Branch Operations Lead New Build Seaport jobs at Jpmorgan in United States, Boston

The
AI in Operations program

As a Portfolio Manager within The AI in Operations Transformation Office, you will own the end to end process around the AI use cases to ensure appropriate scaling and collaboration of AI capabilities and prioritization of highest value opportunities across the Operations space. Your experience in program management and understanding of the AI space will enable you to manage this complex, firmwide process. Adept navigation through ambiguity, adaptation to change, and leveraging of advanced analytical reasoning and influencing skills are essential for driving mutually beneficial outcomes. Your exceptional communication abilities will foster productive relationships with stakeholders, cross-functional teams, and clients. Through your technical fluency and thought leadership, you will play a pivotal role in achieving business goals, shaping the firm's technology landscape, and moving work forward that has firmwide impact.

Job responsibilities:

• Own the AI in Operations portfolio management process end to end including the intake process, prioritization and workflow process, and metrics and reporting
• Advance and mature the portfolio management process including driving the future direction, strategy, design, governance, and deliverables for the process
• Manage reporting and communicate portfolio performance and accomplishments to senior-level stakeholders
• Manage AI in Operations portfolio operating model – responsible for documentation, implementation, change management and ongoing strategy and planning
• Track key performance indicators (KPIs) and objectives, key results (OKRs) and own all tracking and reporting on program performance and outcomes
• Proactively manage team to ensure the success of programs including clearing of team roadblocks and supporting key escalations & challenges
• Collaborate with cross-functional teams, including AI in Operations program teams, AI teams across the firm, and Operations teams across the firm. Communicate enhancements, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders
• Advise and influence senior leaders and business executives on key business decisions, prioritized AI capabilities, and major change initiatives
• Develop deep, trust-based advisor relationships with key client stakeholders in management and the Lines of Business (LoBs) to drive delivery and achieve organizational alignment and buy-in
• Build, lead, and mentor a high-performing team of program managers; ensure the team has the necessary resources, skills, and support to achieve their goals; promote the sharing of best practices and lessons learned across the team

Required qualifications, capabilities and skills:

• 8 years of industry experience working on program management & change management related activities within a large-scale organization with a focus on large-scale transformation initiatives; BA required
• High proficiency with Microsoft PowerPoint for executive level documents and Excel based model for program analytics
• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment
• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business
• Excellent oral and written executive-level communication and presentation skills
• Strategic thinking and problem-solving abilities, with proven ability to apply a range of analytical tools to develop solutions; working with ambiguity and laser focused on delivering results
• Strong leadership and team-building skills

Preferred qualifications, capabilities, and skills:

• Strategy or consulting experience is a plus
• A Master’s degree in Business Administration (MBA) can be advantageous
• Experience in Microsoft SharePoint and data visualization tools such as Alteryx or Tableau is a plus
• Strong understanding of AI/ML algorithms, frameworks, and applications and prior experience in AI/ML technology delivery is a plus

Job Summary

As a Senior User Experience Researcher in CIB Digital Experience Design, you will play a pivotal role in shaping the future of banking by delivering actionable insights via complex research initiatives. You will collaborate with multi-disciplinary teams, including UX Designers, Product Managers, Engineering and more, to design innovative digital solutions that enhance user experiences and drive business success.

Job Responsibilities

• Structure and plan complex research initiatives, including generative and formative research
• Design, conduct, and analyze research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
• Capture findings, insights, and recommendations in compelling outputs that drive change; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
• Analyze and interpret behavioural data using advanced quantitative methods and translate insights into actionable recommendations to enhance user experience
• Support cross-functional Design Thinking exercises using research findings as a starting point
• Work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes for users
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Incorporate business understanding into framing research and findings and recommendations

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Strong User Research experience across both generative and formative methodologies
• Data interpretation, statistical modelling, and visualisation skills, with an ability to extract meaningful insights from large datasets
• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each
• Ability to lead a complex research study from beginning to end independently
• Prior work involves collaboration within design teams (e.g. UX Researchers, Product Designers) and cross-functionally (e.g. Product Management, Engineering)
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
• Experience with UX Research tools for remote research, diary studies, insight repositories and usability testing
• Confident & proactive – with an ability to work independently as well as part of a wider team

Preferred Qualifications, Capabilities and Skills

• Strong project planning and management skills
• Previous experience in a large organization, working on complex multi-faceted products
• Experience with Python/R/Tableau & other analytics tools
• Experience with embedding & analysing behavioural analytics software such as Google/Adobe Analytics or similar

