Experience Design Executive Director jobs at Jpmorgan in United States, New York

In our full-time program, we offer two design specialties:

Job responsibilities

• Collaborate with Experience Leads to design and refine product experiences.

• Work with UX Researchers and Lead Designers to conduct user research and usability testing.

• Engage in ideation and prototyping to develop innovative solutions that meet requirements.

• Create diagrams of product interactivity, including user flows and wireframes.

• Develop detailed designs using our Design System.

• Integrate Accessibility and Inclusive Design practices.

• Present and explain design decisions to Design Leads and the Product Team.

Required qualifications, capabilities, and skills

• Pursuing a bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design) in a related field (e.g., Business Administration, Psychology, Sociology, Anthropology, Engineering, Communications, etc.)

• Expected graduation date of December 2025 - June 2026.

• Digital portfolio demonstrating the ability to think from the perspective of the user, including the ability to communicate the following stages for Experience Design, Experience Research: Problem, Ideation, Testing, Solution, Impact and Reflection

Preferred qualifications, capabilities, and skills

• Familiarity with user-centered design approaches.

• Proficiency in Interaction Design and Visual/UI Design or Information Architecture.

• Experience with user-centered design practices.

• Developing skills in User Research, UX Writing, and Prototyping.

• Understanding of Accessibility Guidelines and Inclusive Design practices.

• Basic communication and presentation skills, including explaining design decisions.

Program Locations

• Plano, TX

• New York Metro

Job responsibilities:

• Serve as a thought-leader who drives a strategic, complex, and highly visible AI-driven program across LOBs and functions from project initiation to delivery
• Take accountability for strategic design, business requirements, and new ways of working to support AI agentic solutions
• Lead successful end to end execution and delivery of a program objective without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
• Establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements for AI-based capabilities
• Maintain an analytical mindset to understand, develop and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program workstreams. Able to articulate rationale behind roadmap and solutions
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Communicate to all levels of the organization through compelling, impactful storytelling
• Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and drive solutioning
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

Required qualifications, capabilities, and skills:

• 10+ years of related experience (program management and product owner-related experience)
• Significant AI expertise and proven delivery record of AI-based capabilities
• End to end product ownership experience – including understanding of best practices, tools, and processes
• Proven ability to lead initiatives through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

As a Private Banker in the U.S. Private Bank, you are responsible for advising families on building, preserving and managing their wealth. You will use your knowledge of investments, financial planning, credit and banking to both advise current clients on all aspects of their balance sheet and generate new client acquisition. You will be part of a local team and supported by an institutional platform that has the resources, specialists and intellectual capital to help you advise clients on achieving their desired goals.

Job Responsibilities

• Manage and maintain relationships with clients by earning trust, thoroughly understanding client needs, providing targeted advice, developing thoughtful solutions and delivering an exceptional client experience
• Generate business results and acquire new assets, both from existing client base and new client acquisition
• Advise clients on their overall balance sheet, including asset allocation, investment management, wealth planning, credit and banking needs
• Partner with internal specialists to provide interdisciplinary expertise to clients when needed
• Connect your clients across all lines of business of J.P. Morgan Chase & Co.
• Ensure that proposed solutions fulfill clients' needs and objectives in the short, medium and long term through a holistic goals based planning approach
• Strictly adhere to all risk and control policies, regulatory guidelines and security measures

Required Qualifications, Capabilities, and Skills

• Six plus years of work experience in Private Banking or Financial Services
• Bachelor’s Degree required
• Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
• Proven sales success and strong business acumen
• Strong community presence with an established network
• Experience or demonstrated understanding of investments, wealth planning, credit and banking concepts
• Focuses on the client experience and works tirelessly on the client’s behalf

Preferred Qualifications, Capabilities, and Skills

• MBA, JD, CFA, or CFP preferred
• Proactive, takes initiative, and uses critical thinking to solve problems
• Dynamic and credible professional who communicates with clarity and has exceptional presentation skills
• Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business
• Experience with and in-depth knowledge of the equity and fixed income markets and alternative investments, including Hedge Funds, Private Equity and Real Estate

About the Role
As the Experience Design Vice President for our US Client-facing digital offerings, you will be a key leader in shaping the future of private banking at J.P. Morgan. Your deep expertise in experience design will be vital in crafting innovative products and experiences that empower our US clients to effectively manage their financial needs. You will spearhead strategic initiatives that enhance the client experience, ensuring that our digital offerings are both valuable and user-friendly. This role requires hands-on design and team management, where you will collaborate with a diverse team of professionals including product designers, researchers, content writers, product managers, engineers, and business partners who share your commitment to delivering cutting-edge financial digital products and services, such as trading and advice platforms. Your leadership will guide the design and development of digital products and services specifically tailored for US clients, strengthening client-advisor relationships while reducing complexity in their financial interactions.

Key Responsibilities:

• Leverage your deep understanding of user experience strategy for digital products to lead the design and development of offerings tailored for US clients.
• Be at the forefront of our efforts, directly responsible for decisions that shape client experiences.
• Collaborate with a multi-disciplinary team to deliver distinctive and innovative financial digital products and services.
• Perform in a hands-on design and team management role, guiding the performance and development of designers.
• Uphold a high standard of craft across the team to deliver clean, consistent, and high-quality experiences.

