Credit Support Manager Ii jobs at Jpmorgan in United States, Fort Worth

The
AI in Operations program

As a Portfolio Manager within The AI in Operations Transformation Office, you will own the end to end process around the AI use cases to ensure appropriate scaling and collaboration of AI capabilities and prioritization of highest value opportunities across the Operations space. Your experience in program management and understanding of the AI space will enable you to manage this complex, firmwide process. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm's technology landscape, and moving work forward that has firmwide impact.

Job responsibilities:

• Own the AI in Operations portfolio management process end to end including the intake process, prioritization and workflow process, and metrics and reporting
• Advance and mature the portfolio management process including driving the future direction, strategy, design, governance, and deliverables for the process
• Manage reporting and communicate portfolio performance and accomplishments to senior-level stakeholders
• Manage AI in Operations portfolio operating model – responsible for documentation, implementation, change management and ongoing strategy and planning
• Track key performance indicators (KPIs) and objectives, key results (OKRs) and own all tracking and reporting on program performance and outcomes
• Proactively manage team to ensure the success of programs including clearing of team roadblocks and supporting key escalations & challenges
• Collaborate with cross-functional teams, including AI in Operations program teams, AI teams across the firm, and Operations teams across the firm. Communicate enhancements, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders
• Advise and influence senior leaders and business executives on key business decisions, prioritized AI capabilities, and major change initiatives
• Develop deep, trust-based advisor relationships with key client stakeholders in management and the Lines of Business (LoBs) to drive delivery and achieve organizational alignment and buy-in
• Build, lead, and mentor a high-performing team of program managers; ensure the team has the necessary resources, skills, and support to achieve their goals; promote the sharing of best practices and lessons learned across the team

Required qualifications, capabilities and skills:

• 8 years of industry experience working on program management & change management related activities within a large-scale organization with a focus on large-scale transformation initiatives; BA required
• High proficiency with Microsoft PowerPoint for executive level documents and Excel based model for program analytics
• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business
• Excellent oral and written executive-level communication and presentation skills
• Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; working with ambiguity and laser focused on delivering results
• Strong leadership and team-building skills

Preferred qualifications, capabilities, and skills:

• Strategy or consulting experience is a plus
• A Master’s degree in Business Administration (MBA) can be advantageous
• Experience in Microsoft SharePoint and data visualization tools such as Alteryx or Tableau is a plus
• Strong understanding of AI/ML algorithms, frameworks, and applications and prior experience in AI/ML technology delivery is a plus

. It will involve working with a large and complex front-end mono-repo written in React and Typescript. A firm understanding of Application Design is required for this role, along with the ability to excel in a team through outstanding technical contributions, communication, and partnership.

What will you do?

• Develop cutting edge Generative AI Interface solutions using React and typescript using modern continuous integration standards and patterns
• Collaboratively design and build custom UI components to support various business workflows
• Develop innovative solutions or tools and build automated processes to help streamline both the development of a large and complex codebase and improve the developer experience
• Leverage strong operational skills to develop impactful recommendations on upstream product, process, or policy improvements that will optimize the user experience
• Work closely with the Product team to design, build and deliver capabilities in agile sprints.
• Collaborate with cross-functional teams, including product, backend engineers, designers, and data scientists to integrate generative AI into various applications and products.

What do we need?

• 5+ years of React development.
• Deep expertise of HTML, CSS, and JS, React, Typescript, and state management
• Experience working on a large team of developers in a large corporate environment developing, debugging, and maintaining code
• Hands on experience in React concepts such as functional components, hooks, state management, and context API with popular React libraries and tools like React Router, React Query, React Hook Forms and Ag Grid React.
• Solid understanding of improving and debugging memory and performance bottlenecks.
• Experience with application production readiness, production monitoring, and production issue triaging
• Knowledge of industry standard software best practices, development lifecycle processes and Agile tools and methodologies.
  • Strong interest in Generative AI and cutting-edge web technologies
  • Experienced in using the CLI, git workflow, and CI / CD
  • Familiarity and experience with Jest and React Testing Library
  • Ability to adapt to new technologies and learn quickly in a fast-paced environment.

