Implementation Manager jobs at Jpmorgan in United States, Charlotte

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect
• Deliver AI/ML based solutions to improve Kubernetes platforms for JPMC
• Regularly provides technical guidance and direction to support the business and its technical teams

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Experience applying data engineering and machine learning techniques
• Experience in Generative AI, LLMs and AI Agents

• Experience working with modern private & public cloud infrastructure platforms - Kubernetes, AWS EKS Terraform, Ansible and other automation tools.
• Experience in multiple Cloud platforms like GCP GKE is a plus
• Knowledge of deep learning and ML Ops workflows
• Experience in Time Series analysis, including forecasting, anomaly detection, and trend analysis

As a Product Implementation Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the product implementation and training experience for your assigned clients
• Meet and connect with clients through Zoom, Email and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Implement mixed payable solutions and support our clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities, and skills

• 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

Preferred qualifications, capabilities, and skills

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

As aat JPMorgan Chase, you will be a key leader in our Client Service team, managing a group of professionals dedicated to resolving client requests and enhancing our service operations. Your role will be pivotal in shaping our operational policies and precedents, using your deep understanding of our complex treasury and cash management products and services. You will be expected to leverage your expertise to identify trends, generate innovative solutions, and ensure the quality of service delivery within your area of responsibility. Your ability to influence, manage internal stakeholders, and drive continuous improvement will be crucial in this role. With your proficiency in project management, change management, and data & tech literacy, you will lead your team in delivering exceptional client service, while also contributing to the firm's strategic objectives.

Job Responsibilities:

• Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform
• Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service
• Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents
• Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes
• Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes
• Demonstrate strong leadership by mentoring team members, fostering collaboration, inspiring achievement of goals, and coaching employees to deliver best in class client interactions
• Manage client escalations while supporting the team to resolve issues and proactively reduce future occurrences

Required qualifications, capabilities and skills

• 6+ years of experience in leading and managing a team of professionals in a client service environment, with a focus on treasury and cash management products and services
• Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service
• Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions
• Demonstrated leadership skills, with the ability to guide and mentor team members, foster a collaborative team environment, and inspire others to achieve project and organization goals
• Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes
• Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact
• Deep understanding of the industry, market trends, and the client’s business environment to provide insights and recommendations that align with their strategic goals
• Analyze client feedback to identify areas for service improvement and innovation
• Exceptional written and verbal communication abilities, articulate complex ideas updates and resolutions to internal and external key stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with a focus on reviewing data, reports and creating presentation to support client service activities

Preferred qualifications, capabilities and skills

• Engage in strategic planning to align client services with organizational goals and client needs
• Develop and implement strategies to improve client satisfaction and service deliver, while aligning with and contributing to broader firm-wide initiatives
• Collaborate with cross-functional teams to ensure seamless client service operations
• Comprehensive knowledge of treasury and cash management products and services
• Bachelor degree and/or equivalent work experience
• Analyze client feedback to identify areas for service improvement and innovation.

As a Client Technical Onboarding Vice President within the Commercial & Investment Bank, you will lead the charge in managing complex technical treasury product implementations. You will play a pivotal role in ensuring our clients have a seamless onboarding experience, leveraging your skills to build strong relationships and drive impactful outcomes. Join us in a collaborative and inclusive environment where your contributions matter and innovation thrives.

Job Responsibilities

• Manage projects the Global Client Technical Onboarding organization to include process improvement and client experience related initiatives.
• Meet and connect with internal partners through Zoom, Email and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding across initiatives
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tools for status updates and document repository
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required qualifications, capabilities, and skills

• 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
• Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
• Experience in coaching or mentoring employees and proven ability to successfully manage conflict
• Strategic thinking with the ability to adapt to change
• Microsoft Office Suite experience and project Management, Payments and Receivables experience
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space
• Exposure to and interest in AI and process improvements related to use of LLM and other technologies

Preferred qualifications, capabilities, and skills

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications