with stakeholders to create communications and presentations for senior leadership.
- Track and support multiple deliverables across the NICE team for business areas.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience in Operations, Marketing, Controls, and/or Compliance.
- Bachelor’s Degree preferred, with a major in Marketing, Operations, Compliance, Business Management, or related field.
- Demonstrated experience in facilitating meetings with agendas, minutes, and etiquette.
- Proficiency in Microsoft products, with extensive knowledge of Excel and PowerPoint; SharePoint experience preferred.
Preferred Qualifications, Capabilities, and Skills
- Exhibit results-oriented, analytical, and problem-solving skills.
- Demonstrate effective organizational skills with attention to detail and urgency.
- Build strong relationships and lead through collaboration.
- Lead with a customer-obsessed mindset, prioritizing the voice of the customer.
- Promote a strong control environment, adhering to risk/control procedures and processes.
These jobs might be a good fit
