Special Credits Analyst -managed Assets jobs at Jpmorgan in United States, Tempe

As a Special Credits Officer - Vice President in Business Banking Risk, you will focus on risk-managing and maximizing the recovery of the bank’s credit exposure through early intervention in dealing with stressed/distressed borrowers or obligors. You will manage and service a problem credit portfolio of small business client relationships with an aggregate exposure greater than $500,000. You will play a key role in identifying credit issues early, allowing the bank to mitigate risk and help manage deteriorating exposure.

Job responsibilities

• Review existing collateral and loan documentation to identify errors, omissions, or other deficiencies, and remediate as needed and to the extent possible.
• Obtain current financial information and collateral valuation(s) in accordance with procedures, and evaluate client's financial strength / capacity and collateral to repay outstanding debt.
• Assess client and facility risk ratings in accordance with procedures.
• Determine stay / leave strategy for individual clients, and develop / implement a plan of action to protect and improve the bank's position in the credit.
• Negotiate satisfactory restructure of credit facilities and obtain additional collateral as appropriate.
• Monitor progress in accordance with approved strategy, and timely document systems to reflect current status.
• Initiate appropriate legal action when necessary to protect interests of the bank, including litigation and liquidation / foreclosure of collateral.
• Document all contact, agreements and discussions that transpire with the client, outside vendors and attorneys.
• Timely submission of loans to the Small Business Administration (SBA) for repurchase when the defaulted credit facility is enhanced with a SBA guarantee.

Required qualifications, capabilities, and skills

• 5+ years of commercial collections and workout loan experience
• Strong working knowledge of financial statement analysis, standard accounting practices, accounts receivable/borrowing base analysis, and collateral perfection
• Expert understanding of commercial real estate and accounts receivable / inventory lending.
• Strong functional and technical skills: Negotiation and influencing skills, written and verbal communication, decision quality, conflict management, interpersonal, and analytic / problem solving skills.
• Expert knowledge of credit philosophy, policies & procedures, loan documentation, SBA, collections litigation, federal bankruptcy laws, and state collection laws.
• Excellent verbal and written communication skills.
• Excels in high pressure situations and thrives in fast paced environments.

As a Summer Analyst in the Financial Advisor Development Program (FADP), you will take part in a nine-week introduction to our Full-Time program. Centered on providing a detailed view of J.P. Morgan Wealth Management, FADP gives you experience focusing on matters that add value to our clients and our business. Our Summer Internship Program is designed to deepen your investment knowledge and skills through hands-on experience. You’ll have access to training opportunities structured to enhance your business acumen, while further developing your professional and technical skills. You’ll be supported by an entire team, including a dedicated program manager, mentors, and senior leaders who are sincerely invested in your success during your internship.

The mission of the Financial Advisor Development Program is to develop and advance a diverse, equitable, and inclusive community of Investment Professionals to Financial Advisors dedicated to the highest standards of excellence while serving our clients. Our goal is to ensure you have all tools necessary to take advantage of the robust opportunities at hand, resulting in a great summer experience. Successful completion of the FADP Summer Internship Program may result in an offer of employment into our Financial Advisor Development Full-Time Program, which follows a 2 year progression of phone-based roles in the Client Service Center, allowing Analysts to deepen their knowledge of customer service and the wealth management industry.

Job responsibilities:

• Learning the fundamentals of working with clients in a service-oriented role
• Learning the foundations of the investments we offer through in-depth industry training
• Receiving dedicated time to study for and take the FINRA Securities Industry Essentials (SIE) exam
• Participating in group projects and job shadowing opportunities

Required qualifications, capabilities, and skills:

• A well-rounded academic background with an interest in providing exceptional client service and financial advice
• Pursuing a B.A. or B.S. degree, with an expected graduation date of December 2026 through June 2027
• Excellent leadership, interpersonal, and problem-solving skills
• Relevant internship experience or leadership in school or community organizations
• Highly motivated individual with a passion for client service, an interest in financial advising, and a desire to obtain and pass the FINRA SIE
• Ability to thrive in a dynamic and collaborative work environment, but also work well independently
• Ability to use your interpersonal skills to successfully build relationships over the phone and in person with others

Preferred qualifications, capabilities, and skills:

• Experience in finance or other finance-related courses is a plus
• Preferred minimum GPA of 3.2 out of 4.0

1. To be considered for the Financial Advisor Development Program you must submit a complete and thoughtful application, which includes your resume, and location preference.
   • Your application and resume are a way for us to initially get to know you. It’s important to complete all relevant application questions, so we have as much information about you as possible. We will review your application to determine whether you meet the required criteria.
2. If you meet the minimum criteria for the application, you will receive an email invitation to complete a video interview, powered by HireVue.
   • This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.
   • HireVue is required, and your application will not be considered for further review until you have completed this step.
   • Applications will be reviewed on a rolling basis; we strongly encourage you to complete your HireVue video(s) within three days of receiving
3. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.

