Prime Services Technology Support Iii jobs at Jpmorgan in United States, Houston
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Houston
47 jobs found
03.12.2024
JPM
JPMorgan Technology Support III - Incident Management United States, Texas, Houston
Partner with technology owners and subject matter experts (SME's) to drive toward a permanent resolution and ultimately driving down recurrence. Analyzes incident, problem, and change data, working logically to identify...
Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures. Assist in the timely delivery of technology support...
Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents. Establishing strong command and...
Define and lead end to end strategy and initiatives to support the Online segments. Own overall performance and initiative implementation across all online segments. Collaborate with teams across LOBs and...
Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions. Identify and mitigate risks, proactively addressing potential roadblocks and implementing...
Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations. Develop and maintain robust relationships, becoming a trusted partner with LOB technologists,...
Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate. Collaborates with other software engineers and teams to design and implement...
Partner with technology owners and subject matter experts (SME's) to drive toward a permanent resolution and ultimately driving down recurrence. Analyzes incident, problem, and change data, working logically to identify...
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