Technology Category Manager - Global Supplier Services jobs at Jpmorgan in United States, Plano

As a Relationship Manager within Merchant Services, you will be primarily responsible for a select portfolio of Middle Market clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities:

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities and skills:

• 8 + years of experience within a strategic relationship management role, business development role; or technology related experience with
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Experience and comfort level working with C-suite level client stakeholders
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across cultures with internal teams and external clients
• Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills
• Travel required-25%

Preferred qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience; MBA desired
• Expertise in specialized industries such as, with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry is a plus

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and demonstrated applied experience
• Extensive experience of using common Android libraries such as Jetpack Compose and Kotlin Coroutines
• Practical knowledge of Android Platform Security best practices
• Experience of building reusable libraries, components and APIs
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Proficiency in backend development languages such as Java or Python, with the ability to design and implement robust server-side logic
• Hands-on experience with database development and management
• Practical experience in backend cloud development and maintenance using platforms such as AWS, Kubernetes, or Cloud Foundry, including deploying, scaling, and monitoring cloud-based applications

Job Description:

As a Data Engineer - Databricks in our Digital Intelligence team, you will play a crucial role in designing, developing, and maintaining scalable data processing solutions using Databricks, Python, and AWS. You will collaborate with cross-functional teams to deliver high-quality data solutions that support our business objectives.

Job Responsibilities:

• Execute software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Create secure and high-quality production code and maintain algorithms that run synchronously with appropriate systems.
• Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems.
• Proactively identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture.
• Contribute to software engineering communities of practice and events that explore new and emerging technologies.
• Provide guidance to the immediate team of software engineers on daily tasks and activities.
• Set the overall guidance and expectations for team output, practices, and collaboration.
• Anticipate dependencies with other teams to deliver products and applications in line with business requirements.
• Manage stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Formal training or certification on software engineering concepts and applied experience.
• Hands-on experience in data mapping, data architecture, and data modeling on Databricks.
• Extensive experience in AWS, design, implementation, and maintenance of data pipelines using Python, PySpark on Databricks.
• Proficient in Python and PySpark, able to write and execute complex queries to perform curation and build views required by end users (single and multi-dimensional).
• Strong understanding of front-end and back-end technologies, with a focus on creating seamless user experiences.
• Extensive experience in Databricks data engineering, data warehousing concepts, ETL processes (Job Runs, Data Ingestion and Delta Live Tables, Spark Streaming).
• Experienced in standing up and maintaining EC2/ECS instances, S3, Glue, and Lambda services.
• Experience in building Notebooks with complex code structures and debugging failed jobs.
• Proven experience in performance and tuning to ensure jobs are running at optimal levels and no performance bottleneck.
• Proven ability to deliver high-quality features into production systems in a rapid-paced, iterative development environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience with machine learning and data science workflows.
• Familiarity with data visualization tools and techniques.
• Knowledge of data governance and security best practices.
• Experience in carrying out data analysis to support business insights.

Job Responsibilities:

• Cultivates cross sell business opportunities within the portfolio by aligning with RM teams and the Banker and Treasury team to achieve individual sales goals
• Serves as a trusted advisor and client advocate, leveraging core knowledge, to recommend and promote banking and payment processing solutions to clients to ensure a seamless client experience across JP Morgan
• Creates strategic dialogues around key client-centric issues, incorporating best practices, benchmarking, opportunity quantification and solution positioning
• Build template-driven business case quantification for clients in support of payment solutions
• Completes analysis to competitively identify and price JP Morgan products and services for profitability
• Demonstrates ability to communicate effectively both verbally and in writing with key decision-makers at a variety of levels (C-level executives) to evaluate needs, propose solutions from our suite of merchant services products
• Partners with internal product stakeholders when representing the client perspective in the development/evolution of complex products and solutions-- works with internal partners to ensure successful implementation and product ramp-up
• Lead complex contract renegotiations
• Makes recommendations on new products and services dependent on client input and general industry observations

• Protects the firm by following sound risk management protocols and adhering to regulatory requirements. Works directly with Credit, Risk, and Quality Control to adhere to Anti-Money Laundering/Know Your Customer regulations

Required Qualifications, Skills and Capabilities:

