דרושים Customer Acquisition Marketing Platforms - ב-גיי פי מורגן ב-United States, Columbus

J.P. Morgan Workplace Solutions is a technology and service-based offering, created to empower our corporate clients to easily manage their workplace equity compensation plans with confidence. Our intuitive solutions help to attract and keep talented people. If you seek to deliver high quality client / participant services within the Finance industry, this may be the opportunity for you.

As a Customer Service Team Lead within JP Morgan Workplace Solutions you will be responsible for operational excellence in our Global Service Desk team. This role will be reporting to the Ohio Service Lead and includes providing leadership to a team of Service Desk associates, ensuring delivery of associated KPIs. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and internal processes are followed. We are looking for an experienced leader to provide ongoing managerial, technical and motivational leadership, in line with JP Morgan values and goals.

Job responsibilities

• Manage the team of Customer Service Associates and collaborating with regional Service Desk leaders in North America, Europe, Asia or Middle East and taking responsibility for strategic decision-making.
• Lead to achieve results and be responsible for planning the necessary actions – recruitment, training, KPI improvement, IT development, logistic conditions
• Work as a focal point between the client and Workplace Solutions’ internal departments (Sales, Marketing, Product, IT, Operations, CRM…)
• Drive operational results (SLAs and KPIs and the delivery of excellent service
• Assist with questions and escalated issues from service desk team members.Seek to go above and beyond the role by taking ownership of difficult problems, aiming to resolve ongoing issues
• Adhere to and maintain the firm’s controls, policies, procedures, and regulations while supporting supervisory functions for risk mitigation and procedural oversight.
• Become an expert in the different types of equity vehicles and be able to articulate these nuances in a professional, easy-to-understand format both written and verbally.
• Partake in business development by identifying potential business opportunities between J.P. Morgan and participants to engage in broader wealth management products/services. You will serve as the gateway to broader financial solutions available for participants.
• Effectively collaborate with respective client-facing teams and internal business groups to deliver and execute client transactions. Identify opportunities to enhance employee and caller experience through process and product changes, and provide recommendations to leadership.

Required qualifications, capabilities, and skills

• FINRA Securities Industry Essentials, Series 7, 63 required as well as fluencyyin English. Fluency in other languages is a plus.
• Experience managing teams in the Customer Service / contact centre industry preferably in the Financial Services (bank, fintech or similar)
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines involving multiple stakeholders
• Excellent written and oral communications skills as well as proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
• Experience managing KPIs and SLA’ s as well as client-company relationships
• Leadership, management, analytical and decision making skills. Aptitude to improve existing processes and apply a methodical yet flexible approach to change
• Passion for learning new things every day and a continuous improvement mindset

Preferred qualifications, capabilities, and skills

• 2+ years supporting service teams in a leadership capacity
• 4+ years experience with Client Service / Contact Center solutions
• 4+ years experience with CRM and help desk software
• Lean / Six Sigma certification
• Exposure to a wide array of financial products
• Series 9 and 10 licenses preferred
• University degree in Business Administration, Economics, Finance or equivalent workexperience - preferred but not mandatory

As a Vice President in the Wholesale Credit Risk team based in Thailand, you will be at the forefront of executing transactions across derivatives, liquidity and cash management products, loans, as well as acquisition & leveraged finance. You will be working closely with our business partners from various sectors including Corporate Banking, Global Investment Banking, Markets and Global Payments. Your role will be pivotal in promoting credit analytics including risk rating determination, industry assessment with a key focus on due diligence, structuring, negotiation, documentation, and approval of transactions. You will also be responsible for the ongoing credit monitoring and review work for all client facilities, providing you with a diverse and dynamic work environment.

Job responsibilities

• Be responsible for ongoing supervision and management of an assigned portfolio of corporate and institutional clients across a range of industries
• Take a lead role in the due diligence, structuring and documentation for transactions
• Conduct detailed review of forward-looking credit analysis, along with necessary financial modelling, to provide insight into clients’ industries and the key business and financial risks they face
• Exercise a meaningful credit approval authority
• Interact closely with transaction stakeholders including client coverage and product bankers, credit executives and legal counsel
• Review various credit and regulatory reporting requirements
• Mentor and develop junior Wholesale Credit Risk team members
• Track market and industry developments and their impact on clients
• Recommend and monitor internal credit ratings; and
• Support the team with ongoing ad-hoc initiatives and work streams

Required qualifications, capabilities and skills

• At least 6 years’ experience gained in a credit risk or credit analysis role within corporate, institutional and/or investment banking
• Strong credit risk analysis skills covering both qualitative and quantitative analysis
• Strong understanding of products across loans, derivatives and liquidity and cash management products as well as related documentation
• Ability to take an active role in identifying key issues and concerns relating to clients, their industries and transaction structures
• Ability to demonstrate good time management and clarity in thinking when dealing with multiple work streams in a fast-paced environment
• Ability to foster relationships and confidently interact with origination teams and other internal stakeholders

