Process Improvement Manager - Operational Excellence jobs at Jpmorgan in United States, Columbus

• PMP Certification

As a Process Improvement Associate II at JPMorgan Chase, you will play a crucial role in reshaping organizational strategy and operating models. Your expertise in business transformation, data analytics, and artificial intelligence tools will be instrumental in driving innovative solutions. You will collaborate with senior leaders to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals.

Job Responsibilities:

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Collaborate with senior leaders to analyze and optimize processes, enhancing operational efficiency.
• Utilize data analytics and AI tools to drive innovative solutions and offer continuous insights for strategic improvements.
• Assisting in analyzing process data to identify inefficiencies and opportunities for automation
• Craft compelling narratives to effectively communicate complex ideas and influence change within the organization.
• Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.
• Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
• Develop and implement solutions that align with organizational strategy and operating models.
• Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in a related field such as Business, Engineering, or Data Science
• 2+ years of professional experience in business transformation, data / process analytics, or artificial intelligence implementation.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
• Advanced analytical, systems-thinking, and problem-solving skills, with strong communication abilities.
• Proficiency in digital process, analytics, and AI tools.
• Commitment to continuous learning, including the latest trends and technologies in process improvement and AI
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in a related field such as Business, Engineering, or Data Science
• 1+ years management consulting experience
• Technical skills related to data analytics tools (e.g., SQL, Python, R) and visualization tools (e.g., Tableau, Power BI)
• Relevant certifications, such as Lean Six Sigma (GB, BB, MBB), CAP, Google Data Analytics Certificate, AI Engineer, ML Certification, CBPA, CBPP
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

• Proven expertise or certification in Lean Six Sigma, Agile methodologies, Change Management, Organizational Design, or Strategic Consulting Engagements.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Own and articulate the product vision and roadmap, ensuring alignment with company strategy and customer needs.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Collaborate with architects and engineering teams to address technical debt, application security breaks, Clearinghouse projects and drive technical innovation.
• Lead product launch activities, including communications such as release notes, quarterly and monthly reviews, training, user acceptance testing, and post-deployment analysis.
• Author use cases, prioritize requirements, and maintain a clear, actionable product backlog.

Required qualifications, capabilities, and skills

• Formal training or certification on security concepts and 5+ years of applied experience.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Good hands on technical knowledge in security, architecture, InfoSec trends, compliance, and risk.
• Hands on experience with Data Loss Prevention (DLP) tools and platforms (Broadcom DLP).
• Lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Expertise in standard documentation tools/utilities.

Preferred qualifications, capabilities, and skills

• Working in a highly matrixed, complex organization.
• Experience in security design, architecture, incident response, and strategic planning.
• Professional project or product certifications (e.g., PMP, CAPM, SPM, PDMA) or equivalent experience.
  

Your ability to innovate, adapt to change, and manage tasks effectively will be essential in driving service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence.

Job responsibilities:

• Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.

• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.

• Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation.

• Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges

• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.

• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.

• Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions

• Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor.

• Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.

• Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions

Required qualifications, capabilities, and skills:

• 5+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction.

• Bachelor’s degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science.

• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.

• Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement (see preferred technology below).

• Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems (see preferred technology below).

• Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.

• Self-motivated and executes deliverables with speed and precision

• A dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge.

• Ability to travel up to 10%

Preferred qualifications, capabilities, and skills:

• 3+ years management consulting experience

• Master’s degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science.

• Familiarity with relevant technology/systems, such as Tableau, Alteryx, Power BI, Salesforce, SAP, Oracle, Python or R, SQL, and JIRA/JIRA Align

• Demonstrated ability to drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.

• Experience utilizing systems thinking to analyze complex processes and identify areas for optimization and integration.

• Ability to foster cross-functional collaboration to identify and implement process improvement opportunities across departments.