Job Responsibilities

• Utilize excellent credit analysis and financial modeling skills to perform due diligence in order to structure and recommend new transactions while maintaining an appropriate balance between risk and reward
• Lead complex and time-sensitive leveraged finance transactions and LBOs, including the negotiation of legal documentation for bilateral, pro-rata, broadly syndicated, and direct lending structures
• Independently manage the assigned credit portfolio on an ongoing basis while ensuring data integrity
• Assess and process risk rating changes in a timely manner
• Use critical reasoning to develop well-considered credit views, taking into account company-specific and industry risks
• Clearly and concisely communicate and defend credit views to internal stakeholders and senior leadership
• Serve as an effective challenge to the banking team in your role as second line of defense
• Utilize strong time management skills and act with a sense of urgency to meet expectations and deadlines, driving deals to closure
• Work with internal and external stakeholders in a proactive, constructive, and responsive manner to effectively manage and execute transactions
• Convey a thorough understanding of credit policy and procedures
• Contribute to the broader objectives of the Risk organization, including developing junior talent and participating in various projects and efficiency exercises
• Demonstrate excellent communication skills

Required Qualifications, Capabilities, and Skills

• BA/BS/BBA degree is required
• Completion of a major corporate or commercial bank credit training program (or equivalent corporate banking/corporate finance experience) with a thorough understanding of bank credit policies and procedures
• Minimum 7 years’ experience in middle market and mid-corporate lending, including extensive credit analysis, structuring of leveraged finance transactions, and negotiation of loan documentation
• Experience working with portfolio companies of private equity firms
• Significant accounting and finance knowledge with superior financial modeling skills
• Strong working knowledge of credit agreements and other loan documentation, along with solid negotiation skills
• Demonstrated ability to problem-solve and think both critically and analytically
• Proven ability to collaborate and build strong partnerships
• Excellent organizational and project management skills with the ability to manage competing priorities under tight deadlines
• Intellectual curiosity with a proven ability to learn quickly
• Demonstrated ability to take initiative, self-direct, and work well under pressure
• Excellent verbal, interpersonal, and written communication skills
• Proficient with Microsoft Office, including Excel and PowerPoint

As a P&A Vice President within the Client Profitability Planning and Analysis team, you will be a strategic leader dedicated to advancing solutions in Financial Planning & Analysis. You will work closely with cross-functional teams, such as Sales, Finance, and Business Management, to create and execute client profitability models that support our business goals. Your expertise will be crucial in influencing our pricing strategies and enhancing client relationships. Situated at the crossroads of Product and Client segments, you will play a key role in developing the overall Payments Strategy.

Job responsibilities

• Design and implement a fair and transparent profitability framework for Payments clients in collaboration with stakeholders.
• Identify causes of negative client profitability and drive initiatives to improve outcomes. Enhance transparency and efficiency in month-end processes.
• Stay informed about industry trends and best practices, applying this knowledge to enhance our framework.
• Lead additional one-off and repeatable analyses as required by senior management and support various projects related to client profitability.
• Lead monthly reconciliations of client profitability results, perform variance analysis, and prepare financial reporting deliverables for senior management.
• Explore and collaborate with various teams on client profiling, regional and country dynamics, and other considerations.
• Able to summarize potentially complex problems and questions into they key arguments to facilitate discussion and to demystify processes/approaches for wider audiences.

Required qualifications, capabilities and skills

• Bachelor's Degree in Accounting, Finance, Economics, or related field
• Qualified accountant or MBA with 6+ years of experience in the Financial Services industry or FP&A experience
• Advanced Microsoft Office skills (Excel & PowerPoint in particular). Expertise in Microsoft Excel
• Deep understanding of revenue and expenses. Familiarity with allocation rules and principles e.g. fixed/variable determination
• Exceptional analytical, problem-solving, critical thinking, and project management skills with a proven track record of execution against deliverables
• Excellent oral and written communication and relationship management skills
• Ability to present complex matters to senior management and stakeholders
• Strong team-building and communication skills
• Detail-oriented and able to multi-task in a fast-paced environment with frequently changing priorities and to meet deadlines under pressure
• Self-starter who is driven to excel in all aspects of their role and seeks to break the status-quo and initiate improvements where necessary

Preferred qualifications, capabilities and skills

• Proficiency with tools like Cognos, Alteryx, and Tableau
• Knowledge on capital allocations