Customer Success Director jobs at Jpmorgan in United States, Jersey City

As a Sales Success Credit Support Manager within the Sales Success Credit Support team, you will lead the team in supporting GCB Payments Sales. You will develop and maintain subject matter expertise of Payments products and their associated credit facilities, collaborate with stakeholders on projects, and manage exception reporting and feedback. Your role will involve creating process models, specifications, and management presentations, while ensuring clear communication and partnership with stakeholders to achieve common goals.

Job Responsibilities:

• Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows.
• Develop and maintain subject matter expertise in the various systems and tools used by the team to monitor credit.
• Support stakeholder requests such as facility analysis / reporting, answering questions on how to setup and maintain Payment facilities, and resolving setup issues identified on exception reports.
• Manage the creation of exception reporting, providing feedback to stakeholders and updates to management.
• Develop and maintain Standard Operating Procedures for different request types
• Collaborate with project stakeholders to determine scope and management of both new and existing projects.
• Work with stakeholders on a structured plan and provide periodic reporting to management.
• Create process models, specifications, diagrams / flows, and management presentations.

Required Qualifications, Skills and Capabilities:

• Experience in global payments, with understanding of credit facilities required.
• Experience in control management
• Experience in project management including scope, planning and risk/issue management.
• Strong understanding of Windows Office
• Data experience
• Ability to clearly communicate, partner and influence - leading others to a common goal.

Preferred Qualifications, Skills and Capabilities:

• Advanced Excel, SQL, Business Objects, Alteryx experience preferred

Job Summary:

As a Summer Analyst in the Investment Banking Analyst Program within the Commercial & Investment Bank, you will join a collaborative, supportive team where your diverse perspective will help us innovate the next wave of products and solutions for our clients. You will receive training, mentoring from senior leaders, and engage in projects that utilize all your skills. Our nine-week program begins with five days of orientation and training, providing you with technical and practical skills. Top performers may receive a 2027 full-time analyst offer at the end of the summer.

Our nine-week program kicks off with five days of orientation and training, giving you technical and practical skills. Top performers may receive a 2027 full-time analyst offer at the end of the summer.

Job Responsibilities:

• Analyzing market data, building detailed financial models and preparing client presentations for mergers and acquisitions, leveraged buyouts and capital markets advisory
• Participating in client merger and acquisitions and capital markets transactions from pitch to close under the guidance of our senior leaders
• Coming up with innovative and creative ways to solve complex, real-world business challenges
• Learning how we help clients and communities grow
• Sharpening your corporate finance technical skills
• Building your professional network with mentors, senior executives and others

Required qualifications, capabilities and skills:

• Expected graduation date of September 2026 – July 2027
• If you are in a master’s program, it must be attained within 2 years of your receipt of a bachelor’s degree.

Preferred qualification, capabilities and skills:

• Excellent analytical, quantitative and interpretative skills
• Ability to thrive in a dynamic, collaborative work environment
• Being adaptable, flexible and resilient
• Knowing your way around Excel, PowerPoint and Word
• Coursework in finance or economics a plus

Our Investment Banking team in Singapore covers Southeast Asian markets including Malaysia, Indonesia, Thailand, Vietnam and the Philippines. Fluency in Malay, Bahasa Indonesia, Thai, Vietnamese or Tagalog will be advantageous

This program is an opportunity to take your career to the next level through hands-on experience, relevant skills training and valuable professional networking. As it is a pipeline for future graduate opportunities, based on individual performance and achievements, those who successfully complete the program may receive offers of full-time employment with the firm. Holding the permanent right to work in Singapore is an advantage, however, candidates requiring visa sponsorship may still apply.

We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close.

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

After you confirm your application, we will review it to determine whether you meet certain required qualifications.

If progressed, you will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.

Your application will not be considered for further review until you have completed HireVue. We strongly encourage that you apply and complete all required elements as soon as possible, since programs will close as positions are filled.

As a Commercial Banker on the Healthcare, Higher Education & Non-Profit (HHN) Commercial Banking team, you will be responsible for growing and retaining profitable relationships within the Middle Market Banking & Specialized Industries specializing in Healthcare, Higher Education & Non-Profit.

Job Responsibilities

• Manage and develop relationships with non-profit clients whose annual revenues are $50 million and above.
• Champion a culture of innovation and a customer centric mindset by serving as a Relationship Manager for HHN customers and prospects
• Develop new, and deepen existing, HHN relationships by focusing on key commercial banking solutions (e.g. credit, treasury, liquidity) and partner with other lines of business and business segments (e.g. Public Finance, Asset Management, and Consumer Banking) to develop fulsome relationships for the firm
• Stay current with HHN industry trends to identify opportunities for innovation or strategic partnerships and bring thought leadership to our HHN customers and prospects
• Serve as an ambassador for the firm by bringing the full resources of JPMorgan Chase to our HHN customers and prospects (e.g. Corporate Responsibility, ESG, DEI)
• Mentor junior members on the HHN team, including Analysts and Associates, to contribute to the long-term success of our business and to assist with talent development

Required Qualifications, Capabilities and Skills

• 5 plus years’ direct lending or credit support related experience, with a focus on business relationships
• Understanding of Commercial Banking products and services
• Knowledge of the local market
• Ability to collaborate with internal partners and resources
• Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor
• Sales management and business development skills