Preferred qualifications, capabilities and skills

• Highly proficient in Microsoft Excel with an ability to navigate through financial models, as well as other Microsoft programs (PowerPoint, Word, Outlook etc.)
• Undergraduate degree or post graduate qualifications in accounting, business, finance, or a quantitative related discipline

As an Associate in the origination team, you will originate structured investments linked to credit and fixed income. You will partner with trading desks globally to enhance product offerings and manage the deal origination process. Your role will involve driving the team's systems and technology agenda, supporting client coverage, and representing JPMorgan at client conferences and events.

Job Responsibilities:

• Drive the team's systems and technology agenda, focusing on automated pricing, structuring, and execution of Structured Solutions.
• Support new and existing client coverage for Structured Solutions across credit and fixed income.
• Manage sales partnerships across distribution channels to maximize product breadth and platform efficiency.
• Represent JPMorgan at client conferences/events, including speaking engagements, and support senior salespeople with presentations and marketing.
• Price and structure transactions (primarily equity) to meet investor requirements.
• Manage the deal origination process, working with Trading, Legal, and Operations.
• Partner with Structuring teams to enhance product offerings.

Required Qualifications, Capabilities, and Skills:

• Thrive in a fast-paced environment with real-time market pressures, remaining focused on client needs.
• Excellent communication skills, both verbal and written, to engage and influence partners and stakeholders.
• Attentive to detail and adaptable to changing conditions.
• Fundamental understanding of derivatives, including their pricing components, with technical skills.
• Initiative to question processes and seek enhancements.
• Language skills in German, French, or Italian, and fluency in English.

Job Responsibilities:

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Support the shaping of both near and long-term strategies across all APGs within the CAMP organization
• Define and prioritize end-to-end customer journeys to inform key product strategies of focus across CCB
• Build vision for the end-to-end optimized and personalized customer shopping journeys in partnership with key stakeholders
• Spearhead LOB strategic initiatives that span across multiple area product groups
• Help support process improvement and build strong team relationships through feedback and retrospectives

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated prior experience working in a highly matrixed, complex organization
• Structured thinking and communication skills, both verbal and written.
• Proven ability to navigate ambiguous priorities and make effective recommendations.
• Experience in managing and influencing multiple stakeholders to achieve shared goals.
• Skilled in prioritizing projects based on business needs and industry trends.
• Self-motivated and committed, with a passion for learning and collaboration in a start-up environment.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience in fast-paced environments like agency, consulting, or start-up, with expertise in stakeholder management
• Strong data analytical skills and application in strategic development

As a Senior Associate within theTeam, you will generate insightful analytics and provide recommendations concerning risk criteria development, implementation, operational controls, and performance monitoring. Your role will require a deep understanding of the problem universe, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.

Job Responsibilities:

• You will monitor the fraud trends in the portfolio to develop insights around potential gaps in our defenses and propose solutions by leveraging data from across the firm, advanced machine learning models, and other advanced analytics.
• You will develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts.
• You will work closely with partners across the firm to deliver on joint priorities that keep the firm and our customers safe from fraud while helping the business grow.
• You will also be responsible for working closely with fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree.
• 2+ years of professional experience related to risk management, strategic analytics, or data science.
• Strong knowledge of programming language like SAS, SQL.
• Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity.
• Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint.
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
• Proven ability to collaborate and build strong partnerships.
• High degree of initiative, self-direction, and ability to work well under pressure.

Preferred Qualifications, Capabilities and Skills:

• Prior experience working in Fraud strategy
• Intellectual curiosity with a proven ability to learn quickly

• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Commitment and self-motivation suitable to a start-up team

As a Technology Risk & Controls Lead in the BASS Infrastructure Platforms team, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business.

Job responsibilities

• Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations.
• Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals.
• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work.
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance.
• Prepare regular governance reporting materials on the state of the control environment.
• Investigate and respond to metrics, triggers and alerts which may indicate a potential control issue.
• Review standards and controls against regulatory requirements and industry practices.
• Partner with stakeholders from across the bank to assist in their execution of various technology risk management processes.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation.
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives.

Preferred qualifications, capabilities, and skills

• An understanding of Enterprise Risk Management practices in a technical environment.
• Technical and operational understanding of financial services regulations.
• Proficient in IT Service Management (ITSM) with experience in using ServiceNow.
• Working knowledge and experience in various technologies, i.e. network, Stratus platform infrastructure, Oracle DB, Citrix, architecture, and/or engineering practices.
• Ability to manage multiple tasks while maintaining high delivery standards, incorporating risk and controls, and engaging in technical discovery beyond the current implementation.
• CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred.