Card Customer Experience Program/project Manager jobs at Jpmorgan in United States, Wilmington
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United States
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Wilmington
157 jobs found
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JPM
JPMorgan Cardmember Experience & Satisfaction Sr Associate United States, Delaware, Wilmington
Prior experience with customer service is ideal. Past experience analyzing data, interpreting data, developing decks to tell a story about the data. Bachelor’s Degree Strongly preferred. 3-5 years of work...
Lead a global team of ~8 analyzing, measuring, and optimizing lending investments, pricing, and credit risk decisions for the Card MG&I and Card Risk organizations. Create data driven insights to...
Understand Small Business Card product platform with UI’s, APIs, services, database and data-driven insights that deliver unique experiences across the end-to-end card customer journey. Support the roadmap of customer experience...
Perform detailed quantitative analysis and design analytical framework utilizing SAS/SQL programming and Alteryx/Tableau to predict profitability of pricing initiatives. Create and maintain detailed financial models and P&Ls to predict and...
Develop and maintain periodic analytics to provide management with full insight into emerging trends and the credit quality of customers in different segments. Examine risk performance metrics and profitability drivers,...
Conduct and execute research studies using advanced methods such as surveys, interviews, ethnography, and quantitative and qualitative techniques to gather customer insights. Analyze and interpret data, identify patterns and trends,...
Research, adapt, and implement quantitative methods to systematically develop credit card acquisitions forecasts, including pro forma financials. Develop data assets by integrating structured and unstructured data from various sources. Uncover...
Prior experience with customer service is ideal. Past experience analyzing data, interpreting data, developing decks to tell a story about the data. Bachelor’s Degree Strongly preferred. 3-5 years of work...
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