• Possesses a minimum of 8+ years of related sales and relationship management experience
• Strong knowledge of the merchant services industry, products and services
• Excellent communication skills with individuals at all levels, internally and externally
• Ability to build relationships with clients and internal partners and influence others to achieve desired outcomes
• Uses sound judgment to offer comprehensive and customized solutions that best meet client needs; able to identify and recommend appropriate alternatives when traditional solutions do not apply
• Ability to balance needs of clients with associated risks and interests of the firm
• Establishes and consistently uses a disciplined process to manage time; uses time strategically to accomplish business objectives
• Knowledge of diverse types of businesses, industries, markets, financial and economic concepts
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

FEDERAL DEPOSIT INSURANCE ACT:

As a Senior Associate Recruiter in Private Banking, you will ensure your clients are best positioned to attract, source and recruit top talent, both internally and externally. Your primary responsibilities include staffing the business with quality hires, providing strategic talent acquisition solutions and proactive pipelining for future needs. As a segment subject matter expert, you will manage the end to end recruitment lifecycle for roles within your segment.

Job Responsibilities

• Qualify new requisitions, ensuring information is accurate and job descriptions align with global guidance
• Lead requirement intake calls with hiring managers and offer guidance on the recruitment processes, controls and policies
• Proactively map talent, create, add to, and manage candidate talent pools and operate as a specialist within your market
• Source and pipeline qualified candidates through a wide variety of channels, supported by your aligned sourcing partner when required
• Evaluate (screen), interview and present qualified candidates to hiring managers
• Partner with the interview scheduling team to arrange candidate interviews with hiring teams
• Provide a positive candidate experience with frequent and timely communication throughout the recruitment process; share manager feedback and appropriately disposition candidates in real time
• Act as a subject matter expert, influencing decision making and effectively manage hiring manager and candidate expectations
• Conduct pre-offer candidate calls and take ownership of offer negotiation and management
• Liaise with hiring managers, human resources, and compensation partners to ensure appropriate offer approvals are in place
• Present to and update senior client groups on recruiting activity and manage escalations effectively

Required qualifications, capabilities, and skills

• 5+ years of experience working within a recruiter role either in-house or within a talent acquisition agency
• Experience sourcing and pipelining talent
• Demonstrate excellent client management skills
• Demonstrated ability to build relationships and deliver a first class candidate experience
• Excellent communication skills both written and verbal
• Demonstrated ability to present recruiting activity to senior clients when required
• Demonstrated ability to manage client expectations and escalations where appropriate
• Good prioritization and organizational skills with the ability to multi-task
• Demonstrated ability to work independently and as part of a wider team

As an Applied AI/ML Vice President within our dynamic team, you will utilize your quantitative, data science, and analytical skills to tackle complex problems. Your role will involve collaborating with various teams to design, develop, evaluate, and execute data science and analytical solutions, all while maintaining a deep functional understanding of the business problem at hand. Your responsibilities will also include data wrangling, data analysis, and modeling, which encompasses model selection and the creation of swift, applicable modeling solutions.

Job responsibilities

• Engaging with stakeholders and understanding business requirements,
• Developing AI/ML solutions to address impactful business needs,
• Working with other team members to productionize end-to-end AI/ML solutions,
• Engaging in research and development of innovative relevant solutions,
• Coaching other AI/ML team members towards both personal and professional success,
• Collaborating with other teams across the firm to attain the mission and vision of the team and the firm

Required qualifications, capabilities, and skills

• Advanced degree in analytical field (e.g., Data Science, Computer Science, Engineering, Applied Mathematics, Statistics, Data Analysis, Operations Research)
• Experience in the application of AI/ML to a relevant field
• Demonstrated practical experience in machine learning techniques, supervised, unsupervised, and semi-supervised.
• Strong experience in natural language processing (NLP) and its applications.
• Solid coding level in programming languages, like Python, R, and C++, with experience in leveraging available libraries, like Tensorflow, Keras, Pytorch, Scikit-learn, or others, to dedicated projects.
• Previous experience in working on Spark, Hive, and SQL,

Preferred qualifications, capabilities, and skills

• Financial service background
• PhD in one of the above disciplines with minimum 3 years of relevant experience or Master in one of the above disciplines with minimum 5 years of relevant work experience