Jobs at Jpmorgan in United States, Orlando
JPMorgan Senior Home Lending Advisor - Orlando FL Hunters Creek Branc... United States, Florida, Orlando
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As a Tech Risk & Controls Lead in Corporate Sector's Employee platforms team, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities
- Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
- Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
- Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
- Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
- Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
- Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
- Demonstrated expertise in regulatory compliance, risk management frameworks, and industry best practices (e.g., NIST, ISO, FFIEC, GDPR) is required
- Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
Preferred qualifications, capabilities, and skills
- CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
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JPMorgan Relationship Banker - Conway Rd & Hoffner Ave Orlando FL United States, Florida, Orlando
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Job Responsibilities:
* Oversee the analysis of complex datasets to inform decisions on real-world applications.
* Lead the development and implementation of models and algorithms to enhance existing systems, processes, and products.
* Supervise data analysis activities and ensure effective visualizations are provided.
* Ensure the writing and deployment of software code in production systems is efficient and meets standards.
* Anticipate risks associated with machine learning solutions and prediction/classification systems and strategize mitigation.
* Communicate complex issues clearly and credibly to senior management and stakeholders.
* Foster a transparent cross-functional work environment and influence peers and team members to uphold these standards.
* Master's degree in computer Science, Machine Learning or related field with 3 years of relevant experience Ph.D in computer Science, Machine Learning, or a related field with 1 year of experience.
* Expertise in one or more of the following areas: machine learning, Graph learning, recommendation systems, network analysis, natural language processing, Reinforcement learning, MLOps.
* Solid understanding of core CS concepts, including common data structures and algorithms.
* Experienced in conducting design and code reviews.
* Proficient in cloud environments such as AWS, GCP, or Azure.
* Experienced in managing and deriving insights from large, both unstructured and structured datasets.
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JPMorgan Part Time Hours Associate Banker Bayhill Branch Orlando FL United States, Florida, Orlando
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Job responsibilities
- Perform day to day management of a team including coaching and providing ongoing performance feedback.
- Track performance of individual team members over time to evaluate performance, learning and capability.
- Effectively address any service issues that might be escalated by either internal or external customers.
- Act independently and move forward without clear instruction or close supervision.
- Make decisions that are effective and well-grounded based on data, insight, and experience.
- Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.
- Organize workflow and distribute work appropriately.
- Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement.
- Demonstrated ability to develop, manage, coach, and motivate teams.
- Must be flexible and adaptable to manage interim projects and processes based on the business requirements.
- Knowledge of banking products.
- Proven leader of process and organizational change.
- Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing.
- Strong communication and presentation skills.
- Ability to cope with change; comfort with ambiguity.
- Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage.
- Competent in mainframe and PC based systems, with a strong proficiency in MS Office.
- Previous people manager experience of high performing team.
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JPMorgan Cruise & Tour Servicing Travel Advisor III United States, Florida, Orlando
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As a Travel Advisor in the Cruise and Tour Department, you will assist our customers with cruise and tour packages, handle travel components related to their reservations, fulfill promotions, and conduct outreach to ensure a seamless travel experience. You will showcase comprehensive travel consultation skills, including knowledge of destinations and travel products, along with problem-solving abilities, empathy, and active listening. Your main responsibilities will include managing daily requests, coordinating pre-check requirements for ships or tours, booking travel add-ons, and accommodating special requests from our customers. You will deliver exceptional service and contribute to establishing the Chase Travel brand as a leader in the travel industry.
Job responsibilities
· Manage a high volume of customer interactions efficiently.
· Identify and understand customer needs to ensure satisfaction.
· Foster lasting relationships and trust with customer accounts through open and engaging communication.
· Deliver accurate, valid, and comprehensive information using appropriate methods and tools.
· Address customer complaints, offer suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
· Maintain records of customer interactions and manage customer accounts using online tools.
· Adhere to communication procedures, guidelines, and policies.
· Go the extra mile to engage customers, meet their needs, and provide premium service.
· Achieve team metrics and key performance indicators (KPIs).
· Stay compliant with all Chase Travel e-learning modules and participate in instructor-led training sessions as required.
Required qualifications, capabilities, and skills
· Experience in booking and post-booking processes is essential.
· Demonstrated history of compliance with Quality Assurance standards.
· Strong skills in phone contact handling, including consultative service and active listening.
· Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS)
· Customer-focused approach with the ability to adapt and respond to various customer needs and requests.
· Excellent communication and presentation abilities.
Work schedules will vary. You must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.
This position is hybrid (3 days in office, 2 days remote)
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JPMorgan Part Time Hours Associate Banker Pine Hills United States, Florida, Orlando
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Job responsibilities
- Develop and maintain applications using Apache Spark and Java
- Work with different aspects of spark echo system including Datasets, Spark SQL and Scalability support
- Work with business analysts and lead engineers to understand requirements and designs for implementing software solutions
- Work on performance improvement activities to support spark applications to process millions of data elements everyday
- Provide production support and troubleshooting activities to uncover the issues in the spark applications
- Contributes to software engineering communities of practice and events that explore new and emerging technologies
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- Work experience on Data Engineering domain
- Hands-on practical experience in system design (simple), application development, testing, and operational stability
- Proficient in coding in one or more languages including Java
- Experience in developing, debugging, and maintaining code in a corporate environment with Java, Spark Framework and Database querying languages (any SQL usage experience)
- Overall knowledge of the Software Development Life Cycle
- Experience working in an Agile Software Development Environment
- Lead design and team in solutioning.
Preferred qualifications, capabilities, and skills
- Exposure to cloud technologies such as AWS, Kubernetes and Kafka
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JPMorgan Business Relationship Manager Senior Deepening United States, Florida, Orlando
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As a Business Relationship Manager Senior (BRM) Deepening banker in Business Banking, you’ll be managing a portfolio of large profitable business clients with annual revenue greater than ~$5MM. You’ll focus on deposit acquisition, product deepening, client retention and growth, and gaining referrals to increase primary bank share. As a Senior Deepening banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management while deepening existing relationships and leveraging referrals to acquire new relationships.
Job Responsibilities
- Manage, retain and deepen a portfolio of approximately 100 business clients in stable/mature stage with annual revenue greater than ~$5 million; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
- Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
- Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques, utilizing Chase resources and materials to develop business network and prospects
- Regularly conduct in-person/virtual calls with existing clients, referrals and centers of influence at their places of business, looking for ways to cultivate long-term, primary banking relationships
- Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
- Utilize knowledge of treasury products and partner with product specialists to onboard clients seamlessly and ensure end-to-end delivery of new accounts and full suite of products and services; follow up with clients after account opening to determine appropriate additional solutions and establish digital capabilities
- Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities, and skills
- Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
- Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
- Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments
- Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes, and leverage technology to interact with clients effectively and efficiently
- Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines
- Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
- Balance needs of clients with associated risks and interests of the firm
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in Finance or related field, or equivalent work experience
- Minimum of 3 years’ managing clients >$10+MM revenue
- Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint
- In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts
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JPMorgan Credit Card Customer Service Account Specialist United States, Florida, Orlando
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As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
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As a Tech Risk & Controls Lead in Corporate Sector's Employee platforms team, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
Job responsibilities
- Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
- Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
- Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
- Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
- Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
- Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
- Demonstrated expertise in regulatory compliance, risk management frameworks, and industry best practices (e.g., NIST, ISO, FFIEC, GDPR) is required
- Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
Preferred qualifications, capabilities, and skills
- CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
These jobs might be a good fit
