Branch Manager - Market Hire Valley Wilmington De jobs at Jpmorgan in United States, Wilmington

Job Profile:

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

As a GenAI Marketing Strategy Vice President on the Marketing Transformation team, you will be reporting to Head of Content & AI transformation, and you will be accountable to deliver on the strategic agenda for GenAI adoption in marketing, develop and oversee an integrated roadmap, and ensure alignment across business, product, and technology stakeholders. You will champion the use of AI to reimagine marketing workflows, content creation, personalization, and audience engagement, while driving operational efficiency and business growth.

Job Responsibilities

• Collaborate with product, data, tech, and marketing teams to build and maintain an integrated GenAI transformation roadmap, organizing work into horizons with clear milestones and outcomes.
• Define strategic objectives for GenAI initiatives, support business case development, and partner with Finance to measure efficiency gains and ROI.
• Collaborate with LOB transformation leads and process teams to identify pain points, prioritize capabilities, and track adoption metrics for last-mile success.
• Ensure collaboration across lines of business (LOBs), product, technology, and Data & Analytics teams to drive a cohesive and unified AI strategy for marketing.
• Prepare executive updates, craft compelling narratives, and streamline reporting across key initiatives such as workflow automation, content transformation, omni-channel personalization, and AI enablement.
• Facilitate steering committee forums to prioritize GenAI capabilities, and collaborate with change management teams to drive user adoption and effective stakeholder communication.
• Ensure up-to-date communications across the organization, keeping stakeholders informed of progress, achievements, and new developments in GenAI for marketing.
• Stay current with the latest advancements in AI, proactively identifying opportunities to leverage new technologies and best practices for marketing transformation.
• Champion agile ways of working, ensuring rapid iteration and continuous improvement across GenAI initiatives.
• Establish scalable frameworks for measuring and tracking efficiency, adoption, and business impact of GenAI solutions.
• Bring a consulting background to navigate ambiguous environments, drive clarity, and deliver actionable recommendations in complex, fast-evolving contexts.

Required Qualifications, capabilities, and skills

• 5+ years of experience in martech, product, or AI-driven marketing transformation
• Bachelor’s degree in marketing, product, engineering, computer science, or related field
• Deep expertise in product ops, marketing ops, martech/tech, data, and AI capabilities
• Proven track record of building transformation roadmaps and leading cross-functional teams in matrixed organizations
• Ability to influence, drive collaboration, and engage with senior leadership
• Experience working in an agile environment
• Strong written and verbal communication skills, with executive presence
• Highly organized, deadline-driven, and detail-oriented
• Self-starter with the ability to work independently and proactively
• Background in consulting, with demonstrated ability to navigate ambiguity and deliver results in complex environments

Preferred Qualifications, capabilities, and skills

• MBA or equivalent
• Experience in a Product organization; well-versed in product ops and GenAI product development
• Experience in a Marketing organization; well-versed in marketing ops, channel execution, and AI-powered personalization
• Demonstrated success in driving change management and user adoption at scale

As a Control Manager Vice President in Consumer and Community Banking (CCB) Risk Management, you will lead the development and management of a robust control framework, ensuring the integrity and effectiveness of our risk management processes. Your responsibilities will include overseeing control functions such as risk and control identification, testing, and process map maintenance, while actively engaging with business partners and Senior Management to communicate the status of the control environment. You will drive issue resolution and play a critical role in maintaining a strong control environment, fostering collaboration across teams to enhance our risk management strategies. In addition, you will be responsible for the monthly creation, coordination and distribution of the Risk Control Committee materials. Your leadership and expertise will be instrumental in safeguarding our operations and ensuring compliance with regulatory standards, making a significant impact on the success and resilience of CCB Risk Management.

Job Responsibilities

• Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
• Ensure on-going control improvements and strengthen the existing control environment.
• Participate in project planning as required to assist business in developing appropriate internal control systems or to monitor significant changes in control systems.
• Elevate the data analytics testing and validation agenda through use of data tools such as SQL, Tableau, etc.
• Maintain awareness of significant changes impacting the business, both internally and externally.
• Prepare detailed reports of findings and present key control initiatives to management.
• Create monthly decks and slides for Senior Leadership presentation.
• Work with Risk Management colleagues to validate the effectiveness of controls.

Required qualifications, capabilities, and skills

• 10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance required
• Bachelor’s degree or equivalent job experience.
• Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, and issue management.
• Working knowledge of Risks and Controls; proven results of driving improved control environments, and excellent problem-solving and analytical skills.
• Strong Deck or slide building and updating skills; ability to extrapolate information into graphs, charts and bullet points; strong skills in consistent formatting.
• Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities.
• Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
• Ability to collaborate and develop relationships with various partners.

The Consumer and Community Banking (CCB) division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations.

As a Quantitative Analytics Manager, in CCB Collections and Recovery, you will lead end-to-end portfolio analytics leveraging data analysis to influence direction, mitigate risk, build partnerships and optimize financial outcome. You will be a strategic contributor, play a key role supporting data-driven decisions with direct impact to financial bottom line and collaborate with partners to drive operational excellence. In this capacity, you will utilize data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals, identify opportunities and implement strategies through experimentation to enhance collections and recovery performance and effectively manage operational expenses for the organization.