As an Audit Manager on the Asset Wealth Management - Private Bank Internal Audit Team, you will develop and execute the annual audit plan, manage audit engagements, oversee and perform audit testing, and participate in applicable control and governance forums.

Job responsibilities

• Lead and participate on audit engagements, from planning to reporting, and produce quality deliverables to both department and professional standards, while ensuring audits are completed timely and within budget
• Work closely with global Audit colleagues in the early identification of emerging control issues, and report them in a timely manner to Audit management and business stakeholders
• Partner with stakeholders, business management, other control groups (i.e. risk management, compliance, fraud prevention), external auditors, and regulators, establishing strong working relationships while maintaining independence
• Effectively manage teams where required, performing timely review of work performed and providing honest and constructive feedback
• Implement and execute an effective program of continuous auditing for assigned areas, including monitoring of key metrics to identify control issues and adverse trends
• Stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business
• Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies

Required qualifications, capabilities and skills

• 7+ years of internal or external auditing experience, or relevant business experience
• Bachelor's degree (or relevant financial services experience)
• Experience with internal audit methodology and applying concepts in audit delivery and execution
• Solid understanding of internal control concepts, with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner
• Knowledge of applicable laws and regulatory requirements related to broker/dealer and fiduciary activities
• Strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners; adept at presenting complex and sensitive issues to senior management

Preferred qualifications, capabilities and skills

• CPA, CIA, and/or Advanced Degree in Finance or Accounting is preferred

As a Business Relationship Manager I (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education, and advice. You will manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management.

Job Responsibilities

• Acquire, manage, and retain a portfolio of 100-130 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio
• Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships. Regularly review processes and strategies with manager, making adjustments as needed
• Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships
• Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs
• Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 1 year experience in a Business Banking Relationship Management role or related business lending experience
• General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market
• Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners
• Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to escalate or handle independently
• Determine and balance priorities on a daily basis to achieve business objectives with demonstrated ability to own problems on clients’ behalf and follow through with commitment
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field or equivalent work experience
• Strong current business network

As an Agent Specialist Analyst in JPMorgan Chase's Chief Data & Analytics Office (CDAO), you will assist in providing foundational technical support to help internal clients design and implement agent-based solutions. You will collaborate with cross-functional teams to enhance agent capabilities and ensure seamless integration with existing systems. You will contribute to creating best practices for Agentic Systems architecture and foster a collaborative and innovative team environment.

Job Responsibilities:

• Assist in providing foundational technical support to help internal clients design and implement agent-based solutions effectively.
• Aid the team lead in preparing materials and technical components for client engagements, ensuring a clear understanding of client needs and supporting the successful deployment and integration of agent solutions.
• Support the team lead in working with product and engineering teams to enhance agent capabilities and ensure seamless integration with existing systems and processes.
• Assist in the creation of best practices for Agentic Systems architecture and integration, focusing on performance monitoring, optimization, and evaluation.
• Support your manager in working with AI researchers, ML engineers, and software developers to advance the capabilities of Agentic AI.
• Learn and contribute to fostering a collaborative and innovative team environment that drives performance and professional growth.

Required Qualifications, Capabilities, and Skills:

• Enthusiastic to learn multi-agent architectures and frameworks like LangChain, AutoGPT, CrewAI.
• Excited about building or using LLM-powered Agentic solutions.
• Familiarity with developing, training, and deploying machine learning models, Gen AI models, and knowledge of model evaluation and optimization techniques.
• Basic understanding of cloud computing platforms (e.g., AWS, Azure, or Google Cloud Platform), containerization technologies (e.g., Docker and Kubernetes), and microservices design, implementation, and performance optimization.
• Strong foundation in mathematics and statistics, including knowledge of linear algebra, calculus, probability, and statistical methods.
• Ability to work effectively in a team environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience or interest in Financial Services or other highly regulated industries.