As a Vice President in the Domestic Trust Services / Fund Servicing team, you will support our Endowment and Foundation and Trust clients by providing accounting services and transactional support and processing. This position requires the understanding of advances accounting, cash, and securities movement methodologies. General responsibilities include partnering with internal and external partners and communicating with external clients/partners to gather and process information.

Job responsibilities

• Organize daily priorities to ensure deliverables are met for assigned activities.
• Process daily activities which include digital mail, subaccount, cash movement, securities movement of endowment and foundations and privately held entities.
• Be a subject matter expert on the methodologies of accounting, cash and securities movement.
• Display problem solving, analytical skills and independent decision making in line with position.
• Conducts quality control over other’s work.
• Be flexible and engaged with team members to meet departments deliverables.
• Lead, mentor, and participate in the development of associates.
• Be available to provide input to, test and help implement innovative technology as needed.
• Manage internal and external technology including Third Party Oversight management as needed.
• Support the development of marketing products and poses the ability to engage external U.S. banking clients.

Required qualifications, capabilities, and skills

• An undergraduate degree in Finance/Accounting or equivalent professional experience.
• Advanced understanding of investment account statements from financial institutions.
• Ability to interact with U.S. based clients to support product initiatives.
• Ability to partner with other business associates to develop process improvement strategies, integrate processes, and execute changes to or implementation of new processes.
• Ability to take ownership and be accountable.
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Aptitude for analyzing issues and information accurately and demonstrating effective issue resolution and decision-making skills (fact-based decisions).
• Proficiency with Microsoft applications (Word, Excel, Access, PowerPoint).

Preferred qualifications, capabilities, and skills

• Fund accounting and/or experience with privately held companies.
• Experience of various banking/accounting software applications.
• Experience developing/converting to new banking/accounting software.
• People management/engagement experience and skills.
  

As a Vice President in the Wholesale Credit Risk team based in Thailand, you will be at the forefront of executing transactions across derivatives, liquidity and cash management products, loans, as well as acquisition & leveraged finance. You will be working closely with our business partners from various sectors including Corporate Banking, Global Investment Banking, Markets and Global Payments. Your role will be pivotal in promoting credit analytics including risk rating determination, industry assessment with a key focus on due diligence, structuring, negotiation, documentation, and approval of transactions. You will also be responsible for the ongoing credit monitoring and review work for all client facilities, providing you with a diverse and dynamic work environment.

Job responsibilities

• Be responsible for ongoing supervision and management of an assigned portfolio of corporate and institutional clients across a range of industries
• Take a lead role in the due diligence, structuring and documentation for transactions
• Conduct detailed review of forward-looking credit analysis, along with necessary financial modelling, to provide insight into clients’ industries and the key business and financial risks they face
• Exercise a meaningful credit approval authority
• Interact closely with transaction stakeholders including client coverage and product bankers, credit executives and legal counsel
• Review various credit and regulatory reporting requirements
• Mentor and develop junior Wholesale Credit Risk team members
• Track market and industry developments and their impact on clients
• Recommend and monitor internal credit ratings; and
• Support the team with ongoing ad-hoc initiatives and work streams

Required qualifications, capabilities and skills

• At least 6 years’ experience gained in a credit risk or credit analysis role within corporate, institutional and/or investment banking
• Strong credit risk analysis skills covering both qualitative and quantitative analysis
• Strong understanding of products across loans, derivatives and liquidity and cash management products as well as related documentation
• Ability to take an active role in identifying key issues and concerns relating to clients, their industries and transaction structures
• Ability to demonstrate good time management and clarity in thinking when dealing with multiple work streams in a fast-paced environment
• Ability to foster relationships and confidently interact with origination teams and other internal stakeholders

Preferred qualifications, capabilities and skills

• Highly proficient in Microsoft Excel with an ability to navigate through financial models, as well as other Microsoft programs (PowerPoint, Word, Outlook etc.)
• Undergraduate degree or post graduate qualifications in accounting, business, finance, or a quantitative related discipline