Business Relationship Manager - Officer jobs at Jpmorgan in United States, Shreveport

As a Surveillance Lead, supporting the Compliance, Conduct and Operational Risk (CCOR) organization, you will work on daily reviews of alerted communications to identify potential issues and escalate such issues as applicable. You will leverage your knowledge of financial services and/or legal/regulatory background to find potential market conduct risks, reputational risks, or other compliances risks. You need to be intellectually curious and have a passion for connecting the dots, then you would have the preferred skillset for this role. JP Morgan’s global surveillance program monitors electronic written and voice communications to detect various forms of market misconduct or other potential conduct issues.

Job responsibilities

• Conduct lexicon-based reviews, certain targeted reviews, and ad hoc reviews of employee electronic communications (e.g. emails, Bloomberg chats, etc) and voice communications
• Review and analyze communications and related information to identify potential compliance issues relating to market conduct risks, reputational risks, or other compliance risks
• Interact with Line of Business Compliance and other internal teams to appropriately escalate potential compliance issues
• Develop and enhance surveillance review processes and procedures

Required qualifications, capabilities, and skills

• Bachelor's Degree
• 3+ years of Compliance, Surveillance or Risk related experience in a financial services environment or similar legal/regulatory experience
• Strong written communication, verbal communication, and presentation skills
• Excellent analytical skills and strong attention to detail
• Investigative instincts and background/experience in reviewing communications
• Strong knowledge of financial markets and products including terminology
• Demonstrated ability to handle multiple tasks in a fast-paced environment
• Ability to effectively partner with key stakeholders and technology partners

Preferred qualifications, capabilities, and skills

• Juris Doctor (JD) degree
• Experience with communications surveillance tools (Connected Archive), Actimize Case Manager, Excel, and SharePoint a plus
• Fluency in languages other than English

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, equity, inclusion, and respect
• Expand the capabilities and adoption of the modern API gateway for external and internal Payments Web APIs
• High attention to non-functional requirements to ensure stability, security and scalability of the API infrastructure
• Active participation in highly energy global agile team

Required qualifications, capabilities, and skills

• Formal training or certification on API Management Platform concepts and proficient advanced experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Professional experience in API management technology e.g APIGEE, Kong, Mulesoft
• Strong understand of OpenAPI Specification (OAS) for RESTful APIs

• AWS (ECS, EKS, MKS)
• Kong API Gateway
• Experience with Performance and Soak Testing
• Golang programming language
• Lua programming language

As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice. You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management.

Job Responsibilities

• Acquire, manage, and retain a portfolio of 70 – 90 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio
• Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships. Regularly review processes and strategies with manager, making adjustments as needed
• Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
• Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
• Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements

capabilities, and skills

• Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience
• General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market
• Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners
• Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to escalate or handle independently
• Determine and balance priorities on a daily basis to achieve business objectives with demonstrated ability to own problems on clients’ behalf and follow through with commitment
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

capabilities, and skills

• Bachelor’s degree in Finance or related field or equivalent work experience
• Strong current business network