Alarm Monitoring Specialist - Global Security jobs at Jpmorgan in United States, Tempe
JPMorgan Senior Threat Associate - Global Security United States, Arizona, Tempe
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As a Senior Threat Associate within Global Security, you will provide continued support to employees through partnership with other key cross-functional partners as required. You will utilize your strong technical skills to help enhance the global team's risk and controls initiatives. You will be aligned to a particular function within the Threat Management organization but will be available to support other functions based on business needs. Your primary role will be to provide support functions for escalated threat cases throughout their entire lifecycle, including information gathering, initial threat assessment, consultation of stakeholders, incorporation of mitigation strategies, continued monitoring, and regular reviews of persons of concern.
Job responsibilities
- Actively respond, manage and maintain cases of all case-types to include report writing and record retention
- Conduct witness interviews and provide assessments as required
- Provide program support for other GS/TM partners (Global Intelligence, Insider Risk)
- Serve as liaison support for cross-functional partners
- Provide case support for peer TMs as needed and based on caseload/on-call support
- Support the development of best practice documents and standard response protocols
- Utilize internal databases to execute long-term monitoring of persons of concern
- Leverage partnerships to continuously monitor persons of concern
- Support data integrity, TM case metrics, and trends analysis
Leverage technical skills (Microsoft office suite, ServiceNow, ArcGIS, Sales Force, Pega, Tableau, Power Bi, etc.) to enhance teams operational excellence
Required qualifications, capabilities, and skills
- 3+ years’ experience in a threat management, law enforcement, intelligence analysis, and/or corporate security role
- BA or BS Degree in History, Criminal Justice, Intelligence, or Political Science or equivalent years of relevant experience
- Proficiency in MS office suite
- Ability to think quickly and make decisions while under pressure
- Ability to work within a team environment and achieve buy-in from stakeholders
- Strong communication skills
- Strong organization skills
- Available to travel 10%
- Able to work extended hours to include nights, weekends, and on-call as needed
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JPMorgan Loan Origination Specialist II United States, Arizona, Tempe
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As a Closing Coordinator within Wholesale Loan Services, you will manage post-loan closing activities in collaboration with the Credit Officer, Banker, Outside Counsel, and various departments. Your primary responsibility will be to ensure the receipt of all legal loan documentation and address any legal documentation exceptions to meet the bank's required standards.
Job Responsibilities:
- Manage and maintain the teams pipeline of active legal documentation exceptions.
- Review legal loan documentation for operational feasibility, regulatory requirements, and mitigation of operational risk.
- Review operational requirements relating to legal documentation exceptions process, and policies.
- Coordinate flow of post loan closing tasks
Required Qualifications, Capabilities, and Skills:
- Strong oral and written communication skills
- Excellent attention to detail
- Ability to multi-task through the practice of strong organizational and time management skills
- Minimum of 2+ years’ experience in commercial loan products and documentation.
Preferred qualifications, capabilities, and skills:
College degree or equivalent work experience
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JPMorgan Auto Collections Specialist United States, Arizona, Tempe
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Job responsibilities
- Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
- Utilizes customer service expertise to interpret needs and deliver continuous insights.
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
- Excels both independently and collaboratively, driving team success and achieving goals.
- Follows all regulatory and departmental practices and procedures diligently.
- Takes ownership of each customer interaction while treating them with respect and responding with empathy.
- Communication, negotiation, information gathering, and decision-making skills.
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
- Ability to manage complex customer interactions using empathy, composure, and sound judgment.
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
- Ability to solve problems and effectively present and explain solutions.
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
- High school diploma or GED required.
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
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JPMorgan Global Real Estate Design Construction Senior United States, Arizona, Tempe
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As a Design & Construction - Senior Project Manager within Global Real Estate, you willbe familiar with all phases of Real Estate Project Management activities, including, but not limited to, program development, budgeting and estimating, planning and design, scheduling, knowledge of furniture systems, procurement of design and construction vendors, conflict resolution, cost negotiations, project implementation, oversight and project close-out.
You will be responsible for managing all project stakeholder members and coordinating all required activities during the course of the projects through the conceptual planning, programming, engineering, construction, furniture procurement and installation, security systems, IT structured cabling, user occupancy and final project close-out and turnover to JP Morgan Chase facilities in a timely, efficient and cost effective manner. You will monitor design and construction activities to insure that all phases of the performance of the work is done in accordance with established standards, contractual agreements, and as expeditiously and economically as possible.
This position will manage project requests relating to repositioning programs, renovating and reconfiguring office space, replacement or upgrading building infrastructure and support systems, and relocating staff. You must be able to communicate with senior GRE management and associates at all levels.
Job Responsibilities
- Demonstrate deep knowledge of the construction industry and manage projects of various scales, ranging from $50k to $100M.
- Manage and support project managers in their local market.
- Manage and are accountable for project scope, budget, and schedule.
- Monitor build progress, overseeing finance and ensuring project quality. Report and manage risks.