Job Responsibilities

• Demonstrate advanced data programming and robust analytical skills to efficiently collect, organize, analyze, and disseminate significant amounts of information with a high degree of attention to detail and accuracy.
• Monitor internal and external trends (customer/industry) and understand internal business drivers, underlying data and core operational processes to support strategic direction with independent and thoughtful insights.
• Lead end-to-end portfolio analytics for collections and recovery channels, creating the opportunity for advanced knowledge specialization as well as significant exposure to broader department activities.
• Define and execute against a comprehensive strategy and vision for assigned channel, address issues with forward-looking solution. Effectively manage multiple priorities, optimize strategy and focus on results leading the delivery of analytical insights amidst continuous change in an agile and demanding work environment.
• Become a subject matter expert and trusted partner to influence business direction and support operational success, advising on strategies with experimentation to support ongoing process, product and channel improvement.
• Leverage innovation, AI technology and design thinking to continually improve operational efficiency and resilience.
• Interpret and present data clearly using narratives, visualizations, and context to convey insights and drive action.
• Coach and manage junior/senior analysts directly or through a matrix environment (dotted-line) at opportune time.

Required Qualifications, Capabilities, and Skills

• Advanced knowledge in statistics, finance, analytics, predictive modeling and machine learning techniques.
• Bachelor’s degree in Statistics, Economics, Econometrics, Operations Research, Mathematics, Finance or equivalent quantitative field with 6+ years of applied analytical experience, or Master’s/MBA degree with 4+ years of applied analytical experience in complex and large data environments; in a financial services industry.
• Proven experience with programming languages (SQL, SAS, R, Python, Alteryx), relational databases (Oracle/Teradata), and visualization tools (Tableau) to effectively collect, analyze, uncover and communicate meaningful patterns and insights.
• Strategic thinker and effective communicator defining clear strategy to support business goals, drive transformation and simplify complex techniques into actionable information to facilitate decision-making across diverse audiences.
• Build business acumen and forge strong partnerships with clients and stakeholders, actively seek input to anticipate and address needs effectively, gain trust and drive learning and process improvements to accelerate business objectives.
• Coordinate efforts and leverage diverse perspectives working effectively across functions to achieve common goals.
• Proactively manage performance and work delivery expectations, set high-standards for self, act with sense of urgency and follow structured approach to manage multiple priorities and deliverables with high quality and error-free.
• Willingly learn from experience, view challenges as opportunities, motivated by business/technical challenges and open to feedback for continuous improvement. Positive culture carrier, curious and creative; collaborative, team and client focused.

Preferred Qualifications, Capabilities, and Skills

• PhD degree in a quantitative field with 2⁺years advanced analytics experience.
• Previous applied risk and/or analytical experience in a financial services related industry.
• Applied Collections and Recovery knowledge/experience in Auto, Card, Retail and/or Business Banking product.
• Previous experience managing cross-functional teams and fostering collaboration; strong leadership skills with the ability to inspire, mentor, and develop a high-performing team.

Monday through Friday, 8:00 am to 5:00 pm.

This is a Hybrid position, requiring the incumbent to commute/work on-site 3 days a week and work from home 2 days a week. Expected to become full in-office presence in Q1/Q2 2026

Job Summary

As a Fraud Risk Product Manager - Vice President, you will shape the technology solutions that drive our strategic fraud risk initiatives.  Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.

In addition to working with the development teams to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership.  You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure the highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.

Job Responsibilities:

• Partner with product owners, data scientists, and fraud strategists to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Manage the interdependencies between product releases and other product delivery teams and activities required for end-to-end delivery
• Lead the product development life cycle, design, and data analytics and able to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Align product strategies with overall business goals while identifying opportunities for growth
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.

• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities and skills:

• Bachelor’s degree, in engineering, computer science, technology, or related field
• 5+years of experience leading and managing progressively complex projects and initiatives in financial services, digital platforms and/or software development.
• Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business.  Demonstrates strong influencer skills.
• Excellent analytical, strategic, logical thinking skills to understand and articulate complex business processes and workflows.
• Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.
• Strong understanding of and ability to work within Agile based development.  Proven ability to lead multiple projects.
• Expert in JIRA reporting and Confluence
• Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.
• Exhibit confidence in communicating and interacting with senior and global business leaders through strong written, verbal, and interpersonal communications and presentations.
• Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.

• Excellent communication and partnership skills

Preferred qualifications, capabilities and skills:

• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Project Manager certification

As the Senior Manager of Software Engineering - Java/Spark/AWS at JPMorgan Chase within the Consumer and Community Banking, you will take on a leadership role by offering technical coaching and advisory to multiple technical teams. You will also anticipate the needs and potential dependencies of other functions within the firm.

Job responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Ensures successful collaboration across teams and stakeholders
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise
• Experience leading teams of technologists
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives
• Experience with hiring, developing, and recognizing talent
• In-depth knowledge of the services industry and their IT systems
• Experience delivering system design, application development, testing, and operational stability
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Hands-on experience in building/implementing cloud native application in a private/public Cloud environment i.e. AWS, Azure, Pivotal, or Google
• Extensive hands-on experience with Java, Spark, React, and Python
• Practical cloud native experience
• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines

Preferred qualifications, capabilities, and skills

• Experience working at code level
• Experience with Kubernetes