Public Relations & Communications Director jobs at Jpmorgan in United States, New York

As the Content Design Vice President Communications Lead for the Global Finance Technology organization at JP Morgan, you will play a key role in shaping communication strategies, developing impactful content, and analyzing insightful data. This position is part of the Chief of Staff Office and requires a proactive self-starter to help advance our objectives and foster a positive culture within our 1,600-person organization.

In this role, you will craft and implement comprehensive communication strategies that effectively convey our narrative to both business and technical partners, while enhancing employee engagement. You will design, write, and create content for the organization’s global communication channels, offering solutions that align with product development, operational, and cultural goals. Your exceptional verbal communication skills and senior stakeholder management abilities will cultivate productive relationships and influence decision-making to achieve beneficial outcomes. Your experience in managing complex initiatives, coupled with your proficiency in data analysis and adaptability, will empower you to navigate through complexity and change. Beyond leading strategic communications, you will also be responsible for developing and maintaining dashboards and reports to support operational programs and monitor key performance indicators. Your expertise in data analytics will provide actionable insights that inform strategic decision-making within the Global Finance Technology group.

Job Responsibilities

• Develop and execute program development and communications strategies by identifying and recommending communication needs, capabilities, and solutions that support the organization's operational and cultural objectives.
• Write and design content for various channels, including executive messages and presentations, global and location-specific events, and strategic communications initiatives.
• Measure the effectiveness of communication messages, channels, and programs using data-driven insights, and assess their overall impact on the organization.
• Utilize advanced data analytic skills to provide insights that clarify and enhance messaging, enabling data-driven optimizations to improve efficiency and effectiveness within the tech organization.
• Develop and maintain dashboards and reports to track key performance indicators and metrics. Analyze data to provide actionable insights that inform strategic decision-making within the Global Finance Technology group.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain momentum.
• Collaborate with cross-functional teams, working closely with senior stakeholders across regions and lines of business.
• Champion globally inclusive cultural initiatives focused on engaging and motivating our global population.

Required Qualifications, Capabilities, and Skills

• Proven experience in communications, content design, or a related field, preferably within a corporate or technology environment.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively conveys complex information.
• Excellent verbal communication skills and experience collaborating with senior leaders.
• Strong creative problem-solving skills, data-driven critical thinking, and a willingness to learn (e.g., identifying trends and patterns using a diverse and ever-growing toolkit).
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Experience with data visualization tools such as Tableau, Databricks, or similar platforms to develop and maintain dashboards and reports.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to build relationships and influence, organize, and direct people across various seniorities, teams, and departments.

Job responsibilities:

• Serve as a thought-leader who drives a strategic, complex, and highly visible AI-driven program across LOBs and functions from project initiation to delivery
• Take accountability for strategic design, business requirements, and new ways of working to support AI agentic solutions
• Lead successful end to end execution and delivery of a program objective without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
• Establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements for AI-based capabilities
• Maintain an analytical mindset to understand, develop and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program workstreams. Able to articulate rationale behind roadmap and solutions
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Communicate to all levels of the organization through compelling, impactful storytelling
• Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and drive solutioning
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

Required qualifications, capabilities, and skills:

• 10+ years of related experience (program management and product owner-related experience)
• Significant AI expertise and proven delivery record of AI-based capabilities
• End to end product ownership experience – including understanding of best practices, tools, and processes
• Proven ability to lead initiatives through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals.

Job Responsibilities

• Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience
• Generate business results and acquire new assets, both from existing client base and new client acquisition
• Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs
• Partner with internal specialists to provide interdisciplinary expertise to clients when needed
• Connect your clients across all lines of business of J.P. Morgan Chase & Co.
• Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach
• Strictly adhere to all risk and control policies, regulatory guidelines and security measures

Required Qualifications, Capabilities, and Skills

• Six plus years of work experience in Private Banking or Financial Services
• Bachelor’s Degree required
• Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
• Proven sales success and strong business acumen
• Strong community presence with an established network
• Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts
• Focuses on the client experience and works tirelessly on the client’s behalf

Preferred Qualifications, Capabilities, and Skills

• MBA, JD, CFA, or CFP preferred
• Proactive, takes initiative, and uses critical thinking to solve problems
• Dynamic and credible professional who communicates with clarity and has exceptional presentation skills
• Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business
• Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

As the Executive Director in AI Transformation & Strategic Execution, you will act as a strategic change agent, shaping and promoting the firm's AI agenda across our global Operations. You won't just track projects; you will architect a value-promoten portfolio, challenging the status quo and uncovering ambitious, high-impact opportunities. Your primary role is to transform complex data and competing priorities into compelling, data-promoten narratives that promote alignment, secure buy-in, and inspire action from the firm's most senior leaders. Adept at navigating ambiguity, you will use hypothesis-promoten thinking and sophisticated analytics to bring clarity to complex business challenges, ensuring our AI investments deliver maximum strategic and financial value. You will be the trusted advisor who connects AI capabilities to tangible business outcomes, moving critical work forward that has a firmwide impact.