- Meet with clients, stakeholders and GRE leaders to report on project progress
- Instill a sense of urgency in your project teams
- Communicate exceptionally – both verbal and written
- Demonstrate proficiency in different construction contracting methods (lump sum, GMP, etc)
- Make strategic decisions and provide leadership and direction to project managers to implement those decisions
- Balance financial management responsibilities—develop budgets, monitor costs, and adhere to schedules—while ensuring timely delivery and high-quality outcomes
Required Qualifications, Capabilities and Skills:
- Bachelors or Master’s Degree and 8+ years of work experience
- Construction management experience- demonstrated ability to manage complex corporate construction jobs (high capital value, muti-phased)
- Excellent oral and written, presentation & communication skills and a self-starter who delivers exceptional project management skills
- Strong ability to work with clients at all levels of the organization
- Strong proficiency in compiling and presenting written project correspondence to executive leadership
- Experience and knowledge of business processes and procedures, applications, workflow, and planning
- Must possess strong conflict management, communication, organizational and negotiating skills
- Detailed knowledge of business services and systems and implementing corporate policies
- Strong working knowledge of full MS Office suite, with excellent financial modeling/management skills in Excel
- Availability to travel within their market as needed to visit project sites
- Ability to rent a car as needed
Preferred Qualifications, Capabilities and Skills:
- Degree preference for Construction, Engineering, Architecture or Business
Working in Real Estate or Project Management experience preferred
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JPMorgan Account Specialist II - Small Merchant Banking United States, Arizona, Tempe
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As a Specialist II in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Reading and speaking in both Spanish and English fluently is required for this role
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
Additional information
- Work Schedule: Monday, Tuesday, Wednesday, Thursday & Friday 6:00am-2:30pm; Off Saturday and Sunday
- 100% onsite (No hybrid or remote)
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JPMorgan Home Lending Client Care Specialist III United States, Arizona, Tempe
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- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
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JPMorgan Business Development Specialist - Payments United States, Arizona, Tempe
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As a Business Development Specialist within our Merchant Services team, you will be a strategic thinker, passionate about delivering payment solutions to clients. You will leverage your experience in relationship management within Payments to sell our services to both new and existing clients. This role provides an opportunity to communicate with key decision-makers at various levels and propose solutions from our payment solution portfolio. Your strong organizational skills and ability to multi-task will be crucial in this fast-paced environment.
Job Responsibilities
- Selling payment solutions services to both new and existing clients through both inbound and outbound communication
- Qualifying both cold & warm sales leads through making 40 - 50 outbound calls per day
- Communicating both verbally and in writing with key decision-makers at a variety of levels (Small to Mid-size business owners, CEOs, etc.) to evaluate needs and propose solutions from our payment solution portfolio in a short sales cycle with a high velocity of leads
- Staying abreast of company's products, solutions and services to aid in product development based on client needs
- Maintaining a sales pipeline with detailed and accurate electronic records and other administrative duties as required
- Delivering excellent follow up proactively and on time / as promised to ensure the highest levels of customer satisfaction both pre and post-sale
- Operate between multiple software and platforms to deliver the optimal solution based on client needs
Required qualifications, capabilities and skills
- 2 plus years of sales experience and/or Bachelor/Associate degree
- Strong tele-sales ability, written communication, and interpersonal skills
- Strong organizational skills, ability to multi task and function successfully in a fast-paced environment
- Focused and detail-oriented
- Computer literate, familiar with Microsoft Office and Excel Good work ethic/positive attitude and easy to get along / work with
Preferred qualifications, capabilities, and skills
- Merchant Services or Banking Industry experience
- Bilingual Spanish
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As a Senior Threat Associate within Global Security, you will provide continued support to employees through partnership with other key cross-functional partners as required. You will utilize your strong technical skills to help enhance the global team's risk and controls initiatives. You will be aligned to a particular function within the Threat Management organization but will be available to support other functions based on business needs. Your primary role will be to provide support functions for escalated threat cases throughout their entire lifecycle, including information gathering, initial threat assessment, consultation of stakeholders, incorporation of mitigation strategies, continued monitoring, and regular reviews of persons of concern.
Job responsibilities
- Actively respond, manage and maintain cases of all case-types to include report writing and record retention
- Conduct witness interviews and provide assessments as required
- Provide program support for other GS/TM partners (Global Intelligence, Insider Risk)
- Serve as liaison support for cross-functional partners
- Provide case support for peer TMs as needed and based on caseload/on-call support
- Support the development of best practice documents and standard response protocols
- Utilize internal databases to execute long-term monitoring of persons of concern
- Leverage partnerships to continuously monitor persons of concern
- Support data integrity, TM case metrics, and trends analysis
Leverage technical skills (Microsoft office suite, ServiceNow, ArcGIS, Sales Force, Pega, Tableau, Power Bi, etc.) to enhance teams operational excellence
Required qualifications, capabilities, and skills
- 3+ years’ experience in a threat management, law enforcement, intelligence analysis, and/or corporate security role
- BA or BS Degree in History, Criminal Justice, Intelligence, or Political Science or equivalent years of relevant experience
- Proficiency in MS office suite
- Ability to think quickly and make decisions while under pressure
- Ability to work within a team environment and achieve buy-in from stakeholders
- Strong communication skills
- Strong organization skills
- Available to travel 10%
- Able to work extended hours to include nights, weekends, and on-call as needed
These jobs might be a good fit
