Transactions Supervisor jobs at Jpmorgan in United States, Lewisville

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job Responsibilities:

• Ensure workload is completed as outlined in departmental procedures and policies.
• Understand portfolio and tools used to support client processing requirements.
• Provide training to new and existing employees.
• Interface with other operations departments to research and resolve inquiries.
• Make routine decisions and determine proper courses of action within the limits of standard policies and procedures.
• Participate in evaluations, coaching, and counseling sessions of front-line associates.
• Participate in projects aimed at enhancing the customer experience as identified through escalation matters.

Required Qualifications, Capabilities, and Skills:

• Remittance Processing experience with proven ability to effectively lead a team.
• Ability to analyze and comprehend client’s standard operating procedures and instructions.
• Production environment focus around meeting deadlines and quotas.
• Keen sense of quality control and practices.
• Proven ability to lead in a production/operations environment.
• Strong written and verbal communication skills.
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing cross-functional teams and projects.
• Familiarity with global receivables operations and international client requirements.
• Advanced problem-solving skills and ability to handle complex inquiries.
• Experience in implementing process improvements and technology solutions.
• Strong leadership skills with a focus on team development and motivation.

Required or Additional Information:

• Work Schedule: Sunday-Thursday, 7:00 PM-3:30 AM
• Shift differential: 15%
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
• A Government Security Clearance may be required for this position. This includes, but is not limited to:
  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence 3 years requirement

Job responsibilities

• Leads and executes creative software solutions, including design, development, and deep technical troubleshooting, with the ability to think beyond conventional approaches to solve complex problems.
• Actively develops and review secure, high-quality production code ensuring adherence to best practices.
• Builds and optimizes event-driven systems to handle high-throughput, low-latency data streaming
• Identifies and implements opportunities to automate recurring remediation tasks, improving operational stability.
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, etc).
• Extensive hands-on experience in designing, developing, and delivering complex enterprise applications.
• Advanced proficiency in Java, J2EE, and RESTful API development for scalable, distributed systems.
• Proven hands-on expertise in event streaming platforms such as Apache Kafka.
• Strong hands-on experience with NoSQL databases (e.g., Cassandra, DynamoDB) and relational databases.
• Ability to tackle design and functionality problems independently with little to no oversight
• Expertise in automation, CI/CD pipelines, and continuous delivery methods.
• Full proficiency in all aspects of the Software Development Life Cycle (SDLC).

• Advanced knowledge of agile methodologies, application resiliency, and secure coding practices.

Preferred qualifications, capabilities, and skills

• Experience leading large-scale, distributed system designs and performance optimization efforts.
• Proven ability to mentor engineers and lead technical teams through delivery of high-impact initiatives.
• AWS Developer, Architect certification.