Job Responsibilities

• Architect and spearhead the AI portfolio strategy, shifting from a management process to a dynamic value-creation engine focused on measurable business impact
• Translate portfolio data into powerful, data-driven narratives and actionable insights for executive leadership, focusing on ROI, strategic alignment, and business impact. You will own executive reporting and communication on program performance and outcomes
• Proactively identify and champion high-impact, "big bet" AI opportunities, challenging teams to think beyond incremental improvements and pursue transformative outcomes
• Develop and deploy robust analytical frameworks and governance models to rigorously assess, prioritize, and measure the success of all AI initiatives from intake to scaling
• Cultivate and lead a high-performing team of strategic thinkers and execution experts, fostering a culture of data-driven decision-making, intellectual curiosity, and a relentless pursuit of results
• Act as an accelerator for the teams you support, proactively clearing roadblocks and resolving key escalations to ensure strategic objectives are met.
• Champion best practices in strategic planning, change management, and benefits realization across the organization
• Serve as a trusted advisor to senior executives, leveraging data-backed insights and compelling storytelling to influence key business decisions and guide the firm’s AI investment strategy
• Forge strategic partnerships across all Lines of Business (LoBs), driving alignment on ambitious goals and orchestrating complex, cross-functional change initiatives to ensure successful implementation
• Masterfully communicate program strategy, performance, risks, and opportunities to stakeholders at all levels, ensuring transparency and enterprise-wide alignment

Required Qualifications, skills, and capabilities:

• 8+ years of experience in management consulting, corporate strategy, or strategic program management, with a demonstrated track record of leading large-scale business transformation initiatives
• Hypothesis-driven problem solver with the ability to dissect complex, ambiguous problems and architect elegant, data-driven solutions
• Mastery of executive-level communication; able to distill complex analyses into simple, compelling narratives using PowerPoint and build sophisticated analytical models in Excel to support your arguments
• Deep understanding of AI/ML concepts and their practical application to solve real-world business challenges and drive value
• A bias for action and an entrepreneurial spirit; comfortable challenging the status quo and relentlessly driving outcomes in a large, matrixed organization
• Exceptional influencing and relationship-building skills, with the ability to build trust and consensus with senior executives, cross-functional partners, and technical teams alike

Preferred Qualifications, skills, and capabilities:

• Experience with data visualization tools (e.g., Tableau, Alteryx) is a strong plus.
• Bachelor's degree required; an MBA or equivalent advanced degree is strongly preferred.

Job Summary:

As an Executive Director in Digital Markets, Markets CRM Product team, you will play a pivotal role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business from a stability and performance perspective. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Job Responsibilities:

• Lead the strategic development and management of the Core Platform/Product container, ensuring seamless integration with other product components.
• Define and implement advanced system entitlements, visibility rules, and user preferences to enhance platform functionality.
• Develop and maintain a sophisticated user persona framework to tailor the CRM experience to diverse user needs.
• Drive the development of mobile capabilities to ensure accessibility and usability across devices.
• Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities, while safeguarding against hallucinations and ensuring that only data accessible to the LLM is surfaced in line with visibility rules.
• Collaborate with cross-functional teams to align platform development with business objectives and user requirements.
• Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements.
• Oversee the technical roadmap and ensure alignment with strategic business goals.
• Ensure system up-times and reliability meet prescribed standards by implementing robust monitoring and alerting systems.
• Monitor API and UI performance to ensure optimal user experience and system efficiency.
• Implement performance metrics and conduct regular reviews to identify and address potential issues proactively.
• Develop a federated platform model that allows other teams to contribute, ensuring scalability and innovation.
• Define and enforce technical and UX standards that contributors must comply with to maintain platform consistency and quality.
• Create and implement a governance model to ensure adherence to established standards and facilitate seamless collaboration across teams.

Required Qualifications, Capabilities, and Skills:

• Demonstrate substantial experience in Technical Product Management, with a strong track record of delivering successful products.
• Possess in-depth understanding of the Markets business and CRM systems.
• Exhibit strong technical abilities, with experience in defining and delivering core platform components.
• Proven ability to manage complex projects and deliver results in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strategic thinker with a customer-centric approach to product development.
• Experience working in technology and/or a strong understanding of technical architecture.

Preferred Qualifications, Capabilities, and Skills:

• Experience in CRM systems and integration of advanced technologies such as AI/LLM.
• Leadership experience in managing technical teams and driving innovation in product development.
• Expertise in system reliability, performance monitoring, and optimization of APIs and UIs.
• Experience in developing federated platform models and establishing governance frameworks for multi-team collaboration.
• Strong background in technology with a deep understanding of technical architecture and system design.