Product Implementation Specialist jobs at Jpmorgan in United States, Charlotte

As a Product Implementation Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the product implementation and training experience for your assigned clients
• Meet and connect with clients through Zoom, Email and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Implement mixed payable solutions and support our clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities, and skills

• 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

Preferred qualifications, capabilities, and skills

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

As a Product Implementation Associate within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the product implementation and training experience for your assigned clients
• Meet and connect with clients through Zoom, Email and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Implement mixed payable solutions and support our clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required Qualifications, skills and capabilities

• 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

Preferred qualifications, skills and capabilities

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

As a Technical Product Implementations and Training Management professional within the Client Onboarding and Service organization, you will play a crucial role in developing and executing training strategies for our Technical Project Managers. You will work closely with global teams to enhance our implementation processes, ensuring our clients receive the best possible experience. Your work will directly contribute to the growth and success of our clients and the wider community.

Job Responsibilities:

• Partner closely with global Product/Client Technical On-boarding teams to perform procedure analysis and develop training programs.
• Own the end-to-end development and execution of training programs, including curriculum design, logistics, planning, pre-work, and post-program activities.
• Create and modify procedures for the organization.
• Utilize creative problem-solving and decision-making abilities.
• Ensure adherence to policy, procedures, and global regulatory requirements.
• Identify, escalate, and resolve risks and issues to closure.
• Collaborate on strategic business initiatives as a Subject Matter Expert.

Required qualifications, capabilities, and skills:

• 5+ years of industry experience in an implementation function, including client-facing roles, within the banking space.
• Technical working experience in payments, B2B systems integration, and ERP like Oracle, SAP, NetSuite.
• BA/BS degree.
• Experience with training plan and procedures creation along with training facilitation.
• Proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change programs.
• Strong organizational skills to meet deadlines in a fast-paced environment, with attention to detail.
• Strong interactive personal and communication skills, with the ability to influence others for positive results.
• Executive presence; able to manage stakeholder expectations at various levels and communicate effectively and clearly.
• Proficiency in Microsoft Office Suite.
• Ability to map and document progress of complex workflows.

Preferred qualifications, capabilities, and skills:

• Cash Management and Treasury Services product experience.
• Previous direct external client interaction experience.
• Consulting experience is a plus.

As an Implementation Manager Vice President within the Commercial & Investment Bank, you will lead the charge in managing complex technical treasury product implementations. You will play a pivotal role in ensuring our clients have a seamless onboarding experience, leveraging your skills to build strong relationships and drive impactful outcomes. Join us in a collaborative and inclusive environment where your contributions matter and innovation thrives.

Job Responsibilities:

• Lead the implementation and training experience for assigned clients, ensuring a smooth onboarding process.
• Connect with clients through Zoom, Email, and other collaborative technologies.
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Manage client and partner expectations throughout the implementation process.
• Implement mixed payable solutions and support clients with file mapping exercises.
• Collaborate with Operations and Product Management to streamline processes.
• Identify and manage business risks, showing ownership of issues.
• Translate client requests into detailed technical specifications for treasury services.
• Document meeting agendas, minutes, and project plans using Microsoft Office tools.
• Demonstrate creative problem-solving and escalate issues when necessary.
• Manage conflicts and facilitate discussions to create optimal solutions.

Required qualifications, capabilities, and skills:

• 7+ years of experience in implementing treasury products or similar financial services.
• Proven track record in risk management and implementing mitigation strategies.
• Demonstrated ability in strategic planning and resource allocation.
• Advanced proficiency in data and tech literacy, including model interpretation.
• Strong skills in stakeholder management and relationship building.
• Technical project management experience in a client-facing environment.
• Ability to communicate, partner, and influence effectively.
• Comfort using technology such as WebEx, Zoom, and other collaboration tools.

Preferred qualifications, capabilities, and skills:

• Bachelor of Science or Bachelor of Arts Degree.
• Passion for learning new operating models, technologies, and industry trends.
• Technical client consulting experience to support technical roles.
• PMP or other Project Management Certifications.
• Experience in coaching or mentoring employees.
• Strategic thinking with adaptability to change.
• Experience in ERP, systems integration, or API space.