Digital Platform Product Delivery & Program Director jobs at Jpmorgan in United States, Palo Alto

As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.

Job responsibilities

• Shares the value of Chase Private Client with clients that may be eligible
• Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
• Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
• Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Adheres to policies, procedures, and regulatory banking requirements

Required qualifications, capabilities, and skills

• Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
• 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
• Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
• Compliance with Dodd Frank/Truth in Lending Act*
• High school degree, GED, or foreign equivalent
• Adherence to policies, procedures, and regulatory banking requirements
• Ability to work branch hours, including weekends and some evenings

Preferred qualifications, capabilities, and skills

• Excellent communication skills
• College degree or military equivalent
• Experience cultivating relationships with affluent clients
• Strong team orientation with a commitment of long-term career with the firm

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As a Custody Client Facing Operations Manager in Japan, you will lead a team to oversee Custody operations and collaborate with stakeholders across Asia Pacific, driving excellence and innovation in client services.

Job Responsibilities

• Lead and manage the Custody Client Facing Team in Tokyo, Japan
• Establish strong connections with Manila Corporate Center teams supporting Asia Pacific processing
• Oversee the Custody operations including; client facing operational interaction, custody trade & FX processing, asset servicing, cash processing, custody settlements and transition management
• Partner with key stakeholders across Product, Technology, and Business Control and collaborate with Operational Risk, Compliance, and Audit teams
• Engage with global and regional Securities Services operational teams

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience in an Operations function within a Corporate and Investment Banking business
• Proven experience in leading large teams, complex processes and full end-to-end knowledge of all Custody services (Trade, FX & Cash processing, Asset Servicing, Settlements, Tax, Client Service)
• Build strong relationships with internal stakeholders and clients to understand client behavior and requirements as well as successful leadership and staff development including attracting and developing top talent
• Experience in dealing a difficult conversation with external clients and counterparties
• A track record of working in a dynamic changing environment with the experience of learning, documenting and implementing new processes efficiently
• Capacity to multi-task, manage time effectively and work under pressure and to fixed deadlines with attention to detail in a fast paced environment
• Able to articulate and clearly document business goals, strategies, operating models, functions and activities along with excellent oral and written communication skills to management, clients and colleagues
• Fluent in Japanese verbally and in writing

• Bachelor’s degree

Job responsibilities

• Leads sessions with internal teams to drive optimal usage of tools and gateway configuration to ensure customer success
• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Identifies and measures application SLAs, customer journeys and tool usage
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Develops secure high-quality production code and reviews and debugs code written by others
• Adds to team culture of diversity, equity, inclusion, and respect

• Contributes to the data pipeline to provide modern data services (ingestion, querying, governance).

• Identifies internal and stakeholders data needs and help deliver them in the best possible way.

• Delivers data collection, storage, access and analytics in a secure, stable and scalable way

Required qualifications, capabilities, and skills

• Formal training or certification on software engineers concepts and 5+ years of applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Practical cloud native experience
• Excellent verbal and written communication
• Strong problem-solving skills with a high level of accountability
• Experience with API Management Platform such as Apigee, AWS API Gateway, Kong, or Spring cloud gateway
• Experience in development, deployment strategies and support of REST and GraphQL API interfaces

• Experience with Identity and Access management services
• Experience in networking concepts (TCP/IP, DNS, TLS, HTTPS) and CDN technologies
• Experience in incident management and improving MTTx metrics.

• Experience working with modern data lakes and data warehouses

• Experience in building and optimizing data pipelines, architectures and datasets

• Experience with data visualization tools like Tableau, Power BI or similar is a plus

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers and aligns with company goals
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Oversee day-to-day product management such as requirements gathering and definition, project management, product delivery, client experience and communication, as well as prioritize, negotiate, and remove obstacles to achieve business results.
• Manage client and competitor market research, develop product innovation roadmaps, and address fundamental trials of product commoditization to create an advanced set of solutions.
• Lead all aspects of program life cycle management including market demands, technology trends, and the competitive field.
• Partner with broad range of stakeholders across Structuring, Sales, QR, UX, Marketing, Legal and Technology to deliver business results through strategic capability builds;
• Analyze industry trends and the competitor landscape to deliver better products.
• Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams
• Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrable experience in building scalable platform services
• Ability to work under pressure, manage deadlines and/or unexpected changes in expectations or requirements;
• Having an aptitude for translating complex business needs into technical requirements and ability to pick up new domains of knowledge and quickly become an expert
• Understanding and experience of working within an agile framework – scrums, sprint planning, backlog refinement
• Demonstrable experience of client centric design practices
• Consistently demonstrates clear and concise written and verbal communication

Preferred qualifications, capabilities, and skills

• Masters and 5 years of experience in product management
• Demonstrated prior experience working in a highly matrixed, complex organization