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree and formal credit training preferred
• Excellent verbal, written and listening communication skills
• Strong creative solution and problem solving abilities
• Proficiency in building and maintaining positive client relationships

As a Payment Sales Manager (PSM) within the Healthcare segment in Payments Corporate Sales, you will be responsible for developing new business from clients within the Healthcare segment. You will be expected to sell products with value to the Firm as well as build a strong pipeline. In order to achieve the sales goal, each PSM is expected to execute a comprehensive selling strategy in conjunction with Product and the Banking coverage teams. You will also be required to collaborate with Client Service, Implementations, Operations, Technology, Risk, Credit, and Legal in order to optimize delivery. You will also be responsible for actively gaining a thorough understanding of the market, the industry in which the client operates, the client's organizational and operating structure, buying process and business objectives to effectively position JPMorgan and solutions optimally.

Job responsibilities:

• Deepen and grow existing client relationships within Healthcare segment
• Develop new profitable business from existing and prospective clients domestically and cross-regionally with global partners.
• Engage JPMorgan Payments Solutions, Bankers, and clients at senior and strategic levels to provide integrated treasury solutions within a consultative and client-driven framework.
• Partner with internal product stakeholders when representing the client perspective in the development/evolution of complex products and solutions.
• Understand clients' business goals, environments, strategies, and industry trends to better determine their requirements and identify potential new business opportunities for JPMorgan Payments via appropriate solutions; traditional Treasury Services, Merchant Services, Trade & Working Capital, and Commercial Card.
• Understand the competition’s capabilities and gaps and how to position JPMorgan Payments.
• Manage client visitation and contact; promoting sales through frequent client meetings and discussions covering new products, market, and industry developments.
• Manage proposal writing and the entire sales process including both competitive RFIs/RFPs.
• Develop and enhance in-depth client knowledge and share it with the client coverage team for both new business development
• Work closely with the coverage team to drive efforts to expand existing business with current clients, providing feedback to product managers and generating cross-sell opportunities by maintaining strong working relationships with other JPMorgan lines of business; partner with Sales Success Office, Client Service, and Implementations to retain, grow, and enhance existing client relationships.

Required qualifications, capabilities, and skills

• 10+ years of cash management, sales, and relationship management experience
• Possesses knowledge and understanding of Payments products, including merchant acquiring and Trade.
• Competence in assessing new opportunities/contacting key decision makers.
• Strong account planning and demonstrated execution.
• Strong creative solution and problem-solving skills.
• Excellent verbal and written communication skills as well as negotiation skills.
• Proven ability to build and develop relationships.
• Superb attention to detail and time management skills.
• Understanding of Compliance and KYC processes.
• Effective collaboration, relationship-building, and interpersonal skills.

Preferred qualifications, capabilities, and skills

• Association for Financial Professionals (AFP) - Certified Treasury Professional Designation.
• Cash management, sales, and relationship management experience specifically within the Healthcare segment

Key Responsibilities:

• Lead, mentor, and actively engage with a team of technologists to develop and deploy applications to the highest standards, ensuring alignment with business and functional requirements.
• Design and implement microservices in Java, utilizing streaming, non-blocking, and reactive programming techniques, while also contributing directly to the codebase.
• Utilize technologies such as Kafka, IBM MQ, Kubernetes (K8s), Redis cache, MSK, and AWS to build scalable and efficient systems, providing both strategic direction and hands-on support.
• Drive the adoption of domain-driven design principles and ensure the architecture supports the trading platform's multi-asset capabilities, while actively participating in architectural discussions.
• Oversee and contribute to the development of technical documentation, including service APIs using Swagger, ensuring robust logging, auditability, security, and monitoring features.
• Participate in API design sessions and guide the selection of design patterns for the team, while also contributing to the design process.
• Lead and participate in code review sessions, providing sign-off and ensuring high maintainability through TDD/BDD approaches.
• Demonstrate scalability of services using mock testing frameworks and other tools, actively engaging in testing and validation processes.
• Mentor, groom, and guide junior team members, fostering their professional growth and development within the organization.

Qualifications:

• Bachelor's degree in Computer Science or a related field from a reputed university/college, or equivalent experience.
• Deep knowledge and expertise in Java programming, with a self-assessed proficiency of 8 out of 10 or higher, and a willingness to engage in hands-on coding.
• 8-10 years of experience as a software engineer, with a proven track record in building distributed architecture systems, especially those involving large data volumes and real-time distribution.
• Strong understanding of CI/CD, DevOps tool chains, and a test-driven approach to agile delivery, with hands-on experience in these areas.
• Experience with middle-tier data caching solutions (e.g., Redis, Apache Ignite) and messaging-based solutions (e.g., Kafka, IBM MQ).
• Knowledge of modern architectures based on microservices, REST APIs, databases, SQL, non-SQL stores, and event-based architecture.
• Proven ability to mentor, groom, and guide junior team members, fostering a collaborative and growth-oriented environment.

Preferred Skills:

• Hands-on experience with Spring framework and AWS cloud services, actively applying these skills in development tasks.
• Experience in trading systems and familiarity with FIX protocol is an added advantage.
• Ability to solve complex and mission-critical problems, both internally and externally, with a hands-on approach.
• A constant learner and early adopter of leading-edge technologies and methodologies, actively seeking opportunities to apply new knowledge.