Technology Support Ii - Linux/oracle jobs at Jpmorgan in United States, Tampa

Job Description

Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude

Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures

Job responsibilities

• Develop a community outreach and engagement program that builds community relationships with proven ability to make business development calls (70% external, 30% internal)
• Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way, and complimenting the curriculum with local programing and events to host in branches
• Build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch
• Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
• Report results based on event surveys to inform national community teams on opportunities for improvement
• Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events
• Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership

Required qualifications, capabilities, and skills

• Proven leadership experience with ability to influence across the firm and in the community

• Heavily organized and with strong event coordination and project management skills

• Ability to build strong relationships with clients, peers, partners and contacts
• Executive presence with strong presentation skills in small and large / public group settings
• Self-starter with a proactive approach, strong time management and prioritization skills and a passionate, authentic, and bold team player
• Strong analytical, strategic and independent problem-solving skills
• Proven ability to discover needs and connects clients and business owners to the right resources

Preferred qualifications, capabilities, and skills

• Bilingual language preferred

Dodd Frank and SAFE Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position will require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx

In addition to the NMLS/TILA screening requirements, this role will be required to comply with JPMC Employment and Engagement of Minors Standard. In accordance with this standard, an annual enhanced criminal screening will be required.

As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice. You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management.

Job Responsibilities

• Acquire, manage, and retain a portfolio of 70 – 90 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio
• Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships. Regularly review processes and strategies with manager, making adjustments as needed
• Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
• Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
• Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements

capabilities, and skills

• Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience
• General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market
• Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners
• Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to escalate or handle independently
• Determine and balance priorities on a daily basis to achieve business objectives with demonstrated ability to own problems on clients’ behalf and follow through with commitment
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

capabilities, and skills

• Bachelor’s degree in Finance or related field or equivalent work experience
• Strong current business network

As a Technology Operational Risk Vice President within the Compliance, Conduct and Operational Risk Technology & Cyber organization, you will lead large, complex programs and oversee AI/ML systems. You will evaluate technology practices for operational challenges and cybersecurity-related concerns, identifying potential risks, and evaluating existing risks on a global scale. Your proven ability to promote business results with your insights will be crucial, as you will be working with a wide range of technology, risk stakeholders, and functional teams. Leveraging your experience in AI/ML, engineering, software development and cyber operations, you will identify risks within the technology stack or organization that could lead to operating disruption, compliance or security issues. Besides developing and executing an oversight plan, you will also build and maintain credible relationships with first-line stakeholders.

Job Responsibilities

• Oversee operational risk of the Engineering organization developing platforms for AI/ML and Data serving
• Drive the thematic analysis of existing risks, internal / external events relating to AI/ML
• Participate and challenge first line technology and cyber risk mitigation strategies and overall execution in their development of AI/ML use cases
• Assess risk of AI/ML use for technology and cyber purposes
• Collaborate with Operational Risk Officers across Corporate Functions in AI/ML risk oversight activities

Required qualifications, capabilities, and skills

• Minimum 10 years of experience in a technology role
• Strong background in AI/ML and the technology used to build AI/ML solutions
• Strong understanding of Technology and Cyber assessment of technology systems
• Strong understanding of the Technology and Cyber threat landscape for AI/ML and associated mitigations
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in the Payments Solutions Center group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. In this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and API based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completed

Job responsibilities

• Ability to work a daytime shift that would include potentially one or more weekend day
• Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries
• Proactively connect with clients and internal partners to address processing errors or in support of platform changes
• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy
• Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Experience with customer service
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

• Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance

Preferred qualifications, capabilities, and skills

• Experience in Technical Support
• Ability to take an analytical approach and resolve complex problem-solving skills
• Ability to translate complex technical information into simple terms
• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework

As a Technology Operational Risk Management Lead within the Compliance Conduct and Operational Risk (CCOR) Tech & Cyber team, you will be responsible for the successful implementation and execution of the CCOR Tech & Cyber framework within JP Morgan. You will provide 2Line of Defense challenge and oversight to our technology and cybersecurity partners. To be successful in this role, you will need to be a multi-disciplined forward-looking technologist and risk manager with a diverse background and experiences in several cyber security and technology operations and the development of corresponding control systems.

You must possess subject matter expertise in the technology processes or domains that support the Securities Services business and perform independent risk assessments on specific technologies either used or proposed to support this Line of Business (LOB). Additionally, you will proactively identify areas of emerging technologies that introduce operational risk and have a good understanding of third party risks as applied to the technology used.

Job Responsibilities

• Perform oversight of operational risks through targeted assessments of global and regional technology/ cyber security processes for the Securities Services Technology organization
• Participate in assessment of emerging risks as part of Securities Services strategic business risk reviews, analysis of regulatory and market developments, New Business Initiative Approvals and review of external operational risk events
• Stay abreast of current technology trends, vulnerabilities, and emerging technologies.
• Engage with Securities Services technology teams to gain full understanding of the technology and control environment that support this business
• Understand third party risks as related to specific technology area of expertise.
• Work with appropriate technology areas to identify potentially elevated risk concentrations globally and perform assessments of the corresponding inherent risks and mitigating controls. Recommend any adjustments required to meet JPMC policy, regulatory requirements, and industry best practices.
• Participate in key technology governance forums.

Required qualifications, capabilities, and skills

• 5+ yearsof proven experience in technology development, engineering or technical architecture supporting the Securities Services business in the financial services market
• Working knowledge/experience in cloud development principles and practices
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Demonstrated verbal and written communication skills and excellent analytical skills
• Ability to understand complex technical systems and the business processes they support and synthesize the corresponding risks and controls and recommend adjustments if required.
• Proven track record of taking ideas forward without supervision and challenging others, where appropriate
• Strong organizational, project management, and multi-tasking skills with demonstrated ability to manage expectations and deliver results with limited supervision
• BS/BA degree in computer science or equivalent experience.