Account Specialist Ii - Small Merchant Banking jobs at Jpmorgan in United States, Tempe

As a Closing Coordinator within Wholesale Loan Services, you will manage post-loan closing activities in collaboration with the Credit Officer, Banker, Outside Counsel, and various departments. Your primary responsibility will be to ensure the receipt of all legal loan documentation and address any legal documentation exceptions to meet the bank's required standards.

Job Responsibilities:

• Manage and maintain the teams pipeline of active legal documentation exceptions.
• Review legal loan documentation for operational feasibility, regulatory requirements, and mitigation of operational risk.
• Review operational requirements relating to legal documentation exceptions process, and policies.
• Coordinate flow of post loan closing tasks

Required Qualifications, Capabilities, and Skills:

• Strong oral and written communication skills
• Excellent attention to detail
• Ability to multi-task through the practice of strong organizational and time management skills
• Minimum of 2+ years’ experience in commercial loan products and documentation.

Preferred qualifications, capabilities, and skills:

• College degree or equivalent work experience

Step into the role of a Client Service Associate within our Commercial Bank and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JP Morgan Chase. With opportunities for career growth and community involvement, join our diverse and innovative global organization to make a meaningful impact in the ever-evolving world of commercial banking.

As a Client Service Associate within our Commercial Bank, you will play a pivotal role in managing relationships with our clients. Your role will involve resolving client requests and providing comprehensive support for our complex treasury and cash management products and services. With a keen eye for continuous improvement, you will apply innovation and design thinking techniques to enhance the efficiency and resilience of our operating platform. Your role will require you to establish productive relationships with internal stakeholders, leveraging your ability to influence and persuade to drive mutually beneficial outcomes. You will also be expected to demonstrate your data and tech literacy, partnering with Technology and the Business to implement new technology that creates a competitive advantage.

Job Responsibilities

• Manage client relationships, addressing issues that arise with our treasury and cash management products and services, ensuring client satisfaction and retention.
• Apply innovative techniques to enhance the efficiency and resilience of our operating platform, contributing to the continuous improvement of our services.
• Establish and maintain productive relationships with internal stakeholders, to drive mutually beneficial outcomes and adjusting approach based on needs and circumstances.
• Leverage data and tech literacy to collaborate with Technology and Business teams, assisting in the implementation of new technology to create a competitive advantage.
• Participate in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties, ensuring project objectives are met.

Required qualifications, capabilities and skills

• Minimum of 2 years of experience or equivalent expertise in managing client relationships and/or internal stakeholders
• Demonstrated experience in applying innovative techniques for process improvement, with a focus on enhancing operational efficiency and resilience.
• Proven ability to establish and maintain productive relationships with internal stakeholders, with a track record of driving mutually beneficial outcomes.
• Experience in leveraging data and tech literacy to collaborate with Technology and Business teams, particularly in the implementation of new technology.
• Experience in managing projects, including planning, execution, and addressing concerns with sponsors and impacted parties.
• Advanced analytical and problem solving skills, with the ability to assess situations and develop effective solutions
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with a focus on reviewing Data, reports, and creating presentations to support client service activities

Preferred qualifications, capabilities and skills

• Mentor team members to enhance their skills and foster a collaborative service environment.
• Engage in strategic planning to align client services with organizational goals and client needs.
• Collaborate with cross-functional teams to ensure seamless client service operations
• Build and maintain strong client relationships to support long-term business success.
• Experience in managing projects, including planning, execution, and addressing concerns with sponsors and impacted parties
• Bachelor’s degree and/or equivalent work experience

Job Summary:

As an Implementations Manager in the Merchant Services Large Enterprise Onboarding Team, you will spearhead client implementations and support strategic, high-profile merchants. You will build strong relationships with clients and collaborate with teams across the organization to onboard new and existing clients. Your role is crucial in driving consistency in execution, improving client experiences, and enhancing operational effectiveness.

Job Responsibilities:

• Spearhead client implementations, working proactively with Business Development and Relationship Management.
• Apply project management principles to support projects, ensuring clear communication with management and stakeholders.
• Lead client and internal calls, develop and execute project plans, track deliverables, and hold task owners accountable.
• Produce and deliver comprehensive project communication materials, including escalations, status updates, and detailed reports.
• Champion operational excellence by identifying and resolving gaps to elevate the overall client experience.
• Proactively identify, escalate, and resolve issues to maintain smooth operation and communication.
• Accelerate change initiatives by enhancing user and client experiences, driving automation, and improving efficiency.
• Cultivate a collaborative, diverse, and inclusive team culture that empowers collective success.
• Drive the refinement of department procedures and processes by proactively identifying and addressing inefficiencies.
• Actively engage in recurring team meetings and training sessions to keep the team updated on industry trends and best practices.

Required Qualifications, Capabilities, and Skills:

• Expertise in managing complex systems and processes, particularly in payment processing platforms.
• Strong knowledge of Merchant Services, including operational controls and risk mitigation.
• Proficiency in AI/LLM, process engineering, and reporting tools such as Excel, Tableau, and SharePoint.
• Skilled in project management principles and communication with stakeholders.
• Ability to solve problems and de-escalate issues effectively.
• Excellent communication skills for providing clear updates to management.
• Ability to thrive in fast-paced, deadline-driven environments.

Preferred Qualifications, Capabilities, and Skills:

• Proficiency in diagnosing complex application, data, and network issues.
• Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub.
• Strong analytical and strategic thinking skills.
• Ability to drive change initiatives and improve operational efficiency.

Job responsibilities:

• Advise bankers on structuring, originating, servicing and documenting a variety of types of commercial real estate financing transactions, nationally;
• Advise the business on client related issues – including reputational, KYC and AML issues – and support other risk identification and mitigation matters (legal and other);
• Provide legal interpretations of regulations and state and federal laws, and guidance on their applicability to the CRE businesses;
• Participate in team projects on regulatory and other matters, as well as new products and services management;
• Prepare and update standard forms and procedures and manage external counsel relationships;
• Provide training for bankers and other functional partners; and
• Escalate issues within the legal department as appropriate and partner with risk, controls, compliance and other functions across JPMCB on risk and control, and other operational, matters.

Required qualifications, capabilities, and skills:

• Five years minimum of experience at a law firm and/or in-house legal department;
• Knowledge of the legal and regulatory requirements related to commercial real estate financing and servicing and related businesses with transferrable skills/knowledge;
• Ability to prioritize work in a fast-moving environment, manage a large number of issues at one time, and interact with senior and executive management;
• Ability to understand business needs and develop/leverage collaborative relationships with internal partners across the supported businesses, the broader legal department and external stakeholders;
• Ability to maintain a collaborative team culture;
• Excellent verbal and written communications skills; and
• Licensed to practice law and a member in good standing in NY, IL or TX, or otherwise in compliance with the in-house counsel registration rules in such state.

Preferred qualifications, capabilities, and skills:

• Eight (8) plus years of commercial real estate financing transactional experience;
• Demonstrated strategic problem solving and project management skills, judgment and character; and
• Participation in team initiatives and strategies that promote growth and continuous learning.

As a Specialist II in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

• Work Schedule: Monday, Tuesday, Wednesday, Thursday & Friday 6:00am-2:30pm; Off Saturday and Sunday
• 100% onsite (No hybrid or remote)