Securities Services Operations - Transformation jobs at Jpmorgan in United States, Plano

As a Vice President on the Payments Revenue Management-Merchant Services Strategy team, you will work to solve large scale, cross-functional problems impacting product, sales and client experience. You will use available statistical, financial, process and project management tools to help frame initiatives and concepts. You will be responsible to articulate the strategy / approach, managing large meetings, tracking open items, and ensuring follow up.

Job Responsibilities

• Support development of strategic frameworks for the commercialization of new products and revenue optimization of existing products
• Interface with leadership in sales, product, service, implementation, finance and revenue management to identify revenue growth guidelines and opportunities
• Work with product, finance and data analytics to develop on-going reporting that will articulate costs and benefits of proposed changes
• Recommend and implement changes to simplify pricing and billing practices

Required Qualifications, Capabilities and Skills

• BA/BS in Management, Marketing, Finance, Economics or a related discipline.
• Intermediate to advanced level skills in Excel, PowerPoint and SharePoint
• 7+ years of experience in an analytical function with additional experience in one or more of the following areas: Product Management, Sales, and Treasury Management
• 7+ years of relevant experience in the financial services industry
• Proficient knowledge of control and risk management concepts
• Well-developed interpersonal, organizational, analytical, problem-solving, project management and verbal and written communication skills
• This position will require limited travel

Preferred Qualifications, Capabilities and Skills

• MBA
• 3+ years in Sales or Product Management related to Merchant Services
• Pricing and Billing experience

Job responsibilities

• Leads technology and process implementations to achieve functional technology objectives
• Demonstrates expertise in site reliability principles and balances features, efficiency, and stability.
• Effectively negotiates with peers and executive partners to ensure optimal outcomes for all.
• Drives the adoption of site reliability practices throughout the organization.
• Ensures teams demonstrate site reliability best practices, empirically proven through stability and reliability metrics.
• Drives a culture of continual improvement and solicits real-time feedback to enhance the customer experience.
• Delivers technical solutions that can be leveraged across multiple businesses and domains
• Provides personalized coaching for entry to mid-level team members.
• Ensures team documents and shares knowledge and innovations via internal forums, communities of practice, guilds, and conferences.
• Employs AI-driven solutions to streamline processes and enhance operational efficiency.
• Leverages AI tools to enhance operational effectiveness and automate processes, ensuring high-quality customer service.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience developing or leading cross-functional teams of technologists
• Experience with hiring, developing, and recognizing talent
• Experience leading a product as a Product Owner or Product Manager
• Practical cloud native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
• Provides personalized coaching for entry to mid-level team members.
• Ensures team documents and shares knowledge and innovations via internal forums, communities of practice, guilds, and conferences.

Preferred qualifications, capabilities, and skills

• Demonstrates an understanding of the fine balance between features, efficiency, and stability.
• Active experience or deep curiosity in applying AI to operations—such as LLM-based copilots, anomaly detection, automated runbooks, autonomous agents (e.g. CrewAI, LangGraph), or Retrieval-Augmented Generation (RAG) workflows for support.

• AWS Certifications
• Deep understanding of APIs, Transactional data, and working within a service as a product framework .
• Experience working in financial services, acquisition, digital products, online and mobile platforms, etc.
• Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery.
• Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.
  

As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
• Evolves and debug critical components of applications and platforms
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
• Makes significant contributions to JPMorgan Chase’s site reliability community via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience in coding in Java
• Certification in AWS – Practitioner
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to communicate data-based solutions with complex reporting and visualization methods
• Recognized as an active contributor of the engineering community
• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy
• Ability to anticipate, identify, and troubleshoot defects found during testing
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Preferred qualifications, capabilities, and skills

• Certification in AWS – Solutions Architect
• Creating Release Management Solutions
• Creating Incident Management Solutions

As a Principal Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking, you work with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. You will ensure those NFRs are accounted for in your products’ design and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders and implemented in production.

Job responsibilities

• Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
• Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
• Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
• Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
• Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
• Evolves and debug critical components of applications and platforms
• Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth
• Makes significant contributions to JPMorgan Chase’s site reliability community via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience in coding in Java
• Certification in AWS – Practitioner
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to communicate data-based solutions with complex reporting and visualization methods
• Recognized as an active contributor of the engineering community
• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy
• Ability to anticipate, identify, and troubleshoot defects found during testing
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Preferred qualifications, capabilities, and skills

• Certification in AWS – Solutions Architect
• Creating Release Management Solutions
• Creating Incident Management Solutions

As a Business Development Manager in Merchant Services, you will be responsible for driving growth and expansion of our merchant services offerings by identifying new business opportunities, building strong relationships, and delivering tailored solutions that meet their unique merchant service needs.

Key Responsibilities:

• Identify and Develop Opportunities
• Working closely with the Commercial Banking coverage team, you will proactively identify and pursue new business opportunities within a defined territory
• Develop and maintain a robust pipeline of prospective government clients
• Develop and implement effective sales strategies tailored to the government sector to achieve assigned revenue targets. Collaborate with cross-functional teams to ensure seamless delivery of services and solutions.
• Develop and maintain strong collaborative relationships with Treasury Services (TS) and banking partners to enhance the delivery of comprehensive merchant services solutions; leverage these partnerships to identify joint business opportunities, streamline service offerings, and ensure a cohesive approach to meeting client needs
• Stay informed about industry trends, regulatory changes, and emerging technologies in payment processing for the government sector; use this knowledge to build business development strategies and identify areas for growth
• Prepare and present compelling proposals, RFP’s and presentations to clients.
• Clearly articulate the value proposition of our merchant services solutions
• Work closely with internal teams, including product development, marketing, and customer support, to ensure client satisfaction and successful implementation of services
• Track and report on key performance indicators (KPIs) related to business development activities in the government sector
• Use data-driven insights to refine strategies and improve outcomes

Required Qualifications and Skills:

• Bachelor's degree in Business, Finance, Public Administration, or equivalent work-related experience
• Proven track record of success in business development and exceeding sales goals
• Strong understanding of payment processing solutions and merchant services products
• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain strong relationships and partnerships with internal and external partners
• Strategic thinker with the ability to identify and capitalize on market opportunities
• Self-motivated and results-oriented, with a strong drive to achieve and exceed assigned revenue targets

Preferred Qualifications:

• Experience working with government agencies and understanding their unique payment processing needs
• Familiarity with government procurement processes and regulations
• Strong analytical skills and the ability to use data to drive decision-making