• Manage all client queries in relation to ETF Basket Valuations.
• Participate in industry working groups and initiatives.
• Stay updated on developments in the broader ETF ecosystem.
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries.
• Develop new ways to enhance our operating model and work directly with tech teams to implement risk-reducing processes.
• Execute routine transactions related to fund servicing, ensuring accuracy and compliance with established policies and procedures.
• Collaborate with operations to streamline processes and enhance efficiency in fund servicing operations.
• Foster a collaborative environment by leveraging emotional intelligence skills to build trusting relationships with peers, managers, and stakeholders.
• Propose and implement improvements to current working methods, contributing to the efficiency and resilience of our operating platform.

• Demonstrated expertise in fund servicing operations, with at least one plus year of experience focusing on basket operations or fund accounting, evidenced by successful execution of related tasks and responsibilities.
• Advanced emotional intelligence skills, with a track record of building trusting relationships and fostering collaboration in a professional setting.
• Experience in proposing and implementing process improvements, with a focus on enhancing efficiency and resilience in an operational environment.
• Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.
• Strong managerial skills.
• Strong analytical, prioritization, organizational, and time management skills.
• Ability to be effective in a global operating environment and a matrix management organization.
• Ability to build and maintain effective working relationships with clients and counterparties.
• Excellent customer service skills with attention to detail.
• Results-oriented; ability to create and sustain a target-guided environment.

Preferred qualifications, capabilities, and skills

• Advanced Excel skills, VBA, etc.
• Strong knowledge of complex corporate actions and dividend income.
• ETF cash component expertise.

Work hours are 12:30 - 9pm.

As a Technical Security Analyst within the Global Security team, you will be responsible for managing and configuring access control, video, and intrusion systems. You will collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems. You will also provide guidance and expert knowledge to team members, ensuring all standard operating procedures are followed correctly. This role offers the opportunity to become proficient in new computer applications and systems introduced by the firm, and to adapt and grow in alignment with evolving business needs.

Job responsibilities:

• Manage and configure access control, video, and intrusion systems as directed by management.
• Collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems.
• Document and maintain system configurations, ensuring all changes are accurately tracked and implemented.
• Support calls to the Phoenix Operation Center configuration and support queue by resolving, triaging, or escalating as necessary.
• Diagnose and resolve technical issues related to hardware, software, and networking, taking ownership of incidents and providing proactive solutions for resolution.
• Monitor the health of access control, video, and intrusion systems, escalating service calls to the appropriate vendor or internal teams.
• Analyze data and reports to identify trends and issues, offering constructive recommendations and conducting weekly/monthly tasks/audits in a timely manner.
• Validate preventative maintenance and service jobs and create comprehensive reports and documentation related to configurations and system changes.
• Provide guidance and expert knowledge to team members as directed by management. Set high standards in incident management, communication, and investigatory skills and communicate technical information to both technical and non-technical stakeholders.
• Become proficient in new computer applications and systems introduced by the firm through training.
• Ensure all standard operating procedures (SOP) are followed correctly, and any changes are implemented efficiently, with the ability to adapt and grow in alignment with evolving business needs.

Required qualifications, capabilities, and skills:

• Demonstrated capacity for rapid learning and a strong dedication to professional advancement.
• Upholds a high level of integrity and dependability, with the capability to work both independently and collaboratively within a team.
• Excellent communication skills, both verbal and written, across all staffing levels within the Bank.
• Proficient in managing multiple tasks simultaneously and adept at troubleshooting issues in high-pressure situations.
• Exhibits a robust blend of technical and interpersonal skills
• Comprehensive knowledge of all Microsoft applications, including Excel, Word, Teams, Outlook, and PowerPoint

As a Client Service Analyst in the Client Service & Implementations you will be responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. You will provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.

Job Responsibilities:

• Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
• Using a client relationship management (CRM) solution, track correspondences and results.
• Respond to inquiries and problems directly from key contacts.
• Navigate systems and tools, and partner with cross-functional teams to solve client problems.
• In a team environment, offer feedback and participate in projects for process improvements.
• Ensure accurate and timely responses to maximize individual scorecard potential.
• Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
• 2 years of client relations, customer service or other related field.
• Knowledge of bankcard industry and procedures.
• Ability to understand multiple complex systems and processes.
• Knowledge of computer software systems including work processing and spreadsheets.
• Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
• Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
• Strong organizational skills with the ability to prioritize effectively to meet deadlines.

Schedule Monday-Friday 8:00am-5:00pm