Client Service Account Manager - Healthcare Payments Vice President jobs at Jpmorgan in United States, Philadelphia

As a Internal Audit Manager within the Cloud Infrastructure team, you will specialize in providing Cloud audit coverage. You will also be responsible for planning and managing Audits, partnering with auditors in other business areas to test infrastructure risk and control assessments which will give you an opportunity to work with various technologies including Cloud, Operating Systems, Databases, and Network Components

Job Responsibilities

• Support the subject matter expert Cloud audit capabilities within the department
• Manage end-to-end Audits in a risk focused manner and to a high standard in accordance with department and professional standards
• Engage and communication with stakeholders relating to the audit scope, risks and issues
• Evaluate, test and report on the adequacy and effectiveness of the control environment
• Analyze Risks and proactively identify the root-cause of issues with a view to providing recommendations for improvement where weaknesses are identified
• Finalize Audit findings and use judgment to provide an overall opinion on the control environment
• Communicate Audit results and issues, both verbally and in writing, to Audit management and senior stakeholders
• Implement and execute an effective program of Continuous Auditing for assigned areas including monitoring of key metrics to identify control issues and adverse trends in the control environment and keeping abreast of key initiatives and pertinent industry and regulatory developments
• Establish and maintain key relationships with stakeholders and colleagues, establishing a culture of engagement while adding value, effective teamwork and innovative thinking
• Identify potential automation opportunities and formulate requests in a timely manner for the development of audit software to benefit the Audit process

Required Qualifications, Capabilities and Skills

• Extensive Technology, Audit, or Risk experience
• Bachelor's degree in Technology or related field
• Experience working with and auditing cloud technologies (AWS, Google and Azure)
• Knowledge of Software-as-a-Service products including auditing of Microsoft 365
• Recognized system security certification (CISA, CISM, CISSP etc.)
• Recognized cloud security certification (CCSP, CCSK, AWS certifications etc)
• Experience with Technology Infrastructure Risk and Controls, including administration of Cloud, Network, O/S (Windows or LINUX/UNIX) and Database,
• Knowledge of technology controls, infrastructure technology, technology governance and assessments, various infrastructure tools & platforms

Job responsibilities

• Lead the solutioning and provide tailored project charters to assigned clients, taking into account the complexity, technology stack, client objectives, and desired outcomes.
• Exhibits a consultative approach with clients and works to deeply understand current to future state with product implementation experience
• Serves as a subject matter expert on healthcare commercial receivables products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Focused on organization in fast-paced environment with ability to manage multiple projects/deliverables simultaneously
• Build and maintain strong relationships with key internal partners in Banking, Treasury, Client Solutions, Operations and Product Management
• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions

• Identifies and defines development requirements for product design enhancements based on client feedback

Required qualifications, capabilities, and skills

• 5+ years of experience within healthcare revenue cycle, financial services, banking and treasury experience or a combination of these areas.
• Ability to clearly communicate, partner and influence internal partners, external partners, and clients - leading stakeholders to a common goal
• Excellent time management, communication, organizational, and planning skills, with the ability to thrive in a fast-paced, dynamic, client-facing environment.
• Demonstrates critical thinking abilities across a multitude of scenarios
• Ability to quickly learn and understand J.P. Morgan Healthcare Payments commercial receivables products and articulate best practices to maximize the value of our solutions

• Passion for learning new operating models, technologies, and healthcare industry trends

• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning

• Experience working with clients in a technology field and interfacing with engineers

Preferred qualifications

• Bachelor’s Degree

• Passion for learning new operating models, technologies, and healthcare industry trends

• Strong analytical skills with the ability to understand multiple system integrations

As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.

Job responsibilities

• Shares the value of Chase Private Client with clients that may be eligible
• Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
• Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
• Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Adheres to policies, procedures, and regulatory banking requirements

Required qualifications, capabilities, and skills

• Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
• 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
• Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
• Compliance with Dodd Frank/Truth in Lending Act*
• High school degree, GED, or foreign equivalent
• Adherence to policies, procedures, and regulatory banking requirements
• Ability to work branch hours, including weekends and some evenings

Preferred qualifications, capabilities, and skills

• Excellent communication skills
• College degree or military equivalent
• Experience cultivating relationships with affluent clients
• Strong team orientation with a commitment of long-term career with the firm

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

Job Responsibilities

• Works with Business Relationship Managers with the development of new profitable Cash Management business while maintaining and growing the existing portfolio, via the phone
• Leverages core knowledge to recommend and promote Cash Management solutions to clients and prospects while working within the risk parameters that protect the bank
• Conveys a professional, knowledgeable and confident demeanor over the phone
• Regarded as the subject matter expert on Chase Business Online and One Card with Rewards. Performs onboarding of clients with professionalism and skill
• Builds collaborative internal relationships to develop and foster partnerships with assigned relationship managers, Area Managers, Market Managers, Divisional Directors and cross functional partners. Actively participates in partner meetings and communicates key Cash Management messages timely and accurately
• Manages customer expectations by communicating upfront timelines and deliverables. Partners with the client to ensure a successful implementation of Cash Management products
• Protects the firm by applying sound risk management protocols and adhering to regulatory requirements; Takes ownership of escalated Cash Management client issues and leverages the appropriate resources to champion results

Required qualifications, capabilities, and skills

• One year experience in Cash Management/Treasury Services or related business experience
• General knowledge of Cash Management products/solutions
• Bachelor’s Degree in Finance or related field
• Relationship Building – Ability to build relationships with clients and internal partners via the phone. Ability to influence those outside of direct management control.
• Marketing Expertise – Ability to leverage knowledge to proactively and creatively present solutions to clients and prospects.
• Business Acumen – Ability to understand the overarching Cash Management business environment both internally and externally. Ability to manage business results in alignment with strategic objectives.
• Time Management – Ability to establish and consistently follow a disciplined process to plan activities, manage time and accomplish tasks and objectives.