Required Qualifications, Skills, and Capabilities:

• 8+ years of design experience within the industry, with 3+ years of experience building and managing teams and guiding the performance and development of designers.
• Drive the product design process – from concept to launch, ensuring user- centred principles are applied throughout.
• Stay ahead of industry trends and technologies to continuously improve the product design process and deliver compelling client experiences.
• Strong stakeholder management skills – ability to collaborate with cross functional teams: Work closely with product management, Engineering and Brand teams.
• Direct hands-on design experience within Figma, and experience with leading usability testing.
• Ability to distil complex problems into simple, elegant solutions and make informed decisions that guide product direction.
• Strong communication skills, with the ability to influence others and provide thought leadership based on solid design decisions.
• Experience working within design systems and handling complex user journeys, particularly in consumer settings.
• Strong online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).
• Flexible to work outside normal business hours to accommodate communications with international colleagues.

As the Executive Director in AI Transformation & Strategic Execution, you will act as a strategic change agent, shaping and promoting the firm's AI agenda across our global Operations. You won't just track projects; you will architect a value-promoten portfolio, challenging the status quo and uncovering ambitious, high-impact opportunities. Your primary role is to transform complex data and competing priorities into compelling, data-promoten narratives that promote alignment, secure buy-in, and inspire action from the firm's most senior leaders. Adept at navigating ambiguity, you will use hypothesis-promoten thinking and sophisticated analytics to bring clarity to complex business challenges, ensuring our AI investments deliver maximum strategic and financial value. You will be the trusted advisor who connects AI capabilities to tangible business outcomes, moving critical work forward that has a firmwide impact.

Job Responsibilities

• Architect and spearhead the AI portfolio strategy, shifting from a management process to a dynamic value-creation engine focused on measurable business impact
• Translate portfolio data into powerful, data-driven narratives and actionable insights for executive leadership, focusing on ROI, strategic alignment, and business impact. You will own executive reporting and communication on program performance and outcomes
• Proactively identify and champion high-impact, "big bet" AI opportunities, challenging teams to think beyond incremental improvements and pursue transformative outcomes
• Develop and deploy robust analytical frameworks and governance models to rigorously assess, prioritize, and measure the success of all AI initiatives from intake to scaling
• Cultivate and lead a high-performing team of strategic thinkers and execution experts, fostering a culture of data-driven decision-making, intellectual curiosity, and a relentless pursuit of results
• Act as an accelerator for the teams you support, proactively clearing roadblocks and resolving key escalations to ensure strategic objectives are met.
• Champion best practices in strategic planning, change management, and benefits realization across the organization
• Serve as a trusted advisor to senior executives, leveraging data-backed insights and compelling storytelling to influence key business decisions and guide the firm’s AI investment strategy
• Forge strategic partnerships across all Lines of Business (LoBs), driving alignment on ambitious goals and orchestrating complex, cross-functional change initiatives to ensure successful implementation
• Masterfully communicate program strategy, performance, risks, and opportunities to stakeholders at all levels, ensuring transparency and enterprise-wide alignment

Required Qualifications, skills, and capabilities:

• 8+ years of experience in management consulting, corporate strategy, or strategic program management, with a demonstrated track record of leading large-scale business transformation initiatives
• Hypothesis-driven problem solver with the ability to dissect complex, ambiguous problems and architect elegant, data-driven solutions
• Mastery of executive-level communication; able to distill complex analyses into simple, compelling narratives using PowerPoint and build sophisticated analytical models in Excel to support your arguments
• Deep understanding of AI/ML concepts and their practical application to solve real-world business challenges and drive value
• A bias for action and an entrepreneurial spirit; comfortable challenging the status quo and relentlessly driving outcomes in a large, matrixed organization
• Exceptional influencing and relationship-building skills, with the ability to build trust and consensus with senior executives, cross-functional partners, and technical teams alike

Preferred Qualifications, skills, and capabilities:

• Experience with data visualization tools (e.g., Tableau, Alteryx) is a strong plus.
• Bachelor's degree required; an MBA or equivalent advanced degree is strongly preferred.

As a Vice President in Executive Talent Management, you will have an opportunity to get involved in a variety of experiences to strategize, execute, learn and grow in a small team environment. Your analytical skills will shine in this constantly evolving environment.

Job Responsibilities

• Execute on talent management and succession planning processes on an annual basis including regular updates to Operating Committee and JPMC Board
• Partner with HR Executives, Segment Leads and Talent Advisory across lines of business on firmwide Talent initiatives including but not limited to talent reviews, succession planning, development programs and data analytics
• Demonstrate ability to convert strategy to implementation while balancing firmwide and business needs
• Analyze, interpret, and tell a story with talent data to help inform talent strategies and decisions
• Lead the development and enhancements of talent tools and systems by working closely with Product Teams and Workforce Data Analytics team
• Develop materials for various senior stakeholder discussions/meetings (including Operating Committee, HR Offsites, Board Meetings, Business Reviews)
• Document and maintain project plans and process materials
• Maintain control processes and regulatory requirements, as appropriate

Required Qualifications, Capabilities, and Skills

• Bachelor's degree
• 6 years of Talent or HR Business Advisory experience in a corporate environment
• Self-starter, with exceptional attention to detail and organization skills, able to problem solve and connect the dots across multiple initiatives
• Excels under pressure and delivers results accurately, quickly, and efficiently
• Ability to communicate effectively across organizational levels — both written and verbal
• Strong ability to execute independently in a dynamic global environment across multiple priorities, and pivot as needed managing multiple deadlines
• Strong data analysis skills (quantitative and qualitative), ability to identify themes/trends and to summarize large amounts of data into a compelling story and tailor message to audience
• Excellent PowerPoint, Excel (including advanced formulas, pivot tables) and ability to build senior level presentations and materials
• Highly collaborative, team-oriented and fosters a positive and inclusive work environment

Preferred Qualifications, Capabilities, and Skills

• Financial services industry experience
• Prior experience in Talent Development and Project Management
• Comfort with matrix management structure